2013 CADILLAC CTS service

Black plate (31,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Satisfaction Procedure 31
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
Canadian Cadillac Customer Care
Centre, 1-888-446-2000, or you may
write to the Mediation/Arbitration
Program, c/o Canadian Cadillac
Customer Care Centre, General
Motors of Canada Limited, 1908Colonel Sam Drive, Oshawa,
Ontario L1H 8P7. Your inquiry
should be accompanied by your
Vehicle Identification Number (VIN).

Black plate (33,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Assistance Offices 33
Customer Assistance Offices
When calling for assistance, ask for
the Customer Care Ambassador.
CANADA
Canadian Cadillac Customer Care
Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
*1-800-263-3830
Roadside Service: 1-800-882-1112
UNITED STATES
Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
*1-800-833-2622
Roadside Service: 1-800-882-1112
*(For Text Telephone
devices (TTYs))From:
Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

Black plate (35,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Roadside Assistance Program 35
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance Program
at any time without notification.
General Motors of Canada Limited
is proud to offer new Cadillac
buyers the response, security and
convenience of the 24-hour Cadillac
Roadside Service Program. Please
refer to your Owner Manual for
details, or consult your dealer. The
toll-free number for Cadillac
Roadside Service is
1-800-882-1112.