the connection is being established. The
Connecting Call message appears in the
multifunction display. The COMAND
display shows the Information Call
Activated message. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
The COMAND display shows the
Information Call Activated message.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. You can change to the
navigation menu by pressing the S
button during the call, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 24
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on the COMAND telephone
keypad.
Downloading destinations in COMAND
i The components and operating principles
of COMAND can be found on
( Y page 122).
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
24 USA only.Features449Stowage and featuresZ
Each destination address sent can be
accessed by every vehicle which is
connected with the relevant e-mail
address.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is still in the
vehicle) and a replacement SmartKey is not
available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull on the trunk lid handle for at least
20 seconds until the indicator lamp in the
SOS button ( Y page 446) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 25
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull on the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait
15 minutes before you can pull on the trunk
lid handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
Locked Remotely message appears in the
multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Automatic vehicle data retrieval for the
service due date
Your vehicle comes with a function which
improves the servicing of the vehicle
considerably. Shortly before the service due
date, mbrace sends important vehicle
maintenance information to the Mercedes-
Benz Customer Assistance Center. The
Mercedes-Benz Customer Assistance Center
then informs your authorized Mercedes-Benz
Service Center of the work required. This
25 USA only.Features451Stowage and featuresZ
