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CommunicationsConnectedDrive
ConnectedDrive
Vehicle equipment
In this chapter, all production, country, and 
optional equipment that is offered in the model 
range is described. Equipment is also described 
that is not available because of, for example, 
selected options or country version. This also 
applies to safety related functions and systems.
BMW Assist
General information
BMW Assist provides a number of different ser-
vices. For example, the  position data of the 
vehicle can be transmitted to the BMW Assist 
Response Center when an Emergency Request 
is sent.
Many BMW Assist services depend on the 
contract individually agreed upon.
After the contract has expired, the BMW Assist 
system will be deactivated by the BMW Assist 
Response Center without you having to visit a 
BMW center. After the BMW Assist system has 
been deactivated, no BM W Assist services will 
be available. The BMW  Assist system can be 
reactivated by a BMW center after a new 
contract has been signed.
Requirements
> The installed BMW Assist system is logged 
into a mobile phone network. This network 
must be capable of transmitting the 
services.
> To transmit position data, the vehicle must 
be able to determine its current position.
> To activate and update BMW Assist, a GPS 
signal must be available. >
The BMW Assist service contract was 
signed with your BMW center or with the 
BMW Assist Response Center. The service 
must have been fully enabled.
> BMW Assist is activated.
Services offered
>Emergency Request: when you press the 
SOS button, a connection to the BMW 
Assist Response Center is established. The 
BMW Assist Response Center then speaks 
with you and takes further steps to help you.
> Automatic Emergency Request: under cer-
tain conditions, a connection to the BMW 
Assist Response Center is established after 
a serious accident. If possible, the BMW 
Assist Response Center then speaks with 
you and takes further steps to help you.
> Enhanced Roadside Assistance: BMW 
Roadside Assistance can be contacted if 
assistance is needed in the event of a 
breakdown. If possible, the vehicle data and 
position data are tran smitted during this 
call.
> Customer Relations: connection to 
Customer Relations for information on all 
aspects of your vehicle.
> BMW TeleService: the data on your vehi-
cle's service status or required inspections 
are transmitted to your BMW center, either 
automatically before a  service due date or 
when you request a service appointment.
> Remote Door Unlock: the BMW Assist 
Response Center provides assistance if, for 
example, the remote control is not available 
and the vehicle needs to be opened.
> Stolen Vehicle Recovery: after you report to 
the police that your vehicle was stolen, the 
BMW Assist Response Center can deter-
mine its position.
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213
ConnectedDrive
Communications
>
In addition, the optional Convenience Plan 
offers Concierge servic e and information on 
route planning, the traffic situation and 
weather. Using Critical Calling, a limited 
number of calls can be made via the BMW 
Assist Response Center, for example if the 
mobile phone is not available or discharged. 
Press the SOS button to contact the BMW 
Assist Response Center.
TeleService
General information
TeleService supports comm unication with your 
BMW center.
> Data on the vehicle's service requirements 
can be sent directly to the BMW center. In 
this way, the BMW center can plan its work 
in advance. This shor tens the duration of 
the service appointment.
> In the event of a breakdown, data on the 
vehicle's condition can  be sent directly to 
Roadside Assistance. 
> The service varies by country.
> Connection may incur charges.
> Services may be restricted abroad.
Requirements
>BMW Assist is activated.
> Wireless reception is available.
> Ignition switched on.
Using TeleService
Generally, TeleService  is activated in the 
vehicle.
If TeleService is not activated, it is possible to 
establish a voice contact to the BMW Group 
Mobile Service.
For additional uses or  to deactivate the ser-
vices, consult your BMW center or contact 
Customer Relations.
Concierge service
General information
The Concierge service of BMW Assist will 
inform you, for example, about upcoming 
events, filling station, or hotels and supplies you 
with their phone numbers and addresses. Many 
hotels can be booked directly through the BMW 
Assist Concierge service. Use of the Concierge 
service requires an additi onal activation by the 
BMW Assist Response Center.
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive"
2. "Concierge"
3. "Start service"
A voice contact with  the BMW Concierge 
service is established. Phone numbers and 
addresses can be transmitted as a message.
Messages
Information about messages, refer to page 204.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if 
assistance is needed in the event of a break-
down.
Contact with BMW Roadside Assistance can 
also be established using a Check Control 
message, refer to page84.
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214
CommunicationsConnectedDrive
Starting BMW Roadside Assistance 
without BMW Assist  or TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis-
played. If a mobile phone is paired, a con-
nection to BMW Roadside Assistance is 
established.
Starting BMW Road side Assistance 
with BMW Assist or TeleService
In a vehicle with TeleServ ice, assistance is first 
offered through the TeleService Diagnosis and 
then if necessary, th rough the TeleService 
Help.
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
BMW TeleService Diagnosis
Teleservice Diagnosis enables the wireless 
transmission of detailed vehicle data that are 
critical to vehicle diag nosis. These data are 
automatically transmitted.
After transmission of the data, a voice connec-
tion is established to Roadside Assistance.
BMW Online
Overview
You can use BMW Online to search the yellow 
pages.
License conditions:
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007 
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark 
of ACCESS Co., Ltd., in Japan and other 
countries.
T h i s  s o f t w a r e  i s  b a s e d  i n  p a r t  o n  t h e  w o r k  o f  t h e  
Independent JPEG Group.
Requirements
> Subscription to the optional Convenience 
Plan.
> The vehicle is located within wireless 
network coverage.
> The date setting on th e Control Display is 
current.
Starting BMW Online
1. "BMW Assist" or "ConnectedDrive"
2. "BMW Online"
3. "OK" if necessary
The BMW Online start page is displayed.
Using BMW Online
To select and display content:
> Turn the controller to highlight an element.
> Press the controller to display an element.
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215
ConnectedDrive
Communications
Opening the start page
1.
Open "Options".
2. "Display start page"
Loading a new page
1.Open "Options".
2. "Reload"
Canceling
1.Open "Options".
2. "Cancel loading"
Customer Relations
Overview
Contact Customer Relations for information on 
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with BMW Assist 
or TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis-
played. If a mobile phone is paired, a connection 
is established to  Customer Relations.
Vehicle equipped with BMW Assist or 
TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request
Overview
Inform your BMW center that you need to 
schedule a service appointment. The Teleser-
vice data is transmitted during a Service 
Request. If possible, your BMW center will 
establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"
2. "Service Request"
3. "Start service"
Automatic Serv ice Request
The Teleservice data ne cessary for servicing 
the vehicle are automatica lly sent to your BMW 
center prior to the servic e deadline. If possible, 
the center will contac t you and a service 
appointment can be arranged.
Check when your BMW center was notified.
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216
CommunicationsConnectedDrive
1."Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Service Request"
Service status
Displaying available services
Display of all services  available in the vehicle.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
3. "Available services"
Updating BMW Assist
Manually updating BM W TeleService, BMW 
Assist, and BMW Online.
"Update BMW Assist"
Data transfer
The status of the data transfer is displayed.
1. "BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps
Overview
Certain software applications of a suitable 
mobile phone can be integrated into the vehicle. 
These software applicat ions are displayed on 
the Control Display. They can be operated via 
iDrive.
Requirements
> The mobile phone's operating system 
supports the use of apps.
> Software applications  are installed on the 
mobile phone and are operational.
> Suitable mobile phone.
> Appropriate mobile phone contract.
Additional costs possibly incurred are not 
included in the price of apps.
Information about suit able mobile phones, 
available software applic ations, and their instal-
lation can be found at www.bmw.com/connec-
tivity or at your BMW center.
Only make entries when  traffic conditions 
permit. Otherwise, you may endanger 
vehicle occupants and other road users by 
being distracted.
For safety reasons, some  software applications 
can only be used when the vehicle is stopped. <
To avoid malfunctions, only use software 
applications approved by BMW. <
Using apps
1.Connect the mobile phone using the snap-
in adapter or the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
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217
ConnectedDrive
Communications
Displaying status
You can display informat
ion about the currently 
available software  applications.
1. "ConnectedDrive"
2. "BMW apps"
Plugin
Selected functions of the mobile phone are 
displayed on the Control  Display. They can be 
operated via iDrive.
1. Connect the mobile phone using the snap-
in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Use the controller to navigate in the dis-
played functions and  select the desired 
category or track, for example.
Press the button to move one level up or 
back within the func tions of the mobile 
phone.
Press the button twice to return back to 
the main menu.
Notes
>The range of apps that are displayed in the 
Control Display depends on the range of 
software applications installed on the 
mobile phone.
> The data transfer of  the software applica-
tions from the mobile phone to the vehicle 
may take some time. Some software appli-
cations are dependent on the speed of the 
available Internet connection of the mobile 
phone.
> Certain versions of the mobile phone used 
and the software they use may not permit 
apps to be used at the same time as the 
Bluetooth hands-free system.
If necessary, restart the software applica-
tion on the mobile phone after completing a 
call.
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239
Care
Mobility
Care
Vehicle equipment
In this chapter, all production, country, and 
optional equipment that is offered in the model 
range is described. For this reason, descrip-
tions will be given of some equipment that may 
not be available in a vehi
cle, for example due to 
the special options or  national-market version 
selected. This also app lies to safety related 
functions and systems.
Washing the vehicle
Notes
When using steam cleaners or high-pres-
sure cleaning jets, make sure to maintain 
a sufficient distance and stay below a maximum 
temperature of 140 7/60 6. 
Too close a distance, too high a pressure, or too 
high a temperature may cause damage or 
preliminary damage that  can then lead to long-
term damage.
Follow the operating inst ructions for the steam 
jet or high-pressure washer. <
When using high-pressure washers, do 
not spray the sensors, e.g. of the Park 
Distance Control, for an extended period and 
maintain a distance of at least 1 ft/30 cm from 
them. <
Regularly remove foreign objects, e.g. leaves, in 
the vicinity of the windsh ield when the hood is 
open.
Wash the vehicle more frequently, particularly 
in winter.
Heavy soiling and road salt can lead to vehicle 
damage.
Automatic car washes
Notes
In car washes with high pressures and 
nozzle positions, wate r may drip into the 
vehicle around the windows. <
Please note the following:
> Give preference to car washes that use 
cloth or soft brushes in order to avoid paint 
damage.
> Wheels and tires must not be damaged by 
transport devices.
> Fold in exterior mirror, refer to page 55; oth-
erwise, they can be damaged due to the 
width of the vehicle.
> Deactivate the rain sensor, refer to page 72, 
to prevent undesired wiper operation.
> In the convertible, do  not treat the top with 
wax. Ensure that a program is available that 
does not apply wax or is designed specifi-
cally for Convertibles.
> Move rear wiper into its wiper park position, 
deactivate it, and protect it from damage. 
Ask the car wash operator about suitable 
protective measures.
> Remove additional add-on parts, e.g. spoil-
ers or phone antennas, if they could be 
damaged.
> Unscrew the rod antenna.
> Leave the remote cont rol in the ignition 
lock.
Avoid car washes with guide rail heights 
over 4 in/10 cm; otherwise, there is the 
danger of damaging chassis parts. <
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250
MobilityGiving and receiving assistance
Giving and receiving assistance
Vehicle equipment
In this chapter, all pr oduction, country, and 
optional equipment that is offered in the model 
range is described. For this reason, descrip-
tions will be given of some equipment that may 
not be available in a vehi cle, for example due to 
the special options or  national-market version 
selected. This also app lies to safety related 
functions and systems.
Emergency Request
Requirements
> Full preparation package mobile phone: this 
equipment makes it possible to send an 
Emergency Request even if no mobile 
phone is paired with the vehicle.
> BMW Assist is activated.
> Radio readiness is switched on.
> The BMW Assist system is logged into a 
mobile phone network that is supported by 
BMW Assist.
> The Emergency Request system is 
operable.
Only press the SOS button in an emergency. For technical reasons, the Emergency 
Request service canno t be guaranteed 
for the most unfavorable conditions. <
Subscriber contract
Upon expiration of the subscriber contract with 
BMW Assist, the BMW Assist system can be 
deactivated by a BMW center without a work-
shop visit.
After the system is deacti vated, it is no longer 
possible to make Emergency Requests.
It may be possible for a BMW center to reacti-
vate the system after a  new contract has been 
signed.
Sending an Emergency Request
1. Briefly press the cover flap to open.
2. Press the SOS button until the LED in the 
button comes on.
> The LED comes on: the Emergency 
Request has been triggered.
If the circumstances a llow, remain in the 
vehicle until the voice contact has been 
established.
> The LED flashes when the connection to 
the BMW Assist Response Center has been 
established.
Once the BMW Assist Response Center 
has received your Emergency Request, the 
BMW Assist Response Center contacts 
you and takes further steps to help you. 
Even if you are unable to respond, the 
BMW Assist Response Center will be able 
to initiate further steps to assist you under 
certain conditions.
Data for determining  the necessary rescue 
measures are transmitted to the 
BMW Assist Response Center, e.g. the 
current position of your vehicle, if it can be 
determined.
> If the LED is flashing  but the BMW Assist 
Response Center cannot be heard over the 
hands-free system, it is possible that the 
hands-free system is  malfunctioning. The 
BMW Assist Response Center may still be 
able to hear you, however.
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