2012 VOLKSWAGEN GOLF PLUS service

What is not covered
Maintenance services
This

Limited Warranty Against Corrosion Perforation
What is covered
Warranty period
The coverage under this limited warranty lasts for 12 years without mileage limitation.
Any warranty, including any warranty of merchantability or warranty of
tion to the period of this written warranty. Some
states do not a n implied wa rranty lasts, so this limitation may not
sumes, or authorizes any person to assume,
any other obligation or on its behalf.
Coverage
This limited warranty covers any repair or ment of body sheet
including its territ ories .
your Vo lkswagen
including its territories, th is limited warran ty
Lim ited Warranty Against Corrosion ration , Canadian dealers can submit a warran ty
claim . Proof of Unit ed residence is required .
your return to the United please presen t
the invoice to your United Volkswagen er, who subm it a tain reimbursement for you.
When the warranty period begins
The limited warranty period begins on the date the
vehic le is del ivered to either the origina l purchaser
or the origina l l essee ; o r if the vehicle is first placed
in service as a or "company " car . o n
the date such vehicle is fir st placed in service .
This Limited Warranty Against Corrosion Perfora­
tion is automatically transferred without cost
if the
owne rship of the vehicle changes within the ranty period .
Free-of-charge repair
Repairs under this limited warranty are made free of charge . An authorized Volkswagen dealer
Your Volkswagen model is cor rosion protect­ed a t the factory . do not need to

see or, if th e veh icle is first placed in service as a
demo nstr ator or company demonstrator or compa­
ny car prior to del ivery , on the date it is firs t placed
i n service .
P r
oper maintenance and use
Ins tructions for proper main te nance are contained
i n the maintenance section of this booklet. Time
and mileage intervals , at which maintenance is to
be perfo rmed, may vary from model to model.
Vo lkswagen recom mends you keep a record
of scheduled maintenance by having your mainte­
nance booklet validated at the approx imate time or
m ileage in terva ls by the
authorized Volkswagen
dea ler or other service facil ity tha t performed the
maintenance . you perform the maintenance
yourse lf , keep
not deny a warran ty solely on the basis of your failure to mainta in
the vehic le accord ing to the instructions or failure
to keep a reco rd
of m aintenance.
Instru ctions for proper use
of the vehicle are con­
tained in you r Volkswagen Owner's Manual.
U
se of Genuine Volksw ag en Parts
Volkswagen recommends that Genuine Volkswa­
gen parts be u
sed as replacement parts for the
maintena nce, repair or replacemen t of emission
con tro l systems . Use of replacement parts which
a re not equiva lent to Genuine Volkswagen parts in
emission performance and durabi lity may impa ir
t h e effec tivenes s
of emission control syste ms. th ough use of parts other than Genuine Volkswa­
gen parts does not inva lida te these warranties ,
Volkswagen assumes no
lia bility under these war­
r ant ies for failu re of s uch parts and damage to oth­
e r parts caused by such failure .
EPA certified replacem ent parts
Maintenance , repai r, or rep lacemen t
of emission
control devices and systems may be perform ed by
any aut omot iv e service and repair establishment
or qualified in dividua l using Environm enta l Protection
Agency ce rtified replacement parts.
Maintenance and repairs performed by indep endent service shops
Withou t in val ida ting these warranties , you may
choose to have maintenance , repai r
or replace­
ment of emission control components performed
by any automotive service establishment or individ­
ua l qualified to perfo rm such services. However,
the cost
of such services is no t cove red by these
warrant ies except in emergencies.
"Em ergency Repairs" for
further details.
Parts not scheduled for ins pection or replace m ents
Any part, wh ich is no t scheduled for inspec tion or replacement at ma intenance intervals specified in the main tenance section of this bookle t, is covere d
by this warran ty for the warranty period.
S ch e
duled p art insp ection or replace m ent
A part schedul ed only for inspection in accordance
wi th Volkswagen 's instructions or requ ired sched ­
u led maintenance is cov ered for the dura tion
of these warrant ies .
A part insta
lled in accordance with Volkswagen's
inst ru ctio ns or required scheduled mainte nance is
warranted until th e nex t sc heduled repla cement in­
terva l o r fo r the durat ion of these warranties.
Damage to non-warranty parts
failure of a warranted part causes dam age to a
part not cove red by warranty , the non-w arr anted
part
you r Vol kswage n mod el is with in the United Federa l Emissions Warra nties, Canadian
F ed era l Emissio ns W arranties 13

Kansas
to vehicles
years,
from the vehicle's origina l in-service date, rega rd­
fading , spotting, or othe r cosmetic
problems when the safety is otherw ise func­
tioning properly.
Due to
fading , spotting , or other cosmetic
problems when the safety is otherwise func-
tioning properly . Kansas
Safety Limited War ran ty

Consumer Protection
BBB AUTO LINE Dispute Resolution
your authorized Volkswagen dealer or Volkswa­
gen Customer CARE Representativ e has been un­
able to satis factori ly address your concern , Volks­
wagen offers additiona l assistance through BBB
LINE, a dispute resolution program adminis­
tered by t he Council of Better Business Bureaus .
The BBB
program is free of cha rge to you but there are some veh icle age and mileage
l im ita tio ns, so please for
mor e
1
you BBB
Your name and address
The Vehic le Ident ific ation Number
The make , m odel, and model year of your vehi ­
cle
o f you r vehicle
A desc ription of the con cern with your vehicle
Th e BBB
fa cilitate neg otia tio ns between the parties in an effo rt to bring your cla im to a m u-
may attend
the hearing in person, be represented by an attor­
ney , bring witnesses, and give supporting evi­
dence .
make every effort to obtain
a final resolution of your claim within 5 business
days of t he hearing (that is, within days of when
your claim was unless sta te or Fede ral law
provides otherwise . then have the opport un ity
t o accept or rejec t the decision .
be bound by the de cisio n and it s ob ligation within the timeframe specified by
th e arbi trato r.
you re ject the decision, you are free to pur sue
o th er lega l remedies available under state or feder­
al law , a nd the man ufa cturer not be requir ed to comply with any part of th e decision . State-Specific Warranty Enforcement Laws
Each state has enacted warranty enforcement
laws (commonly re fe rred to as "lemon laws") that
permit owners to obtain a replacement vehicle o r a
refund of the pur chase price under certain circum­
stances. Althou gh the provisio ns o f th ese laws
vary from state to s tate, their inten t is to provide
owne rs wi th certain rights if they experience signifi­
cant service-related difficulties with their
new vehi­
cle .
Volks-
18
required by state law, Volkswage n re­
ques ts that the owner provide the writt en notifica­
tion) . The owner should send writt en notification to:
Volkswagen
Group of America, Customer
Ml
Depending on the sta te's
law , the owner may also be req uir e d t o submi t the ir
complain t to BBB be fo re seeki ng other
remedies. Please refe r to the BBB

Dispute Resolution section of this for more
informa tion about the BBB AUTO disp ute
resolution program . Because
each state has enacted specific sions as part of its the in their state.
Volkswagen participates in BBB AUTO a
media tion/a rbitration program administered by the
Boulevard. A rlington , Virginia 22203).
BBB AUTO and Volkswagen have been
you have a arising under any gen written warranty, we request that you bring it
Volkswagen's attention . we are to it, you may with BBB AUTO with BBB AUT O within
six (6) months after the expiration of the warranty .
To a claim with BBB AUTO
1
There is no charge for the
orde r to
of your and a sta tement of the ture of your problem or comp lai nt. also be
asked to provide: the approxima te date of your quisi tion of the veh icle, the vehicle's current age, the approximate date and mileage at the time any problem(s) were first brought to the att ention of Volkswage n or one of our dealers, and a ment of the relief you are seek ing.
BBB AUTO
staff may try to help your dispute through mediation . mediation is no t
ord inarily be
issued within days f rom the time your complain t
is t here may be a delay of 7 days if you did
not first contact Volkswage n about your problem,
or a delay of up to
pert or furth er investigation and report by BBB
before
asserting in court any rights or remed ies confer red by California Code 1 793.22. a re
not required to use BBB AUTO ing rights and remedies under any othe r state or law . California
Code
to
conform to the
able number of attempts, Volkswagen may be quired to repla ce or repurchase the vehic le. fornia Code 1793.22(b) creates a sumption that Volkswagen has had a reasonable
number of attempts to conform th e vehicle to its
appl icabl e express warranties if, within 18 months
from to the buyer or miles on the
The same nonconformity (a
to cause death or serious bodily injury if the vehicle is driven AND the conformity has been s ubject to repair two or more
times by Volkswagen or its agents AND the buyer
o r h as directly notified Volkswagen of the
need for the repair of the nonconformity ;
The vehicle is out of service by reaso n of the
r epai r of non- confo rmiti es by Volkswage n or its
agen ts for a cum ulative
e nd ar days afte r of the vehicle to th e er.
ABOVE
Volkswagen Group of America, Customer CARE
3 499 West Hamlin Road Rochester
remedies may be sought in BBB repai rs, reimbu rsement for money paid
t o repair a vehicle or othe r expe nses incur red as a of a vehicle nonconformity , repurc hase or pla cemen t of your vehicle , and compe nsation for
damages and remedies under Volkswa-
gen 's written warranty or app licab le law.
Con sume r Protec tion Information

Service
describe impr oved repair procedures
o r parts improve ments . of this informati on can
also help a quali fied technician better serv ice you r
ve hicle .
What you will also find on the website
Orde ring and pri ce informatio n for Volkswagen
Repair Manua ls on paper format, or DVD ...
Manuals
Warranty Manua ls
Wa rranty an d Maintenance Manuals
apply to condi tio ns affec ting a number of vehicles.
appl ies to your vehicl e.
Lite ratu re 24 Hours 7 days a
week on the Internet from the Volkswagen Techni­
ca l Literature Orde
ring Center link at:
www.vw.tec hliterat
ure.co m
These bulletins are intended for qualified technicians. They are not meant for the UAL do-it-yourselfer. Qualified technicians have the equipment, tools, safety instruc­tions, and know-how to do a job properly and safely. Improperly performed repairs or main­tenance can adversely affect the safety of your vehicle, possibly leading to accident or injury. They may also impair the economy, durability or reliability of your vehicle and may void the warranty of your car.
Public ations 21

Maintenance
Warranty voucher
Prese nt this voucher ranty servic e is requ ired .
1.
2.
3.
Th e war rant y period begins on the date the vehicle is
del ivered to either the origina l purchaser of the original
lessee : or if the vehicle is first placed in service as a
"de monstrator" or "com pa ny" car , o n th e date such
Vehicle Identification Label
1. Vehicle
No. Engine
2. T ype E ngine Tr ans missio n
3. Tr ansmission Pai nt No. Engine Engine
L4_. _______ __________________________________________________
Main tenance