Page 386 of 684

 
Function key: Effect  
Telephone ID38: Display of IMEI (telephone ID, serial number). If a mobile 
phone is paired via Bluetooth rSAP or a SIM card is inserted in the SIM 
card reader, the telephone ID of the telephone control will be displayed. If 
a mobile phone is paired via Bluetooth HFP, the telephone ID of the mo-
bile phone is displayed ⇒  Bluetooth profiles.  
Call options : Function settings for telephone calls that are made via the 
telephone control  
SIM PIN settings38: Setting for use of the SIM PIN for the connection with 
a mobile phone.  
Speed dial buttons : Set the telephone numbers for the speed dial buttons  
SMS settings38: Setting for receiving and sending SMS from the vehicle.  
Call forwarding38: Setting for forwarding incoming calls.  
Automatic network selection38: Available mobile phone networks are dis-
played and can be selected. Logging on may not be possible due to re-
strictions for the SIM card being used. If the user profile is changed, the 
setting is reset to automatic if necessary.  
Switch off telephone38: Switch the telephone control on or off.  
 
Call options 
 
     
        
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Function   With the ignition switched on  
Vehicles without Park 
Distance Control  
Vehicles with Optical 
Parking System  
Switch on the 
display 
automatically:  
Shift into Reverse (R)  
Mode 1 is displayed in the factory-installed radio or naviga-
tion system ⇒ fig. 285.  
 Additionally, the mini-OPS 
will be displayed on the left 
edge of the factory-installed 
radio or navigation system 
screen.  
Switch off the 
display 
automatically:  
Turn off the ignition  
OR: Drive forward faster 
than about 9 mph (15 km/h), 
or longer than about 10 
seconds.  
OR: Immediately after shift-
ing out of Reverse (R).  
OR: about 10 seconds after 
shifting out of Reverse (R).  
Hide the 
Rear Assist 
display:  
Press one of the factory-installed radio or navigation sys-
tem buttons or tap the  O function key.  
The display will hide after about 10 seconds.  
 OR: Tap the function key •.  
 The OPS will be displayed 
full-screen.  
Show the 
Rear Assist 
display 
again:  
Shift into another gear position then back into Reverse (R).  
 OR: Tap the function key 
 Z.  
  
     
        
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Frequently asked questions 
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index. 
 
Description  Possible causes 
among others  Possible remedy  
Engine does not 
start.  
Vehicle battery dead.  – Perform jump-start  
– Charge vehicle battery  
The wrong remote 
control vehicle key is 
used.  
Use a valid remote control 
vehicle key  
Fuel level too low.   Refuel  
AdBlue fill level too 
low.  Refill AdBlue  
Vehicle cannot be 
locked or unlocked 
using remote con-
trol vehicle key.  
– Battery in remote 
control vehicle key 
dead. 
– Too far away from 
vehicle. 
(out of range). 
– Buttons have been 
pressed too many 
times.  
– Replace battery  
–. Move closer to vehicle. 
– Synchronize remote con-
trol vehicle key  
– Lock or unlock vehicle 
manually  
Unusual noises.  
Cold engine, brake-
assistance systems, 
electronic parking 
brake.  
Check the “Noises” entry in 
the keyword index.  
Odd driving behav-
ior.  
Assistance systems 
activated.  
Check the “Assistance sys-
tems” entry in the keyword 
index.  
Driver seat and 
outer mirrors move 
Convenience settings 
are stored.  
Correct convenience set-
tings