2012 NISSAN MAXIMA Warranty Booklet

®
2012
WARRANTY INFORMATION BOOKLET
Publication No.: WB2E NALLU1 Printing : July 2011Nissan, the Nissan logo, and Nissan model names are Nissan trademarks.
©2011 Nissan North America, Inc. All rights reserved.

1 WARRANTY COVERAGE AT A GLANCE
2 NISSAN’S CUSTOMER CARE PROGRAM
4 NISSAN’S COMMITMENT TO CUSTOMERSATISFACTION
5 2012 NEW VEHICLE LIMITED WARRANTY
9 FEDERAL VEHICLE EMISSION CONTROL LIMITED WARRANTIES
12 CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES
18 SEAT BELT LIMITED WARRANTY
19 BFGOODRICH TIRE LIMITED WARRANTY 21 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
24 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
30 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
33 MICHELIN TIRE LIMITED WARRANTY
35 TOYO TIRE LIMITED WARRANTY
40 ORIGINAL EQUIPMENT TIRE LIMITED WARRANTIES
41 IMPORTANT TIRE SAFETY INFORMATION
TABLE OF CONTENTS

47 LIMITED WARRANTY ON GENUINENISSAN REPLACEMENT PARTS, GENUINE
NISMO S-TUNE PARTS, AND GENUINE
NISSAN ACCESSORIES
49 NISSAN LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY
50 GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK
ABSORBER AND STRUT LIFETIME
LIMITED WARRANTY 52 REPLACEMENT BATTERY LIMITED
WARRANTY
54 GENUINE NISSAN PARTS AND ACCESSORIES
55 CORROSION PROTECTION GUIDELINES
56 NISSAN’S SECURITY+PLUS VEHICLE
PROTECTION PLAN
TABLE OF CONTENTS

Summary of Warranty Coverage*
0 miles90,000 miles
Basic Coverage 36 months / 36,000 miles
Corrosion Coverage (Perforation) 60 months / unlimited mileage
Powertrain Coverage 60 months / 60,000 miles
Federal Emission Performance 24 months / 24,000 miles
Federal Emission Defect 36 months / 36,000 miles
Federal Emission Long Term Defect 96 months / 80,000 miles
California Emission Performance 36 months / 50,000 miles**
California Emission Defect 36 months / 50,000 miles**
California Emission Long Term Defect 84 months / 70,000 miles**
Seat Belt 120 months/unlimited mileage
(Continued on next page)* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** California emissions for Sentra SULEV-PZEV ONLY: Warranty coverage is 15 years / 150,000 miles, whichever occurs first. California emissions for Altima SULEV (non-PZEV) ONLY:
Long-term defect warranty coverage is 8 years / 100,000 miles, whichever occurs first.
WARRANTY COVERAGE AT A GLANCE
1

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satis-
faction with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always avail-
able to assist you with all your automobile service re-
quirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
2 NISSAN’S CUSTOMER CARE PROGRAM

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable
Federal law and regulations. In states where BBB
AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seek-
ing remedies under Title I of the Federal Magnuson-
Moss Warranty Act, 15 U.S.C. §2301, et. seq. If
you choose to seek remedies other than those cre-
ated by Title I of the Magnuson-Moss Warranty Act,
(for example, under state law) , that Federal Act
does not require you to first use BBB AUTO LINE.
The program is still available to you, however, and
may be of considerable assistance. Some states
specify that informal dispute settlement mecha-
nisms such as BBB AUTO LINE must be used be-
fore you may use state-operated complaint resolu-
tion processes, before you may file a lawsuit under
state law, and/or before you may have certain other
rights or remedies available under state law. In ac-
cordance with those states’ laws, Nissan requires
the prior use of BBB AUTO LINE in good faith be-
fore you resort to such other processes, file a
lawsuit, or seek other remedies provided by state
law. Please see the “Supplement to 2012 Nissan
Warranty Information Booklet & 2012 Nissan
OWNER’S MANUAL” for additional information.BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with informa-
tion about the availability of BBB AUTO LINE in your
state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program,
please refer particularly to the information on your state
in the “Supplement to 2012 Nissan Warranty Informa-
tion Booklet, and 2012 Nissan OWNER’S MANUAL”.
NISSAN’S CUSTOMER CARE PROGRAM
3

ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occa-
sionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “ad-
justment programs”) . In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-800-
NISSAN-1 (1-800-647-7261) to discuss your con-
cern. You will need to provide the Model, Model Year,
VIN (Vehicle Identification Number) , mileage, mainte-
nance history, a detailed explanation of the concern, and
why you believe that Nissan should be responsible for
the repair. Your request will be individually investigated
and you will be informed of Nissan’s decision.
Please review the “Supplement to the 2012 Nissan
Warranty Information Booklet & 2012 Nissan
OWNER’S MANUAL” for important information con-
cerning consumer rights in your state.
(Continued on next page)
4
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION