2012 VOLKSWAGEN GOLF PLUS maintenance

Never usc extender to sec ure
a chil d restraint.
Neve r usc a safety ex tender on your
motive part s store.
Neve r usc the safety exte nder you
obtained for your vehicl e for an y other ve hicl e,
r egardless of make, model, or model year.
It em s
store d between the safety
trol unit and prevent
Alwa ys mak e sure t hat nothing can interfere with the safety
needed or deploying an unexpect­edly:
Never repair, adjust, or change any parts of the ai rbag sys tem.
All work on the steering whee l, instrume nt panel, fr ont scats or elec trical sys te m (in cl uding the installa tion of audio equip m ent, cellular te lephones and radio s, e tc .) should b e formed b y authorized Volkswagen dealers or thorized Volkswagen Service Faci lities. They have tl1c necessary manuals, tra inin g, and
All work on the ai rbag sys te m should also b e done by an Vo lk swag en d ealer o r
The alrbag system can b e ac tivated only
once. After an airbag has innatcd, it mus t b e placed.
o nl y o rigin al equipment airbags proved by Vol kswage n. Ha ve them installed by a
t ra ined technicia n who has the neces sa ry tool s
and d iagnosti c equi pm ent to properly rep lace
a n y a irba g in your vehicl e and ass ure sys tem fectiveness in a cras h.
Never permit sa lvaged or r ecycled airbags to
b e in stalle d in vehicle.
Care, cleaning, maintenance
Note-----
Leaving the extender attached to the sa fe ty belt
buck le whe n th e front seat is occu pied and the
ty belt is not being used will signa l to the airbag trol unit that the front passenger scat is occ upied
and that the safety belt is being use d. The e lectro ni c control unit fo r th e airbag system will then rece ive inco rre ct inf ormation that will -cau se the sa fety
ter in co llis ions in which the fro nt airb ag would
othe rwise be triggered earlier to help protect an
unr estrained front scat passenge r.
A pr etcnsio ncr th at h as depl oyed cannot be p air ed . Th e entir e safe ty belt mu st b e rep lace d.
Note
If th e safe ty belt extender is left attached to
th e safe ty belt buckle , the safety belt warning
sys tem will sense that the safe ty be lt for that seat is being used. T he warning light will no t com e
o n and th e warning will not sound even though th e scat is occupied and th e safe ty be lt i s
not being use d.
air bag module s and sio ne rs arc cla ssifie d as Pe rchlora te Mate ria l -special hand ling ma y apply. all le ga l quir em ent s regardi ng handlin g and dis po sal of th ese compone nts-see wlvw.dtsc.ca.gov/ha.zardouswas te/pcrchlom tc. all applicable legal requirements w hen
scmppi ng the vehicle or parts of its res tra int
sys te m , including airbag modules and safet y belts
w ith prctcnsio ne rs. A uthori zed Volk swage n
d ea lers and authori zed Volkswagen Service facili­
t ies arc familiar with the requirements, and we yo u have them perform thi s se rvice for

smell a sulfur odor. This is no t a n indica tio n
o f a malfun ctioning emission control system. This depends upon the sulfur content of the diesel
fuel.
first read and note the introd uctory information and heed the on page 3 15 .
The d iesel particulate 11lter help s take soot parti­
cle s out of the exhaust. The soot particle s are lected and burned in the filter. Volkswagen recom­mends frequently driving longer di sta nces to help clean the filter.
onl y page 239.
Never refuel with gasoline or fu el oil or bio ­
d iesel.
Do not exceed the correct oil level page 247.
core and maintenance
Do no t tow-start th e ve hicl e; jump-start in ­
s t
ead page 353.
ve hicles wi th automatic transm issio ns, in­
c re a se the e ngine speed slig htl y w hil e driv in g to automatically start cleanin g th e diesel partic u la te
filter. Thi s helps to minimize clogging of the filt er. The indicator light will not come on.
certai n engi ne conditions. you m ay sm ell a sulfur odor. This is no t an indicat ion of a malfunctioning emission control system. T his
depends upo n the sulfur content of the diesel
fuel.
3 16 317

law requires us to provide you with the following Emissions Statement
The Air Resources Board is pl eas ed to
expla in the e mission control sys te m w arran ty on your model year ve hicle. In
incl ud in g diagnosis, parts and l a b or.
Manufacturer's warranty coverage:
For 3 years or
in sp ection, a ll
n ecess ary re p air s and adju stm ent s will be made Volk sw age n to en sur e that your ve hicl e passes the inspection . This is your Em ission
If any e mission-rela te d p art on your ve hicle is
d efec tive, the part will b e repai re d or re placed by
V o lkswag en . Thi s is your s hort -term E mi ssion
For 7 years or
miles is d efecti ve , th e part will be
repai re d or r epla ced by Volk swage n. T his is your
l o ng-term E mi ssion
For 15 years or
Partial r e qui rement s, a s id enti­fied on th e Veh icl e E mission Informa­
t ion Label loca te d on the hood. For these ve hi­cles, if your Volkswagen model fails a
be re­paire d or replace d by Volkswagen fo r 1 5 y ea rs o r
Syste m
Owner's warranty responsibilities:
As th e ve hicl e ow ner, you are respo nsibl e fo r th e
perf o rmance of th e re quired m ain tenance lis te d
i n your owne r's Mainte na nce bookl et. Volk­
s w agen recommends th at you re ta in all receipts
cove ring maintenance on your ve hicl e, but swage n cannot den y warranty so le ly fo r th e la c k
o f r eceipts or for your failur e to e nsure th e per­
f orma n ce of al l sc hedule d m aint enance.
Y
ou a re respons ibl e for presenti ng your vehicl e
to a Vol kswage n d ea le r as s oo n as a probl em ex­
i s ts. The w arranty re pai rs should b e co mpl ete d
in a reasonable amount of tim e, not to excee d
CARE Tel.: 1 822-89 87
or th e

inspectio n (a In spect io n and Mai ntenance program), requiring vehicles to be tested
a t regu la r interva ls. If your vehicle fails to pass a inspection performed by aLi­censed inspection station pursu ant
to the C alifornia
within 3 yea rs or
S tates, including its territor ies, will
perform free of c h a rge any repairs necessary for the vehicle to pass the smog test.
A
fter th e 3 year I miles performance war­
ranty has expired, a in sp ec tion failur e due to
Volkswagen models m ay be sp ec ially
equipped to meet California Partial Emis­
s ion Vehicl e ( requirements , as identi­fied on th e Vehicle Emi ssio n In forma­
tion Labe l loca te d on th e hood. For these vehi­cles, if
WARRANTY and WAHRANTY.
may raise a claim under thi s warranty im­mediately after your ve hicl e has failed a fornia t es t if, a s a result of that failu re, you
are required by law to repair th e ve hicle to avoid impositi on of a penalty or cancellatio n of your right to usc the ve hicle.
Sta tes, includin g its te rritories. The deal er will ho nor or deny your claim within a
reasonable time, n o t t o excee d thi rty days,
from the time at which your vehicle is presented for repair or w ithin any tim e period sp ecified by
l oca l, s ta te or federal law, whi ch eve r is shorte r,
except w he n a delay is ca use d by events n ot at­
t rib utable to Volk swagen or the deale r. If th e dealer denies your claim , yo u will be notified in
writi ng of the reaso ns for reject ing the cla im. If
yo u do no t receive notice of denial of your claim
w ith in the above time period , Volkswage n is re­quired by law to honor the cla im.
ce rtain circumstances, your cla im may be denied beca use you have failed to comply with i
ns
tructio ns for scheduled maintenance con­ta in ed in your Maintenance booklet. In dete rminin g whether you have co m­
plied with the instruction s for scheduled main­
tenance and proper usc, Vol k swagen may re­quire yo u to furni sh pro of of complia nce onl y
w ith those maintenance instructions whi ch Volkswagen has reaso n to believe were not per­
formed and w hich could be th e ca use of the
cla im to:
warranty work or pre-delive ry serv ice pe r­
formed by an authorized Volkswage n deale r, or

work perform ed in an em erge ncy to rect ify
a n unsa fe conditio n attrib uta bl e t o Volkswagen , provided yo u have taken steps in a timely
m anner to p ut the ve hicl e back int o a con­
f orming con ditio n , o r
the use of an uncertifi ed p art or to no ncom­plia nce witl1th e i nstruc tio ns for proper main te­
n an ce and usc, whic h is not re lated to S mog C hec k in sp ec tio n f ailure
yo u pro­vide t hese records to th e new owner w heneve r
you sell the veh icle.
Failu re to maint ain your vehicle acco rding to the in stru ction fo r pro per m aint enan ce m ay cause the ve hicl e to exceed applicable e missio ns stan ­dard s and co uld res ult in denial o f warra nty cov­However. Volkswage n will not deny wa r­
ra nt y cla im solely on th e bas is of your f a ilure to
m aintain the ve hicl e accord ing to the instru c­
ti ons or fai lu re to kee p
may impair th e effectiveness of e mi ssio n
co ntrol sys te m s. Altho u gh usc o f parts oth er
th an Genuine Volk swagen part s does n ot in vali­date these warran ties, Volkswagen assumes no liabil ity unde r these wa rrant ies for failur e of su ch parts and damage to o ther parts caused by
s u ch failur e
Maintenance and repai rs performed b y inde­
pendent service shops
invalidatin g these warra nties , yo u m ay
c h oose to have maint en a nce, repair or replace­
ment of e missio n control compo nent s per­
f o rmed by a ny a utomotive serv ice establi sh ­ment or individual q ualified to perform s u ch
services. Howeve r, th e cost o f su ch serv ices is
n ot co vered by these warranties except in em er­gencies . If th e independent serv ice esta bli sh ­ment find s a wa rrantable defect, you m ay delive r
th e vehicle to an a uthorize d Volkswagen deale r
a nd have the defec t corrected free of c h arge. Volk swagen will not be liable for any expenses which you h ave in curred at th e independent servic e esta bli shment, except for emergency re ­
p air s. for further
scheduled for in spectio n
o r rep lace ment mai ntenance int erv als speci ­
ranty perio d.

Damage to non-warranty parts
If failure of a warranted part causes damage to a part not covered by wa rranty, the non-war­
ran ted part will also be rep laced free of charge.
Warranty repairs while traveling in Canada
Warranty repairs whil e trav eling in Can ada should be performed by an authorized swage n dealer. If your Volkswagen model is
w ithin th e
residence is
requir ed. If th e Ca nadian dealer cannot submit your warra nty claim, yo u may be asked to pay for the repair. your return to the please present th e in vo ice to you r
A stateme nt exp laining the circums tances that prevented you from gettin g to an autho­rize d Volk swage n deale r,
Paid receipt (s),
Re pai r order(sl. an d
Part(s) removed from your Volkswagen
mod el
Dama
ge cause d by tampering , use of improper
Man ual, and abuse, neglect or im­
proper maintenance of th e vehicle. Diagnos is and repair of s u ch damage are at th e ex pense o f the owner.
warranti es
Any
implied warranty, including an y warranty of merchantability or warranty of fitness fo r a particular purpose, is limit ed in duration to the stat e d p eriod of these wri tten warranties.
tion of incidental or co nsequential damages, so
thi s limitation or ex clu sio n may not apply to
you.
Tips
In the event you have not received the services promised in these warranties, please follow tl1e procedures described in the warranty and maintenance booklet und er the titl e "Cu stomer

. . . . . 2
N ew Vehicle Limited
Warr an ty . . . . . . . . . . 3
Powertrain Limi
ted War ranty . . . . . . . . . . . . . 6
Limited Warra nty Against Corrosion
Perf ora tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Federa l Emissions Defect
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Federal Emissions Performance Warranty 11
Additional Information About Your Federa l
Emissi ons Warranti es . . . . . . . . . . . . . . . . . . . 13
Kansas
Volkswage n deale r assistance . . . . . . . . . . . 16
Volkswagen corporate assistance . . . . . . . . 16
Repairs not covered by war rant y . . . . . . . . . 17
Consumer Protection
BBB LINE Dispute Resolution 18
19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Tire Manufacturers
List of tire manufactu rers for new
Volkswagen vehicles . . . . . . . . . . . . . . . . . . . . 22
Maintenance
Warranty vouch er . . . . . . . . . . . . . . . . . . . . . . 23
Odometer replacement and other dealer
s tamps.......... ...................... 24
information . . . . . . . . . . . . . . . . . . . . . 25
Volkswage n Carefree Maintenance
Program............................... 27

Warranty
Owner's information
Dear
Th is booklet contains the limited warranties appli­
cable to yo ur new Volkswagen model. Please read
these limited warranties carefully to determine your
warranty rights and obligatio ns.
Your New Vehicle Limited Warranty includes virtually bumper to bumper coverage for 3 years or miles, whichever occurs first and Powertrai n Limite d W arranty coverage for 5 years or miles, whichever occurs first. Your vehicle has a Limited Warranty Against Corros ion Perforation for a period of 12 years irrespective of mileage.
you are a reside nt of the
New Mexico , Rhode
Customer CARE
3499 West Hamlin R oad
Ro chester
addition to and separa te from the above com­
pre he nsive warranty package, Volkswage n of America, an ope rating unit of Volkswagen
U
SA Warranty and Maintenance Group
of America
, (" Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer , we
suggest that yo u discuss it with the Service Man­
ager at you r deale rs h ip .
or wri te to the Volks­
wagen Customer CARE Center.
a program administe red through the
Council of Better Business Bureaus . T h e BBB AU­
16.
you change your address or buy a used Volkswagen model, comple te one of the postcards in the middle of th is booklet. You need not use this card if you purchased your
Vo lkswagen through an author ized Volkswagen
dealer .