Problem Possible causes/consequences and
0001 Solutions
The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 282).
or
X Jump-start the vehicle (Y page 285).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function. If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentu nless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident 74
DoorsOpening/closing
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
Only open the door when the traffic situation
permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 65). X
Pull door handle 0003.
If the door is locked, locking knob 0002pops
up. The door is unlocked and can be
opened.
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again.
! The side windows will not open/close if
the battery is discharged or if the side
windows have iced up. It will then not be
possible to close the door. Do not attempt
to force the door closed. You could
otherwise damage the door or the side
window. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap or the stowage compartments, such as the glove
box.
i
You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO. X
To unlock: press button 0002.
X To lock: press button 0003.
If all the doors are closed, the vehicle locks.
You can open a door from inside the vehicle
even if it has been locked. Only open the door
when the traffic situation permits.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is set to its factory
setting, the entire vehicle is unlocked if a
door is opened from the inside
R and the SmartKey is set to an individual
setting, only the door that is opened from
inside the vehicle is unlocked. Automatic locking feature
When the ignition is switched on and the
wheels of the vehicle are turning at a speed
of more than 9 mph (15 km/h), the vehicle
locks automatically.
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer. Doors
75Opening/closing Z
i
If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out. G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave childre nunsupervised in the
vehicle, eve nifthey are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentort runk unless they
are firmly secured in place. Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R
strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened .Therefore, make sure that there is
sufficient clearance above the trunk lid.
To open the trunk lid completely, a minimum
clearance of 5.90 ft (1.80 m) above the
ground is necessary.
The trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button Opening and closing manually
Opening You can only unlock the trunk lid when the
vehicle is stationary and the roof is fully
opened or closed.
X
Press the 0010button on the SmartKey. Trunk
77Opening/closing Z
X
Insert the mechanical key into the trunk lid
lock as far as the stop.
X Turn the mechanical key clockwise from
position 0005to position 0006.
X Remove the mechanical key.
X Insert the mechanical key into the
SmartKey. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered (Y page 65).
X Take the mechanical key out of the
SmartKey (Y page 70).
X Insert the mechanical key into the trunk lid
lock as far as the stop. X
Turn the mechanical key counter-clockwise
from position 0005as far as it will go to
position 0006and pull the trunk lid handle.
The trunk is unlocked.
X Turn the mechanical key back to position
0005 and remove it.
X Insert the mechanical key into the
SmartKey. Trunk emergency release
You can open the trunk lid from inside the
vehicle with the emergency release button. X
Briefly press emergency release
button 0002.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened
with the trunk lid emergency release when
the vehicle is stationary or while driving.
Trunk lid emergency release light:
R emergency release button 0002flashes for
30 minutes after the trunk lid is opened
R emergency release button 0002flashes for
60 minutes after the trunk lid is closed.
The trunk lid emergency release does not
open the trunk lid if the battery is
disconnected or discharged. Trunk
79Opening/closing Z
Side windows
Important safety notes
G
WARNING
When opening or closing the door windows,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The front door windows are equipped with
automatic operation and the anti-entrapment
feature. If in automatic mode a front door
window encounters an obstruction that
blocks its path, the anti-entrapment feature
will stop the door window and open it slightly.
The door windows operate differently when
the switch is pulled.S ee the "Problems with
door windows" section for more details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by pressing or pulling the
respective switch.
If a door window encounters an obstruction
that blocks its path in a circumstance where
you are closing the windows by pressing and
holding 000Fbutton on the SmartKey or by
pressing and holding the lock button (vehicles
with KEYLESS-GO) on an outside door handle,
the anti-entrapment feature will not operate. Opening and closing the side
windows in the front
The switches for the fron tside windows are
located on the driver's door. There is also a
switch for the front-passenger side window
on the front-passenger door.
The switches on the driver's door take
precedence. 0002
Left
0003 Right
X Turn the SmartKey to position 1or 2in the
ignition lock.
i You can continue to operate the side
windows after you switch off the engine.
This function is available for up to five
minutes or until the driver's or front-
passenger door is opened.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
X Automatic operation: press or pull the
corresponding switch beyond the point of
resistance.
The side window opens or closes fully.
X To interrupt automatic operation: press
or pull the corresponding switch again. Opening and closing all side windows
Using the switch on the center console You can use the switch on the center console
to simultaneously open all the side windows,
or to close them one after the other.
X Open the cover on the lower section of the
center console.
The switch for all side windows is under the
cover. 80
Side windowsOpening/closing
X
Touch recessed sensor surface 0002on the
door handle until the side windows are fully
closed.
i Make sure you only touch recessed
sensor surface 0002.
X Make sure that all the side windows are
closed.
X To interrupt convenience closing:
release recessed sensor surface 0002on the
door handle. Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Pull the corresponding switch on the door
control panel until the side window is
completely closed. (Y page 80)
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on the door control panel until the side
window is completely closed (Y page 80).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. Problems with the side windows
Problem: aside window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem :aside window cannot be closed
and you cannot see the cause. G
WARNING
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure
that nobody can become trapped when
closing the side windows.
If a side window is obstructed during closing
and reopens again slightly:
X Immediately afte rthe window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed without the anti-
entrapment feature. G
WARNING
Pulling and holding the switch to close the
door window immediately after it had been
blocked two times will cause the door window
to close without the anti-entrapment feature
for as long as you hold the switch. Roof
Important safety notes
For safety reasons, the roof can only be
opened or closed when the vehicle is
stationary. 82
RoofOpening/closing
Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops (Y page 23).Correcting the driver's seat position
Observe the safety guidelines on
(Y
page 93).
X Check whether you have adjusted seat 0023
properly.
Manual seat adjustment (Y page 94)
Electrical seat adjustment (Y page 94)
When adjusting the seat, make sure:
R you are as far away from the driver's air
bag as possible.
R you are sitting in a normal upright
position.
R you can fasten the seat belt properly. R
you have moved the backrest to an
almost vertical position.
R you have set the seat cushion angle so
that your thighs are gently supported.
R you can depress the pedals properly.
X Check whether the head restraint is
adjusted properly (Y page 95).
When doing so, make sure that you have
adjusted the head restraint so that the back
of your head is supported at eye level by
the center of the head restraint.
Observe the safety guidelines on
(Y page 96).
X Check whether steering wheel 0002is
adjusted properly.
Adjust the steering wheel manually
(Y page 97)
Adjust the steering wheel electrically
(Y page 97)
When adjusting the steering wheel, make
sure:
R you can hold the steering wheel with your
arms slightly bent.
R you can move your legs freely.
R you can see all the displays in the
instrumen tcluste rclearly.
Observe the safety guidelines on
(Y page 48).
X Check whether you have fastened seat
belt 0003properly (Y page 50).
The seat belt should:
R fit snugly across your body.
R be routed across the middle of your
shoulder.
R be routed in your pelvic area across the
hip joints
X Before starting off, adjust the rear-view
mirror and the exterior mirrors
(Y page 98) in such a way that you have
a good view of road and traffic conditions.
X Vehicles with memory function: save the
seat, steering wheel and exterior mirror
settings (Y page 100). 92
Correcting the driver's seat positionSeats, steering wheel and mirrors
Seats
Important safety notes
G
WARNING
In order to avoid possible loss of vehicle
control, all seat, head restraint, steering
wheel and rear view mirror adjustments, as
well as fastening of seat belts, must be done
before setting the vehicle in motion. G
WARNING
Do not adjust the driver's seat while driving.
Adjusting the seat while driving could cause
the driver to lose control of the vehicle.
Never travel in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck.T his could cause serious or
fatal injuries. The seat backrest and seat belts
provide the best restraint when the wearer is
in a position that is as upright as possible and
seat belts are properly positioned on the
body. G
WARNING
Your seat belt must be adjusted so that you
can correctly fasten your seat belt.
Observe the following points:
R adjust the seat backrest until your arms are
slightly angled when holding the steering
wheel.
R adjust the seat to a comfortable seating
position that still allows you to reach the
accelerator/brake pedal safely. The
position should be as far back as possible
with the driver still able to operate the
controls properly.
R adjust the head restraint so that it is as
close to the head as possible and the center of the head restraint supports the back of
the head at eye level.
R never place hands under the seat or near
any moving parts while a seat is being
adjusted.
Failure to do so could result in an accident
and/or serious personal injury. G
WARNING
The electrically adjustable seats can be
operated at any time. Therefore, do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. Achild's
unsupervised access to a vehicle could result
in an accident and/or serious personal injury. G
WARNING
Children 12 years old and under must be
seated and properly secured in an
appropriately sized infant restraint, child
restraint system, or booster seat
recommended for the size and weight of the
child. For additional information, see the
"Children in the vehicle" section.
Ac hild's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint. G
WARNING
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Do not drive the vehicle without the seat head
restraints. Head restraints are intended to
help reduce injuries during an accident. Seats
93Seats, steering wheel and mirrors Z