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When trouble arises5
593
5-1. Essential informationEmergency flashers ......... 594
If your vehicle needs to be towed ........................ 595
If you think something is wrong ............................. 601
Fuel pump shut off system ........................... 602 5-2. Steps to take
in an emergency
If a warning light turns on or a warning buzzer
sounds... ........................ 603
If a warning message is displayed (vehicles
with multi-information
display) .......................... 613
If you have a flat tire......... 619
If the engine will not start ................................ 630
If the shift lever cannot be shifted from P............ 632
If you lose your keys ........ 633
If the vehicle battery is discharged ..................... 634
If your vehicle overheats ....................... 637
If the vehicle becomes stuck .............................. 640
If your vehicle has to be stopped
in an emergency ............ 641
Page 595 of 708

5
When trouble arises
595
5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Toyota dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet. This should only attempted on hard, surfaced roads for
short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Type A Towing eyelet
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commerci al towing service, using a lift-type
truck or a flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
The wheels and axle on the groun d must be in good condition.
If they are damaged, use a towing dolly or flat bed truck.
Page 596 of 708
596 5-1. Essential information
Type BTowing eyelet
■Emergency towin g procedure
The engine switch must be in the ACC (engine off) or the ON
(engine running) position.
4WD models: Put the front wheel drive control switch in 2WD.
Put the shift lever in N.
Release the parking brake.
CAUTION
■ Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
● If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
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When trouble arises
597
5-1. Essential information
Towing with a sling-type truck
NOTICE
■
To prevent causing serious da mage to the transmission
Never tow this vehicle from the rear with the four wheels on the ground.
This may cause serious damage to the transmission.
■ Emergency towing eyelet precautions
● Before emergency towing, check that the eyelet is not broken or damaged
and that the installation bolts are not loose.
● Fasten the towing cable or chain securely to the eyelet.
● Do not jerk the eyelet. Apply steady and even force.
● To avoid damaging the eyelet, do not pull from the side or at a vertical
angle. Always pull straight ahead.
NOTICE
■To prevent body damage
Do not tow with a sling-type truck, either from the front or rear.
Page 598 of 708
598 5-1. Essential information
Towing with a wheel lift-type truck from the frontUse a towing dolly under the rear
wheels.
Towing with a wheel lift-type truck from the rear2WD models Turn the engine switch to the
ACC position.
NOTICE
■To prevent causing serious damage to the transmission
Never tow this vehicle wheels on the ground.
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599
5-1. Essential information
4WD models
When not using a towing dolly,
turn the engine switch to the
ACC position, shift the shift lever
to N and put the front wheel drive
control switch in 2WD.
NOTICE
■To prevent causing serious damage to the transmission (4WD models)
Never tow this vehicle wheels on the ground.
■ To prevent damaging the vehicle
●Do not tow the vehicle with the key removed or in the LOCK position.
The steering lock mechanism is not strong enough to hold the front wheel
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
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When trouble arises
625
5-2. Steps to take in an emergency
Firmly tighten each nut two or
three times in the order shown in
the illustration.
Tightening torque:
154 ft·lbf (209 N·m, 21.3 kgf·m)*
*
: When used on aluminum wheel, apply 97 ft·lbf (131
N·m, 13.4 kgf·m)
Stowing the flat tire, jack and all tools
Remove the center wheel ornament by pushing from the
reverse side. Lay down the tire with the outer
side facing up, and install the
holding bracket.
Fasten the claws of the holding
bracket into the wheel holes as
shown in the illustration.
Holding bracket
Claw
Then secure the tire, taking care that the tire goes straight up
without catching on any other part , to prevent it from flying for-
ward during a collisio n or sudden braking.
Stow the tools and jack securely.
Page 640 of 708

640
5-2. Steps to take in an emergency
If the vehicle becomes stuck
CAUTION
■When attempting to free a stuck vehicle
If you choose to rock the vehicle back and forth to free it, make sure the sur-
rounding area is clear, to avoid striking other vehicles, objects or persons.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.
■ When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may
cause an accident and result in death or serious injury.
NOTICE
■To avoid damaging the transmission and other components
●Avoid spinning the wheels and do not rev the engine.
● If the vehicle remains stuck after trying these procedures, the vehicle may
require towing to be freed.
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt, or snow.
Stop the engine. Set the parking brake and put the shift
lever in P.
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material to help provide
traction under the tires.
Restart the engine.
Turn off the VSC. ( P. 255, 257)
Shift the shift lever to D or R and carefully apply the accel-
erator to free the vehicle.