Operating BMW Online
To start a search:▷Turn the controller to highlight an element.▷Press the controller to display an element.
Opening the start page
1.Open "Options".2."Display start page"
Loading a new page
1.Open "Options".2."Reload"
Cancel
1.Open "Options".2."Cancel loading"
Customer Relations
At a glance Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with TeleService
1."BMW Assist" or "ConnectedDrive"2."Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Vehicle equipped with TeleService1."BMW Assist" or "ConnectedDrive"2."Customer Relations"3."Start service"
Service Request
At a glance
Sends information to your service partner to
request the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"2."Service Request"3."Start service"
A Service Request can be started via a Check
Control message, refer to page 82.
Automatic Service Request
The TeleService data necessary for servicing
the vehicle are automatically sent to your serv‐
ice partner prior to the service deadline. If pos‐
sible, the service partner will contact you and a
service appointment can be arranged.
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Retreaded tires
Possibly substantial variations in the de‐
sign and age of the tire casing structures can
limit service life and have a negative impact on
road safety.◀
Winter tires
The manufacturer of your vehicle recommends
winter tires for winter roads or at temperatures
below +45 ℉/+7 ℃.
Although so-called all-season M+S tires do
provide better winter traction than summer tires, they do not provide the same level of per‐
formance as winter tires.
Maximum speed of winter tires If the maximum speed of the vehicle is higher
than the permissible speed for the winter tires,
then display a corresponding sign in the field
of vision. You can obtain this sign from the tire
specialist or from your service center.
Maximum speed for winter tires
Do not exceed the maximum speed for
the winter tires; otherwise, tire damage and ac‐
cidents can occur.◀
Run-flat tires For your own safety, only use run-flat tires. No
spare tire is available in the case of a flat tire.
Your service center will be glad to advise you.
Rotating wheels between axlesThe manufacturer of your vehicle advises
against swapping wheels between the front
and rear axles.
This can impair the handling characteristics.
Rotating the tires is not permissible when us‐
ing different types of tires.
Storage
Store wheels and tires in a cool, dry place with
as little exposure to light as possible.Always protect tires against all contact with oil,
grease and fuels.
Do not exceed the maximum tire inflation pres‐
sure indicated on the side wall of the tire.
Snow chains
Only certain fine-link snow chains have been
tested by BMW, classified as safe for use and
recommended. Consult your service center for
more information.
Snow chains must be mounted in pairs and on
the rear wheels only. Observe the manufactur‐
er's instructions when mounting snow chains.
Do not exceed a speed of 30 mph/50 km/h when using snow chains.
Do not initialize the Flat Tire Monitor if snow chains are mounted; otherwise, the instrument
might issue an incorrect reading.
When driving with snow chains, it can be bene‐
ficial to temporarily activate DTC, refer to
page 101.Seite 234MobilityWheels and tires234
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or SAE 5W-30, or malfunctions or engine dam‐
age may occur.◀
The engine oil quality is critical for the life of
the engine.
Some oil types are not available in all coun‐
tries.
Approved oil types
SpecificationBMW High Performance SAE 5W-30BMW Longlife-01BMW Longlife-01 FE
Further information on approved oil types can
be obtained from the service center.
Alternative oil types
If the approved engine oils are not available, up
to 1 US quart/liter of an oil with the following
specification can be used:
SpecificationAPI SM or a higher quality standardCoolant
General information
Danger of burns from hot engine
Do not open the cooling system while
the engine is hot; otherwise, escaping coolant
may cause burns.◀
Suitable additives
Only use suitable additives; otherwise,
engine damage may occur. The additives are
harmful to your health.◀
Coolant consists of water and additives.
Not all commercially available additives are
suitable for your vehicle. Ask your service cen‐
ter for suitable additives.
Checking the coolant level
1.Let the engine cool.2.Turn the expansion tank cap counterclock‐
wise slightly to allow any accumulated
pressure to escape, then continue turning
to open.
3.The filling level indicator 1 in the filler neck
indicates the coolant level. The coolant
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The manufacturer of your vehicle recommends
having the engine oil changed by your service
center.
Engine oil change
Socket for OBD Onboard
Diagnosis
Socket for Onboard Diagnosis
The socket for Onboard Diagnosis may
only be used by the service center, by work‐
shops that operate according to the specifica‐
tions of the vehicle manufacturer with appro‐
priately trained personnel, and by other
authorized persons. Otherwise, its use may
lead to vehicle malfunctions.◀
On the driver's side is an OBD socket for
checking the primary components in the vehi‐
cle emissions.
Emissions
▷The warning lamp lights up:
The emissions values are deterio‐
rating. Have the vehicle checked as
soon as possible.▷The warning lamp flashes under certain
circumstances:
This indicates that there is excessive mis‐
firing in the engine.
Reduce the vehicle speed and have the
system checked immediately; otherwise,
serious engine misfiring within a brief pe‐
riod can seriously damage emission con‐
trol components, in particular the catalytic
converter.
Display of the previously described
malfunctions on Canadian models.
Fuel cap
The indicator lamp lights up.
If the fuel cap is not properly tight‐
ened, the OBD system may conclude that fuel
vapor is escaping. If the cap is then tightened,
the display should go out in a short time.Seite 242MobilityMaintenance242
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Replacing componentsVehicle equipmentThis chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
Tool kit
The onboard vehicle tool kit is stored in a
pouch under the cargo floor panel.
Replacing the wiper blades
1.Fold up the wiper arm.2.Fold the wiper blade upwards.3.Press the hook.4.Pull the wiper blade downward out of the
holder and remove it toward the top left,
see arrow.
Do not fold out the wiper arms
To avoid damage, make sure that the
wiper arms are resting against the windshield
before you open the engine compartment.◀
Lamp and bulb replacement
General information Lamps and bulbs make an essential contribu‐
tion to vehicle safety.
The manufacturer of your vehicle recommends
that you entrust corresponding procedures to
your service center if you are unfamiliar with
them or they are not described here.
You can obtain a selection of replacement
bulbs at your service center.
Danger of burns
Only change bulbs when they are cool;
otherwise, there is the danger of getting
burned.◀
Working on the lighting system
When working on the lighting system,
you should always switch off the lights af‐
fected to prevent short circuits.
To avoid possible injury or equipment damage
when replacing bulbs, observe any instructions
provided by the bulb manufacturer.◀
Do not touch the bulbs
Do not touch the glass of new bulbs with
your bare hands, as even minute amounts of
contamination will burn into the bulb's surface
and reduce its service life.
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Use a clean tissue, cloth or something similar,
or hold the bulb by its base.◀
Light-emitting diodes LED
Light-emitting diodes installed behind translu‐
cent lenses serve as the light source for many
of the controls and displays in your vehicle.
These light-emitting diodes, which operate us‐
ing a concept similar to that applied in conven‐
tional lasers, are officially designated as
Class 1 light-emitting diodes.
Do not remove the covers
Do not remove the covers, and never
stare into the unfiltered light for several hours;
otherwise, irritation of the retina could result.◀
Headlamp glass
Condensation can form on the inside of the ex‐
ternal lamps in cool or humid weather. When
you drive with the lights switched on, the con‐
densation evaporates after a short time. The
headlamp glasses do not need to be changed.
If the condensation in the headlamps does not
evaporate after trips with the lights switched
on, and the amount of moisture in the head‐
lamps increases, for example if water droplets
form, have them checked by your service cen‐
ter.
Xenon headlamps Because of the long life of these bulbs, the
likelihood of failure is very low. Switching the
lamps on and off frequently shortens their life.
Do not perform work/bulb replacement
on xenon headlamps
Have any work on the xenon lighting system,
including bulb replacement, performed only by
a service center.
Due to the high voltage present in the system,
there is the danger of fatal injuries if work is
carried out improperly.◀Turn signals, front
PY24W bulb, 24 watt1.Turn the wheel outwards.2.Turn both locks in the wheel house to the
left and remove the cover.3.Turn the bulb holder to the left and remove
it.4.Turn the bulb to the right, see arrow, and
remove it.5.Change the bulb and screw it into the bulb
holder toward the left.6.Insert the bulb holder and turn it to the
right.7.Reattach the cover.Seite 244MobilityReplacing components244
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Breakdown assistanceVehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
Hazard warning system
The button for the hazard warning system is
located on the center console.
Intelligent Emergency
Request
Requirements
▷Radio readiness is switched on.▷The Assist system is operable.▷The SIM card integrated in the vehicle is
activated.▷ConnectedDrive subscription is available.
Only press the SOS button in an emergency.
Emergency Request not guaranteed
For technical reasons, the Emergency
Request cannot be guaranteed under unfavor‐
able conditions.◀
Initiating an Emergency Request1.Briefly press the cover flap to open.2.Press the SOS button until the LED in the
button lights up.▷The LED lights up: an Emergency Request
was initiated.
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.▷The LED flashes if the connection to the
BMW Response Center has been estab‐
lished.
Once the BMW Response Center has re‐
ceived your Emergency Request, the BMW
Response Center contacts you and takes
further steps to help you.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle
if it can be established, are transmitted to
the BMW Response Center.Seite 249Breakdown assistanceMobility249
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Tow-starting and towingSport automatic transmission:
transporting your vehicle
Note
Your vehicle is not permitted to be towed.
Therefore, contact a service center in the
event of a breakdown.
Observe in the event of a breakdown
Have the vehicle transported on a load‐
ing platform only, or damage may occur.◀
Tow truck
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage
may result.◀
Use the tow fitting screwed in at the front for
maneuvering the vehicle only.
7-gear Sport automatic transmission
Vehicles with a 7-gear Sport automatic trans‐
mission with a dual clutch can be towed for
short distances if the following instructions are
adhered to.
Manually release the transmission lock, refer to
page 69.
Manually release the transmission lock
Manually release the transmission lock,
even if there is no malfunction involving the
transmission. Otherwise, there is the danger
that the transmission lock will be engaged au‐
tomatically during towing.◀
Adhere to the towing speed and distance
Do not exceed a towing speed of
30 mph/50 km/h and a towing distance of
30 miles/50 km or damage to the transmission
can occur.◀
Blocked parking brake
The parking brake cannot be released
manually.
When the parking brake is blocked, do not tow
the vehicle or else it may be damaged.
Contact your service center.◀
Follow the towing instructions
Follow all towing instructions, or vehicle
damage or accidents may occur.◀▷Make sure that the ignition is switched on;
otherwise, the low beams, tail lamps, turn
signals, and windshield wipers may be un‐
available.▷Do not tow the vehicle with the rear axle
tilted, as the front wheels could turn.▷When the engine is stopped, there is no
power assist. Consequently, more force
needs to be applied when braking and
steering.▷Larger steering wheel movements are re‐
quired.▷The towing vehicle must not be lighter
than the vehicle being towed; otherwise,
it will not be possible to control the vehicle
response.
Secure the vehicle against rolling off
Apply the parking brake after towing and
secure the vehicle against rolling off if neces‐
sary.
Have the operability of transmission position P
checked by the service center.◀
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