2012 TOYOTA PRIUS PLUG-IN HYBRID Warranty And Maintenance Guide

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W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2012 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
WARRANTY
Introduction7

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B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
8Introduction

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California residents:Toyota offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box. For
additional information, call the Toyota
Customer Experience Center at (800)
331-4331. You may also contact the CDSP
directly at (888) 300-6237. Failure to use
the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
check the appropriate page of the
Owner’s Warranty Rights Notification
booklet for the requirements applicable
to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
WARRANTY
Introduction9

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Warranty Coverages at a Glance
WARRANTY
10Introduction

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Warranty Coverages at a Glance
WARRANTY
Introduction11

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Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012 modelyear Prius Plug-in Hybrid vehicles distri-buted by Toyota that are originally sold byan authorized dealer in the United States
and normally operated or touring in the
United States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms andconditions that may vary depending on the
part covered.Awarranty for specific partsor systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage setforth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the firstdate the vehicle is either delivered to anultimate purchaser, leased, or used as acompany car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by thesewarranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part shoul d be
repaire d

or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required maintenance are warranted until their first
replacement only.
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy underthese warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific legalrights. You may also have other rights that
vary from state to state.
General Warranty Provisions
WARRANTY
12Your Warranties in Detail

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WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 20,000 miles, whichever
occurs first.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of the components listed
here and supplied by Toyota, subject to
the exceptions indicated under “What Is
Not Covered” on pages 14-15.
•Battery control module (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management control module)
• Inverter with converter
Coverage is for 96 months or
100,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
below and in the next column and
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, valve covers, oil pan,
oil pump, engine mounts, engine control
computer, water pump, fuel pump, seals
and gaskets.
Transaxle/Motor/Generator
Case and all internal parts, transaxle
mounts, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail13

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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
• Use of incompatible charging device
• Neglecting to follow correct charging
procedure
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
New Vehicle Limited Warranty
WARRANTY
14Your Warranties in Detail