2012 MERCEDES-BENZ GLK-Class lock

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XTry again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the %/
& button.
If this does not work:
XCheck the SmartKey battery ( Y page 72) and replace it if
necessary ( Y page 72).XLock ( Y page 77) or unlock ( Y page 77) the vehicle using
the mechanical key.The SmartKey is faulty.XLock ( Y page 77) or unlock ( Y page 77) the vehicle using
the mechanical key.XHave the SmartKey checked at a qualified specialist workshop.You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle and then turn the SmartKey to position 2
in the ignition lock.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
XCheck the SmartKey battery ( Y page 72) and replace it if
necessary ( Y page 72).XLock ( Y page 77) or unlock ( Y page 77) the vehicle using
the mechanical key.You have lost a
SmartKey.XHave the SmartKey deactivated at a qualified specialist
workshop.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.74SmartKeyOpening/closing

ProblemPossible causes/consequences and M SolutionsYou have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.The engine cannot be
started using the
SmartKey.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 259).
or
XJump-start the vehicle ( Y page 262).
or
XConsult a qualified specialist workshop.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety notes
GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.GWARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartment unless they are firmly secured
in place.
Doors75Opening/closingZ

Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
Unlocking and opening doors from
the inside
Only open the door when the traffic situation
permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
( Y page 65).
XPull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO.
i It is only possible to lock the vehicle
centrally if the front-passenger door is
closed.XTo unlock: press button :.XTo lock: press button ;.
You can open a front door from inside the
vehicle even if it has been locked. Only open
the door when the traffic situation permits.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is set to its factory
setting, the entire vehicle is unlocked if a
front door is opened from the inside
R and the SmartKey is set to an individual
setting, only the front door that is opened
from inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked when the release button for the
central locking is used.
Automatic locking feature
The vehicle locks automatically when the
ignition is switched on and the wheels of the
vehicle are turning at a speed of more than
9 mph (15 km/h).
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.
76DoorsOpening/closing

XTo deactivate: press and hold button :
for about five seconds until a tone sounds.XTo activate: press and hold button ; for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
You can also switch the automatic locking
function on and off using the on-board
computer ( Y page 177).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered ( Y page 65).
XTake the mechanical key out of the
SmartKey ( Y page 71).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XTurn the mechanical key counterclockwise
to position 1.
The door is unlocked.XTurn the mechanical key back and remove
it.XInsert the mechanical key into the
SmartKey.
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
XOpen the driver's door.XClose the front-passenger door, the rear
doors and the tailgate.XPress the locking button ( Y page 76).XCheck whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.XClose the driver's door.XTake the mechanical key out of the
SmartKey ( Y page 71).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XTurn the mechanical key clockwise as far
as it will go to position 1.XTurn the mechanical key back and remove
it.XMake sure that the doors and the tailgate
are locked.XInsert the mechanical key into the
SmartKey.Doors77Opening/closingZ

iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.
GWARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accidentGWARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
To open the tailgate completely, a minimum
clearance of 6.90 ft (2.10 m) above the
ground is necessary.
Vehicles without EASY-PACK tailgate: the
tailgate can be:
R opened and closed manually from outside
R unlocked from inside with the mechanical
key
For vehicles with EASY-PACK tailgate you
can:
R open and close the tailgate manually from
outside
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
R unlock the tailgate from inside with the
mechanical key
78Cargo compartmentOpening/closing

Opening/closing from outside
OpeningXPress the % button on the SmartKey.XPull handle :.XRaise the tailgate.
Vehicles with the EASY-PACK tailgate: if
you pull handle : and keep it in this position,
you can open the tailgate manually. If you
release the handle, the tailgate opens
automatically.
Closing
GWARNING
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around.
XPull the tailgate down using recess :.XPush the tailgate closed from outside the
vehicle.XIf necessary, lock the vehicle with
the & button on the SmartKey
( Y page 68) or with KEYLESS-GO
( Y page 69).
i
If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
To open the tailgate completely, a minimum
clearance of 6.90 ft (2.10 m) above the
ground is necessary.
Opening
You can open the tailgate automatically using
the SmartKey or the handle in the tailgate.
Open or close the tailgate fully using the
automatic function if you have stopped the
tailgate in an intermediate position.
XPress and hold the F button on the
SmartKey until the tailgate opens.
or
XWhen the tailgate is unlocked, pull the
handle and let it go again immediately.
i You can also close the tailgate manually
if it is fully opened.
Cargo compartment79Opening/closingZ

! If you have opened the tailgate
automatically, you should wait a moment
before closing the tailgate manually.
ClosingGWARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
cargo compartment opening when closing the
tailgate. Be especially careful when small
children are around. To stop the closing
procedure, do one of the following:
R Press or pull the remote tailgate opening/
closing switch on the driver's door.
R Press the tailgate closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull outside handle on the tailgate.
R When no SmartKey is inserted in the starter
switch (vehicles with KEYLESS-GO: Make
sure the vehicle's on-board electronics
have status 0): Press button F on the
SmartKey.
You can close the tailgate automatically using
the SmartKey, the closing button 3
or the
locking button 4
.
Closing button and locking button (example:
vehicle with the EASY-PACK tailgate and KEYLESS-
GO)
XTo close: press closing button : on the
tailgate.
or
XPress and hold the F button on the
SmartKey until the tailgate closes.XTo close and lock simultaneously:
Press locking button ; on the tailgate.
i
The tailgate can only be opened and
closed with the SmartKey if there is no
SmartKey in the ignition lock.
If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i If you leave a KEYLESS-GO key in the
cargo compartment, the tailgate will not
lock.
The tailgate is not closed unless a
KEYLESS-GO key is detected.
Opening/closing automatically from
inside
GWARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle's on-board electronics
have status 0): Press button F on the
SmartKey.
GWARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
3 For vehicles with the EASY-PACK tailgate only.
4 For vehicles with the EASY-PACK tailgate and KEYLESS-GO only.80Cargo compartmentOpening/closing

Monitor the closing procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the closing procedure, press or
pull the door-mounted remote tailgate switch.GWARNING
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around.
GWARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.
XTo open: pull remote operating switch :
for the tailgate until the tailgate opens.XTo close: turn the SmartKey to position 1
or 2 in the ignition lock.XPress remote operating switch for
tailgate : until the tailgate is closed.
You hear a tone during the closing
procedure.Limiting the opening angle of the
tailgate
Important safety notes
You can limit the opening angle of the
tailgate. This is possible in the top half of its
opening range, up to approximately
8 in (20 cm) before the stop.
Limiting the opening angle can be useful if
there is not sufficient clearance above the
open tailgate, for example.
! Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating
XTo open the tailgate: pull the handle on
the tailgate.XTo stop the opening procedure at the
desired position: press the closing button
( Y page 79) in the tailgate or pull the handle
on the outside of the tailgate again.XTo store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
i If you wish to open the tailgate fully, pull
the handle of the tailgate again after it has
stopped automatically. This does not
delete the stored position.
Deactivating
XPress and hold the closing button
( Y page 79) in the tailgate until you hear
two short tones.Cargo compartment81Opening/closingZ