Page 614 of 772
614 5-1. Essential information
AVENSIS_EE (OM20B44E)
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
NOTICE
To prevent causing serious damage to the transmission
(Multidrive or automatic transmission)
Never tow this vehicle from the rear with the front wheels on the ground.
To prevent damaging the vehicle (manual transmission)
Vehicles with smart entry & start system: Do not tow the vehicle with the
“ENGINE START STOP” switch OFF.
Vehicles without smart entry & start system: Do not tow the vehicle with the
engine switch to the “LOCK” position.
The steering lock mechanism is not strong enough to hold the front wheel
straight.
Page 615 of 772

5
615
5-1. Essential information
When trouble arises
AVENSIS_EE (OM20B44E)
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
Visible symptoms
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
Flat-looking tires or uneven tire wear
Engine coolant temperature gauge indicates that the tempera-
ture is higher than normal
Audible symptoms
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the engine
Operational symptoms
Engine missing, stumbling or running rough
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor
Page 616 of 772
616
5-1. Essential information
AVENSIS_EE (OM20B44E)
Fuel pump shut off system (gasoline engine)
Follow the procedure below to restart the engine after the system is
activated.
Vehicles with smart entry & start system:
Turn the “ENGINE START STOP” switch to ACCESSORY mode
or OFF.
Vehicles without smart entry & start system:
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
NOTICE
Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked on to the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fuel pump shut off system stops sup-
plying fuel to the engine.
STEP1
STEP2
Page 618 of 772
618 5-2. Steps to take in an emergency
AVENSIS_EE (OM20B44E)
Have the vehicle inspected immediately.
Failing to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, immedi-
ately.
Warning lightWarning light/Details
Malfunction indicator lamp
Indicates a malfunction in:
• The electronic engine control system;
• The electronic throttle control system;
• The electronic Multidrive or automatic transmission control
system. (if equipped)
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The seat belt pretensioner system.
ABS warning light
Indicates a malfunction in:
• The ABS;
• The brake assist system
Brake system warning light (yellow indicator)
Indicates a malfunction in:
• The electronically controlled brake system; or
• The electric parking brake
Page 625 of 772
5
625 5-2. Steps to take in an emergency
When trouble arises
AVENSIS_EE (OM20B44E)
Stop the vehicle immediately.
A buzzer sounds and a warning message is shown on the multi-infor-
mation display. The following warning indicates the possibility of dam-
age to the vehicle that may lead to an accident. Immediately stop the
vehicle in a safe place and contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional.
Warning messageDetails
Indicates abnormal engine oil pressure
The warning light may come on if the engine oil
pressure is too low.
Page 629 of 772
5
629 5-2. Steps to take in an emergency
When trouble arises
AVENSIS_EE (OM20B44E)
(If equipped)Indicates a malfunction in the clutch switch
(Flashes)Indicates that the electric parking brake system
cannot complete a request
(Yellow)Indicates a malfunction in the electric parking
brake system
(Diesel engine)Indicates that the amount of accumulated water
in the fuel filter has reached the specified level
(P. 550)
Warning messageDetails
Page 632 of 772
632 5-2. Steps to take in an emergency
AVENSIS_EE (OM20B44E)
(Flashes)Indicates that the
parking brake is still
engaged
If the vehicle reaches
a speed of 5 km/h (3
mph), message is dis-
played and a buzzer
sounds to indicate that
the parking brake is
still engaged.Release the parking
brake.
(Flashes)
(Flashes)Indicates that the
parking brake system
is not currently func-
tionalLeave the system for
a while.
In case of overheat-
ing, the system will
become functional
once the system cools
down.
Indicates that engine
oil level is lowCheck the level of
engine oil, and add if
necessary.
This message may
appear if the vehicle is
stopped on a slope.
Move the vehicle to a
level surface and
check to see if the
message disappears.
Warning messageDetailsCorrection procedure
Page 633 of 772

5
633 5-2. Steps to take in an emergency
When trouble arises
AVENSIS_EE (OM20B44E)
(Diesel engine)Vehicles with DPF cat-
alytic converter:
Indicates that the
engine oil is sched-
uled to be changed
Comes on approxi-
mately 25000 km
(15000 miles) after
the engine oil is
changed.
Vehicles without DPF
catalytic converter:
You have forgotten to
reset the oil change
system
Change the engine
oil in accordance
with the mainte-
nance schedule.Check the engine oil
and change if neces-
sary. After changing the
engine oil, the oil
change system should
be reset. (P. 541)
(The indicator will not
work properly unless
the oil maintenance
data has been reset.)
(Diesel engine)Indicates that the
engine oil and oil filter
should be changedHave the engine oil and
oil filter checked and/or
changed by any autho-
rized Toyota dealer or
repairer, or another duly
qualified and equipped
professional. After
changing the engine oil,
the oil change system
should be reset.
(P. 541)
Warning messageDetailsCorrection procedure