2013 CADILLAC CTS odometer

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
IMPORTANT:This booklet contains important information about the warranty coverage on your new vehicle.
It also explainsCustomer Satisfaction and Owner Assistanceprocedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Street Address:
City& Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Black plate (10,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
10 New Vehicle Limited Warranty
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Other Exclusions
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
What Is Not Covered
Tire and Wheel Damage and Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, andbreaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accidents,
Misuse, or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
earthquake, water or flood,
windstorm, lightning, or objects
striking the vehicle;
.Misuse of the vehicle such as
spinning the wheels, driving over
curbs, overloading, racing,
or other competition. Proper
vehicle use is discussed in the
Owner Manual;
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or kilometrage
cannot be determined;
.Installation of non-GM (General
Motors) parts
.Water or fluid contamination
.Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions

Black plate (18,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
18 Things to Know About the New Vehicle Limited Warranty
surfaces on your vehicle. This
damage can take two forms:
blotchy, ringlet-shape discolorations,
and small irregular dark spots
etched into the paint surfaces.
Although no defect in the factory
applied paint causes this, General
Motors of Canada Limited will repair,
at no charge to the owner, the
painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant, during
shipping, and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the
Cadillac New Vehicle LimitedWarranty and the Emission Control
Systems Warranty ensuring that you
receive full benefit of their coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may not have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested in
the proper tools, training and parts
inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to the
selling dealer for all warrantyrepairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized GM
dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 33.
Touring Owner Service—
Canada, the United States and
Mexico
If you are touring or have changed
your residence, visit any General
Motors dealer handling your vehicle
line in Canada or the United States
for warranty service. Warrantable
repairs will be completed at no
charge to you. You may be required
to provide proof of residency such
as driver's license, or vehicle
ownership. For your records, the
servicing dealer will provide a copy
of the warranty repair order, listing
all warranty repairs performed.

Black plate (30,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
30 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns regarding the
sales transaction or the operation of
your vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your
concern with a member of
dealership management.Normally,
concerns can be quickly resolved at
that level. If the concern has already
been reviewed with the Sales,
Service, or Parts Manager, contact
theowner of the dealership or the
General Manager.
STEP TWO -If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contact theCanadianCadillac Customer Care Centrein
Oshawa by calling 1-888-446-2000,
7:30 a.m. to 11:30 p.m. Eastern
Standard Time. (In the U.S. contact
the listed Cadillac Customer
Assistance Centre.)
For prompt assistance, please have
the following information available to
give to the Customer Care Advisor:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.).
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call its toll-free number
for assistance. However, if a
customer wishes to write to GeneralMotors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
Refer to“Customer Assistance
Offices”for the address or refer to
“Owner Assistance Request Form”
for a convenient form for your use.
When contacting General Motors,
please remember your concern will
likely be resolved at the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited

Black plate (32,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
32 Special Coverage Adjustment Programs Beyond the Warranty Period
General Motors of Canada Limited
is proud of the protection afforded
by its warranty coverages. In order
to achieve maximum customer
satisfaction, there may be times
when General Motors of Canada
Limited will establish a Special
Coverage Adjustment program to
pay all or part of the cost of certain
repairs not covered by the warranty
or to reimburse certain repair
expenses you may have incurred.
Check with your Cadillac dealer or
call GM's Customer Care Centre
Toll Free“800”number to determine
whether any Special Coverage
Adjustment program is applicable to
your vehicle. When you make an
inquiry, you will need to give the
year, model and odometer reading
of your vehicle and your Vehicle
Identification Number (VIN).