2012 VOLKSWAGEN JETTA SPORTWAGEN automatic transmission

To help make it more difficult to steal your vehicle, you should always make sure the steering column
is locked before leaving the vehicle.
Electronic steering column lock
Vehicles with Keyless Access: The steering column is locked if the driver door is opened with the
ignition switched off. The vehicle must be standing still and the transmission must be in Park (P) on an
automatic transmission vehicle.
If the driver door is opened before the ignition is switched off, the electronic steering column lock is
activated only after the vehicle has been locked with the vehicle key or via the sensor in the door
handle.
Mechanical steering column lock
Vehicles without Keyless Access: The steering column is locked if the vehicle is stationary and the
vehicle key is removed from the ignition switch.

Engaging the steering column
lock
Disengaging the steering column
lock
Parking the vehicle . Turn the steering wheel slightly to
take pressure off the steering
column lock.
Remove the vehicle key. Insert the vehicle key into the
ignition switch.
Turn the steering wheel slightly until
you hear the steering column lock
engage.
Hold the steering wheel in this
position and turn the ignition switch.

Power steering
Power steering automatically adjusts to driving speed, steering torque, and the steering angle of the
wheels. Power steering works only when the engine is running.
If power steering is reduced or lost completely, it will be much harder to steer and control the vehicle.
Counter-steering assistance
Counter-steering assistance is part of Electronic Stability Control (ESC). This feature makes it easier
for the driver to control the vehicle in difficult situations. For example, if you have to brake hard on a
surface that provides uneven traction, the vehicle could pull to the right or left. ESC detects this
situation and helps the driver counter-steer with additional steering power ⇒ .
WARNING
The counter-steering assistance in ESC can do no more than help the driver steer in difficult
situations. The driver must still control the vehicle. The vehicle does not steer by itself with
this feature!
NOTICE
If the ignition is off, the steering column lock will engage and the vehicle cannot be steered.
For this reason, you must leave the ignition on when going through an automatic car wash, for
example, so that the wheels will still steer.

Reverse (manual transmission) or in Drive (D), Sport Drive (S), or Reverse (R) (automatic
transmission) and you must use the foot brake to hold the vehicle before starting to move.
Hill Hold keeps the brake applied for not quite 2 seconds with the same force you used to prevent the
vehicle from moving. This gives you time to take your foot off the brake, let the clutch out on a manual
transmission vehicle, and gently depress the accelerator to get the vehicle moving again. If you do not
depress the accelerator pedal and get the vehicle moving again within this time, the brakes will release
and the vehicle will roll downhill. Furthermore, if any requirement for engaging Hill Hold is no longer
met while the vehicle is stopped, Hill Hold disengages and the brakes are automatically released and
will no longer hold the vehicle.
Hill Hold is activated automatically when the following conditions are all met at the same
time.

Points 1 to 3 must all be met at the same time:
Step Manual transmission Automatic transmission
1. Hold the stopped vehicle on an incline with the foot or parking brake.
2. The engine must be running “smoothly.”
3.
A manual transmission vehicle must be in 1st
gear (1) if headed up a hill or in Reverse (R) if
backing up a hill; you must hold the clutch
down and the foot brake must be depressed
to keep the vehicle from moving.
An automatic transmission vehicle must be in
Reverse (R), Drive (D), or Sport Drive (S) and
the foot brake must be depressed to keep the
vehicle from moving.
4.
To drive off, take your foot off the brake pedal
as you let the clutch out and gently depress
the accelerator within 2 seconds.
To drive off, take your foot off the brake pedal
and gently depress the accelerator within
2 seconds.

Hill Hold is immediately deactivated:
x If any requirement listed in the table above is no longer met (see , Hill Hold is activated
automatically when the following conditions are all met at the same time.).
x If the engine is not running smoothly or the engine malfunctions.
x If the engine stalls or is switched off.
x Automatic transmission vehicles: If the transmission is in Neutral (N).
x Automatic transmission vehicles: If a tire does not have enough road contact (such as when the
vehicle is tipped or at an angle).
WARNING
The intelligent technology of Hill Hold cannot overcome the laws of physics. Never let the
increased convenience provided by Hill Hold tempt you into taking risks.
x The Hill Hold feature cannot hold the vehicle in all hill start situations (for example, if the
surface is icy or slippery).
x Hill Hold can only help keep the vehicle from moving for less than 2 seconds. After that,
the brakes will be released and the vehicle can roll down the hill.

WARNING
The engine compartment of any motor vehicle is a potentially dangerous area and can cause
serious personal injury.
x Always use extreme caution when doing any work in the engine compartment. Always
follow commonly accepted safety practices and use common sense. Never risk personal
injury.
x Never perform any work in the engine compartment unless you know exactly how to carry
out the job and have the correct technical information and the correct tools.
x If you are uncertain about what to do, have the work performed by an authorized
Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified
workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon)
headlights and H7 bulbs replaced by a qualified technician. Serious personal injury may
result from improperly performed work.
x Never open or close the engine hood if steam or coolant is escaping. Hot steam or coolant
can cause serious burns. Always wait until you no longer see or hear steam or coolant
escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood.
x Hot parts of the engine and the exhaust system will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or
Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out
of range of the vehicle and that the vehicle cannot be started by depressing the starter
button
– Always keep children and others away from the engine compartment and never leave
them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the
coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause
severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying
light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by
covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot
parts of the engine or exhaust system can cause a fire.

d Hold the brake pedal down until the engine is switched off.
d Apply the parking brake to help prevent the vehicle from moving .
d Shift the transmission into Park (P) (automatic) or Neutral (manual only) .
d Stop the engine and remove the key from the ignition switch .
d Let the engine cool down sufficiently.
d Keep children and others away from the vehicle.
d Make sure the vehicle cannot move unexpectedly.
WARNING
Disregarding the safety-related checklist may result in serious injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common
sense.
Opening and closing the engine compartment

Fig. 153 In the footwell on the driver side: Inside engine hood release lever.

Fig. 154 Above the radiator grille: Outside engine hood release.

Checklist
For your own safety and that of your passengers, carry out the following steps in the order listed ⇒ :
1. Park the vehicle at a safe distance from traffic and on a suitable surface ⇒ .
2. Switch on emergency flashers by pressing the  switch ⇒ fig. 172.
3. Apply the parking brake to help prevent the vehicle from moving .
4. Shift the transmission into Park (P) (automatic) or Neutral (manual only) .
5. Stop the engine and remove the key from the ignition switch .
6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a
guard rail.
7. Take all vehicle keys with you when leaving your vehicle.
8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.
9. Let the engine cool down and get expert assistance if necessary.
If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for
example when the vehicle is being towed. This temporarily interrupts the emergency flashers.
Switch on the emergency flashers when:
x Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
x In any emergency situation.
x If the vehicle breaks down.
x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to
alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common
sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot.
They can cause fires and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite
flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the
ignition is switched off.

WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the
risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off
the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the
vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flashers and set up another warning device about 25 yards
(25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise,
get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission
into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle
from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack on a large
and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or other
similar things.
x If you are towing a trailer, always unhitch it from your vehicle before starting to change
the wheel. Always apply the trailer brakes firmly and make sure the trailer cannot move
unintentionally.
x Always use proper and undamaged tools when changing a wheel.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not
prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use
other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen
the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate
torque wrench.
x After changing a wheel or tire, reset the Tire Pressure Monitoring System .

x If the front and rear wheels cannot turn.
x If the vehicle battery is dead (because the electronic steering column lock engages and cannot be
released).
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
WARNING
It is not safe for children or other persons to ride in a vehicle that is being towed.
x Never let children or anyone else remain in the vehicle while it is being towed.
NOTICE
The drive axle rotates while the vehicle is being towed with its rear wheels off the ground. This
can damage the automatic transmission.
x Never tow automatic transmission vehicle with the rear wheels off the ground.
x Tow manual transmission vehicles with the rear wheels off the ground only if it is certain
that no transmission fluid can leak out.
Tips on towing

When not to tow your vehicle
In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or
trailer:
x If transmission fluid has leaked out of the transmission.
x If there is little or no oil in the transmission because of damage to your vehicle, it must be moved
with the drive wheels off the ground.
x If the front and rear wheels cannot turn.
x When the vehicle battery is dead, because the steering may remain disabled and it may not be
possible to release the electronic steering column lock.
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
Towing other vehicles
x Obey all legal requirements
x Read and heed all towing information in the owner's manual for the other vehicle.
A vehicle can be towed only if the electronic steering column lock is released. In case of a power
loss or malfunctions of the electrical system, the engine may have to be jump-started in order to
release the electronic steering column lock.
Driving tips while towing