Page 4 of 268
 
Driver door overview 
 
Fig. 4 Overview of controls in the driver door. 
Key to fig. 4: 
(1) Indicator light for power locking system and anti-theft alarm system (if equipped)  
(2) Buttons for operating the power windows    
(3) Door handle  
(4) Power locking button for locking and unlocking the vehicle  0  
     
        
        Page 30 of 268

 
Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or 
call the Volkswagen Canada Customer CARE Center at 1-800-822-8987. 
  NOTICE 
The remote control vehicle keys contain electrical components. Protect them from damage, 
moisture and rough handling. 
  Do not press the buttons on the remote control vehicle key unless you actually want to use the 
function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle 
key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you 
are out of range. 
  Remote control vehicle key functions can be temporarily disrupted by interference from transmit-
ters near the vehicle that use the same frequency range (such as radio equipment or cellular phones). 
  Things between the remote control vehicle key and vehicle, bad weather, as well as a weak 
battery can reduce the operating range. 
  If the remote control vehicle key buttons.or the power locking buttons.are pushed repeatedly in 
quick succession, the power locking system is switched off for a brief period to help keep it from being 
overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is 
opened in this span of time, the vehicle is automatically locked afterwards. 
Indicator light in the remote control vehicle key 
 
Fig. 18 Indicator light in the remote control vehicle key. 
 
     
        
        Page 153 of 268
 
Display 
Different cruise control versions are available. The stored speed is shown in the instrument cluster 
display on some equipment versions. 
When the ignition is switched on, several warning and indicator lights come on briefly for a function 
check. They go out after a few seconds. 
  WARNING 
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to 
break down in traffic and result in a collision and serious personal injury. 
 x Never ignore warning lights or text WARNINGS. 
 x Always stop the vehicle as soon as it is safe to do so.  
  NOTICE 
Failure to heed warning lights or text WARNINGS can result in vehicle damage. 
Cruise control operation 
 
Fig. 107 On the left side of the steering column: Cruise control buttons and switches. 
 
     
        
        Page 163 of 268
 
Buttons, knobs More information: Manual AC ⇒fig. 109 
Switching off.  Turn fan switch to position 0. 
 
  WARNING 
Stale air causes driver fatigue and reduces alertness, which can cause accidents, collisions, 
and serious personal injury. 
 x Never switch off the fan for a long time because no fresh air will enter the passenger 
compartment. 
Air conditioner operation 
 
     
        
        Page 236 of 268

 
Frequently asked questions 
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting 
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find 
helpful information under “Special considerations” or “Checklist” in the index. 
 
Description Possible causes, among 
others Possible remedy 
Engine does not start. 
Vehicle battery dead. – Perform jump-start.. 
– Charge vehicle battery.. 
The wrong vehicle key is used. Use a valid vehicle key. 
Fuel level too low.  Refuel.. 
Vehicle cannot be locked 
or unlocked using vehicle 
key. 
– Battery in the remote control 
vehicle key is dead. 
– Too far away from the vehicle 
(out of range). 
– Buttons have been pressed 
too many times. 
– Replace the battery in the remote 
control vehicle key. 
– Move closer to vehicle. 
– Synchronize vehicle key. 
– Lock or unlock vehicle manually.. 
Unusual noises. 
Cold engine, braking assist 
systems, electronic steering 
column lock. 
Check the “Noises” entry in the index. 
Odd driving behavior. 
Assistance systems activated. Check the “Assistance systems” entry 
in the index. 
DSG® Direct Shift Gearbox too 
hot. 
Stop vehicle as soon as you can safely 
do so. 
Features do not work as 
described in this manual. 
Settings were adjusted in the 
Volkswagen Information 
System. 
Check and reset to factory settings if 
necessary. 
Headlights do not light 
up the road as they 
should. 
– Headlights incorrectly 
adjusted. 
– Light bulbs burned out. 
– Low beams not switched on. 
– Have the headlight range adjusted by 
an authorized Volkswagen dealer or an 
authorized Volkswagen Service Facility.
– Change light bulbs.. 
– Switch on low beams. 
Electrical consumers do 
not work. 
Vehicle battery charge too low. Charge vehicle battery.. 
Remaining fuel level too low.  Refuel.. 
Fuse blown.  Check fuse and replace if necessary.. 
Fuel consumption higher 
than indicated. 
– Short hauls. 
– “Jumpy” accelerator pedal. 
– Avoid short distance driving. 
– Drive defensively. 
– Accelerate smoothly. 
Electrical loads switched on.  Switch off unnecessary loads. 
Engine control malfunction.  Have the malfunction corrected.. 
Tire pressure too low.  Adjust tire pressure.. 
Driving in the mountains.  No direct corrective action possible. 
Driving with a roof rack. – Check use. 
– Remove if not in use. 
Driving with heavy payload.  No direct corrective action possible.