2013 BMW 335I XDRIVE COUPE phone

225
ConnectedDrive
Communications
>
In addition, the optional Convenience Plan
offers Concierge service and information on
route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService:
General information
TeleService supports communication with your
BMW center.
>Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
in advance. This shortens the duration of
the service appointment.
> In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance.
> The service varies by country.
> Connection may incur charges.
> Services may be restricted abroad.
Requirements
>BMW Assist is activated.
> Wireless reception is available.
> Ignition switched on.
Using TeleService
Generally, TeleService is activated in the vehi-
cle.
If TeleService is not activated, it is possible to
establish a voice contact to the BMW Group
Mobile Service.
For additional uses or to deactivate the ser-
vices, consult your BMW center or contact Cus-
tomer Relations.
Concierge service
General information
The Concierge service of BMW Assist will
inform you, for example, about upcoming
events, filling station, or hotels and supplies you
with their phone numbers and addresses. Many
hotels can be booked directly through the BMW
Assist Concierge service. Use of the Concierge
service requires an additional activation by the
BMW Assist Response Center.
Starting the Concierge service
1."BMW Assist" or "ConnectedDrive"
2. "Concierge"
3. "Start service"
A voice contact with the BMW Concierge ser-
vice is established. Phone numbers and
addresses can be transmitted as a message.
Messages
Information about messages, refer to page 216.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break-
down.
Contact with BMW Roadside Assistance can
also be established using a Check Control mes-
sage, refer to page 89.

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CommunicationsConnectedDrive
Starting BMW Roadside Assistance
without BMW Assist or TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis-
played. If a mobile phone is paired, a con-
nection to BMW Roadside Assistance is
established.
Starting BMW Roadside Assistance
with BMW Assist or TeleService
In a vehicle with TeleService, assistance is first
offered through the TeleService Diagnosis and
then if necessary, through the TeleService
Help.
1."BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
BMW TeleService Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that are
critical to vehicle diagnosis. These data are
automatically transmitted. After transmission of the data, a voice connec-
tion is established to Roadside Assistance.
BMW Online
Overview
You can use BMW Online to search the yellow
pages.
License conditions:
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS Co., Ltd., in Japan and other coun-
tries.
T h is s o f t w a re i s b a s ed i n p a r t o n t h e w o r k o f t h e
Independent JPEG Group.
Requirements
>
Subscription to the optional Convenience
Plan.
> The vehicle is located within wireless net-
work coverage.
> The date setting on the Control Display is
current.
Starting BMW Online
1."BMW Assist" or "ConnectedDrive"
2. "BMW Online"
3. "OK" if necessary
The BMW Online start page is displayed.

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ConnectedDrive
Communications
Using BMW Online
To select and display content:
>
Turn the controller to highlight an element.
> Press the controller to display an element.
Opening the start page
1.Open "Options".
2. "Display start page"
Loading a new page
1.Open "Options".
2. "Reload"
Canceling
1.Open "Options".
2. "Cancel loading"
Customer Relations
Overview
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with BMW Assist
or TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis-
played. If a mobile phone is paired, a connection
is established to Customer Relations.
Vehicle equipped with BMW Assist or
TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request
Overview
Inform your BMW center that you need to
schedule a service appointment. The Teleser-
vice data is transmitted during a Service
Request. If possible, your BMW center will
establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"
2. "Service Request"
3. "Start service"
Automatic Service Request
The Teleservice data necessary for servicing
the vehicle are automatically sent to your BMW
center prior to the service deadline. If possible,
the center will contact you and a service
appointment can be arranged.
Check when your BMW center was notified.

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CommunicationsConnectedDrive
1."Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Service Request"
Service status
Displaying available services
Display of all services available in the vehicle.
1."BMW Assist" or "ConnectedDrive"
2. "Service Status"
3. "Available services"
Updating BMW Assist
Manually updating BMW TeleService, BMW
Assist, and BMW Online.
"Update BMW Assist"
Data transfer
The status of the data transfer is displayed.
1."BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps
Overview
Certain software applications of a suitable
mobile phone can be integrated into the vehicle.
These software applications are displayed on
the Control Display. They can be operated via
iDrive.
Requirements
>The mobile phone's operating system sup-
ports the use of apps.
> Software applications are installed on the
mobile phone and are operational.
> Suitable mobile phone.
> Appropriate mobile phone contract.
Additional costs possibly incurred are not
included in the price of apps.
Information about suitable mobile phones,
available software applications, and their instal-
lation can be found at www.bmw.com/connec-
tivity or at your BMW center.
Only make entries when traffic conditions
permit. Otherwise, you may endanger
vehicle occupants and other road users by
being distracted.
For safety reasons, some software applications
can only be used when the vehicle is stopped. <
To avoid malfunctions, only use software
applications approved by BMW. <

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ConnectedDrive
Communications
Using apps
1.
Connect the mobile phone using the snap-
in adapter or the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
Displaying status
You can display information about the currently
available software applications.
1."ConnectedDrive"
2. "BMW apps"
Plugin
Selected functions of the mobile phone are dis-
played on the Control Display. They can be
operated via iDrive.
1.Connect the mobile phone using the snap-
in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Use the controller to navigate in the dis-
played functions and select the desired cat-
egory or track, for example.
Press the button to move one level up or
back within the functions of the mobile
phone.
Press the button twice to return back to
the main menu.
Notes
>The range of apps that are displayed in the
Control Display depends on the range of
software applications installed on the
mobile phone.
> The data transfer of the software applica-
tions from the mobile phone to the vehicle
may take some time. Some software appli-
cations are dependent on the speed of the
available Internet connection of the mobile
phone. >
Certain versions of the mobile phone used
and the software they use may not permit
apps to be used at the same time as the
Bluetooth hands-free system.
If necessary, restart the software applica-
tion on the mobile phone after completing a
call.

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MobilityCare
Care
Vehicle equipment
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. For this reason, descrip-
tions will be given of some equipment that may
not be available in a vehicle, for example due to
the special options or national-market version
selected. This also applies to safety related
functions and systems.
Care products
Regular cleaning and care contributes signifi-
cantly to the value retention of your BMW.
BMW recommends cleaning and caring for your
vehicle with products that are approved by
BMW for this purpose.
Your BMW center will be happy to advise you on
the products and services available for cleaning
and caring for your BMW.
Original BMW CareProducts have been
material-tested, laboratory-checked and
proven in the field, and offer optimal care and
protection for your vehicle. <
Do not use cleaners that contain alcohol
or solvents as these may result in dam-
age. <
Cleaning agents can contain substances
that are dangerous or hazardous to your
health. Therefore, follow the warning and safety
instructions on the packaging. When cleaning
inside the vehicle, always open the doors or
windows of the vehicle. In enclosed areas, pro-
vide for sufficient ventilation. Only use products
designed for cleaning vehicles. <
Exterior care
Washing the vehicle
Especially during the winter months,
ensure that the vehicle is washed more
frequently. Heavy soiling and road salt can lead
to vehicle damage. <
After washing the vehicle, apply the
brakes briefly to dry them; otherwise,
water can reduce braking efficiency over the
short term and the brake discs can corrode. <
Automatic car washes
Give preference to car washes that use cloth or
soft brushes in order to avoid paint damage.
Do not use high-pressure car washes;
otherwise, water may drip into the vehicle
around the windows. <
Before driving into a car wash, ensure that it is
suitable for your BMW. Check the following:
> Dimensions of your vehicle, refer to
page 281.
> If necessary: fold in the exterior mirrors,
refer to page 54.
> Maximum permissible tire width.
Avoid car washes with guide rail heights
over 4 in/10 cm; otherwise, there is the
danger of damaging chassis parts. <
Preparations before driving into an automatic
car wash:
> Unscrew the rod antenna.
> Deactivate the rain sensor to prevent
undesired wiper operation.
> Remove additional add-on parts, e.g. spoil-
ers or phone antennas, if they could be
damaged.
> Leave the remote control in the ignition
lock.

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MobilityGiving and receiving assistance
Giving and receiving assistance
Vehicle equipment
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. For this reason, descrip-
tions will be given of some equipment that may
not be available in a vehicle, for example due to
the special options or national-market version
selected. This also applies to safety related
functions and systems.
Emergency Request
Requirements
>Full preparation package mobile phone: this
equipment makes it possible to send an
Emergency Request even if no mobile
phone is paired with the vehicle.
> BMW Assist is activated.
> Radio readiness is switched on.
> The BMW Assist system is logged into a
mobile phone network that is supported by
BMW Assist.
> The Emergency Request system is opera-
ble.
Only press the SOS button in an emergency. For technical reasons, the Emergency
Request service cannot be guaranteed
for the most unfavorable conditions. <
Subscriber contract
Upon expiration of the subscriber contract with
BMW Assist, the BMW Assist system can be
deactivated by a BMW center without a work-
shop visit.
After the system is deactivated, it is no longer
possible to make Emergency Requests. It may be possible for a BMW center to reacti-
vate the system after a new contract has been
signed.
Sending an Emergency Request
1.
Briefly press the cover flap to open.
2. Press the SOS button until the LED in the
button comes on.
> The LED comes on: the Emergency
Request has been triggered.
If the circumstances allow, remain in the
vehicle until the voice contact has been
established.
> The LED flashes when the connection to
the BMW Assist Response Center has been
established.
Once the BMW Assist Response Center
has received your Emergency Request, the
BMW Assist Response Center contacts
you and takes further steps to help you.
Even if you are unable to respond, the
BMW Assist Response Center will be able
to initiate further steps to assist you under
certain conditions.
Data for determining the necessary rescue
measures are transmitted to the BMW
Assist Response Center, e.g. the current
position of your vehicle, if it can be deter-
mined.

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Giving and receiving assistance
Mobility
>
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. The
BMW Assist Response Center may still be
able to hear you, however.
Automatically triggering an Emergency
Request
Under certain conditions, an Emergency
Request is sent automatically immediately after
a severe accident. An automatic Emergency
Request is not affected by pressing the SOS
button.
Roadside Assistance
BMW Roadside Assistance is available by
phone around the clock in many countries. You
can obtain support there in the event of a break-
down.
First aid pouch
Some of the articles contained in the first aid
pouch have a limited service life. Therefore,
check the expiration dates of the contents reg-
ularly and replace any items in good time, if nec-
essary.
Coupe
The first aid pouch is located on the right-hand
side of the trunk in a storage area.
Convertible
The first aid pouch is located in a compartment
under the front passenger seat.
To open: press the button and fold the cover
down.
To close: fold the cover back up and press it into
the catch.
Warning triangle
Coupe
The warning triangle is located on the left-hand
side of the trunk. Press the tab to take it out.

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