2013 CHEVROLET SUBURBAN maintenance

Black plate (20,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
20 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer

Black plate (21,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the New Vehicle Limited Warranty 21
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 38.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This

Black plate (27,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Emission Control Systems Warranty 27
.Light Duty Truck (A Gross
Vehicle Weight Rating (GVWR)
of 3856 kg (8500 lbs) or
greater) that have a Heavy
Duty Diesel Engine
‐5 years or 80 000 kilometres,
whichever comes first.
Emission Performance
Some provinces and local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If a provincial I/M
program is enforced in your area
you may also be eligible for
Emission Performance coverage
whenallof the following three
conditions are met:
1. The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
and the New Vehicle LimitedWarranty and Owner Assistance
Information booklet supplied with
your vehicle;
2. The vehicle fails a provincial I/M
test during the emission
warranty period indicated
above; and
3. The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions (including the denial of
the right to use the vehicle)
under local, provincial,
or federal law.
General Motors of Canada Limited
warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under the
“Emission Warranty Parts List”later
in this section which may be
necessary to conform to the
applicable emission standards.
Non-GM parts labelled“Certified to
EPA Standards”are covered by the
Federal Emission Performance
Warranty.

Black plate (31,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Emission Warranty Parts List 31
Voltec Rechargeable Energy
Storage System Thermal
Management:
E-compressor *
Port Valves
Battery Inlet Temperature Sensor
Battery Outlet Temperature
Battery High Voltage Heater
Battery Coolant Pump
Power Electronics Coolant Pump
Outside Air Temperature Sensor
PE Coolant Temperature Sensor
Low Side Rfg Temperature Sensor
Low Side Rfg Pressure Sensor
Radiator Fan
High Side Rfg Pressure Sensor
Voltec OnBoard Charging
System:
OnBoard Charger *
Charge Port
Charge Port Door SwitchCharge Port Door Position Sensor
Charge Port Door Release
Voltec Refuel Management
System:
Refuel Request Switch
Fuel Door Position Sensor
Fuel Door Lock Assembly
Voltec EVAP Emission Control
System:
Canister Assembly
Miscellaneous Items Used in
Above Components are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
HosesHousings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring and Relays
What Is Not Covered
The Emission Control Systems
Warranty Obligations DO NOT
APPLY TO conditions resulting from
tampering, abuse, neglect,
or improper maintenance. Items
listed under“What Is Not Covered”
underNew Vehicle Limited Warranty
on page 4also apply to the
emission related warranties.
Parts specified in the maintenance
schedule as requiring scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty

Black plate (32,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
32 Emission Warranty Parts List
coverage period, whichever comes
first. There is no coverage under
this warranty for the failure of parts
which are not replaced as required
in the vehicle maintenance
schedule. If failure of one of these
parts results in failure of another
part, neither will be covered under
the Emission Control Systems
Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.

Black plate (33,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the Emission Control Systems Warranty 33
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer to
be equivalent to genuine General
Motors parts in performance and
durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part or
an authorized General Motors
dealer is not reasonably available to
the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by any
division or subsidiary of General
Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
If in a situation where you are
significantly inconvenienced, and it
is necessary to have repairs
performed by other than an
authorized General Motors
dealership, and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent

Black plate (34,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
34 Things to Know About the Emission Control Systems Warranty
owner of this vehicle. GM will not
deny warranty coverage based
solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.
Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter is not
handled to your satisfaction, refer to
theCustomer Satisfaction
Procedure on page 35.