2012 MERCEDES-BENZ GLK-Class emergency towing

established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance button
XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
Features227Stowing and featuresZ

and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 28
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on the audio system or on
COMAND.
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND
i Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
28 USA only.Features229Stowing and featuresZ

XRemove stowage well :.XTurn retaining screw ; counter-clockwise
and remove it.XRemove collapsible spare wheel =.XTake the wheel bolts for the collapsible
spare wheel from the vehicle tool kit.
For further information on changing a wheel
and mounting the spare wheel, see
( Y page 253).
Stowing a used collapsible spare wheel
Take the following steps to stow a used
collapsible spare wheel. It will otherwise not
fit in the spare wheel well. Mercedes-Benz
recommends that you have this work carried
out at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Only place the collapsible spare wheel in
the vehicle when it is dry. Otherwise,
moisture may get into the vehicle.
XRemove the valve extractor from the
vehicle tool kit.XUnscrew the valve cap from the valve.XUnscrew the valve insert from the valve and
release the air.
i Fully deflating the tire can take a few
minutes.
XScrew the valve insert back into the valve.XScrew the valve cap back on.XPlace the valve extractor back into the
vehicle tool kit.XStow the collapsible spare wheel in the
emergency spare wheel well under the
cargo compartment and fasten in place.
Flat tire
Preparing the vehicle
XStop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.XSwitch on the hazard warning lamps.XFirmly depress the parking brake.XBring the front wheels into the straight-
ahead position.XMove the selector lever to P.XSwitch off the engine.XVehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
( Y page 131).XAll occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.XMake sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.XGet out of the vehicle. Pay attention to
traffic conditions when doing so.XClose the driver's door.Flat tire253Breakdown assistance

XMake sure on/off switch A of the tire
inflation compressor is set to 0.XInsert plug ? into the socket of the
cigarette lighter (Y page 222) or into a 12 V
power socket (Y page 223) in your vehicle.XMake sure that the SmartKey is in position
1 (Y page 131) in the ignition lock.XPress on/off switch A on the tire inflation
compressor to I.
The tire inflation compressor is switched
on. The tire is inflated. Gauge = shows the
tire pressure.
! Do not operate the tire inflation
compressor for longer than eight minutes
at a time without a break. It may otherwise
overheat.
The tire inflation compressor can be
operated again once it has cooled down.
XInflate the tire to the specified tire
pressure.
The specified tire pressure is printed on the
yellow label of the emergency spare wheel.XWhen the specified tire pressure has been
reached, press on/off switch A on the
electric air pump to 0.
The tire inflation compressor is switched
off.XTurn the SmartKey to position 0 in the
ignition lock.XIf the tire pressure is higher than the
specified pressure, press pressure release
button ; until the correct tire pressure has
been reached.XUnscrew union nut : on the air hose from
the valve.XScrew the valve cap onto the collapsible
spare wheel valve again.XStow plug ? and the air hose in the lower
section of the compressor housing.XStow the tire inflation compressor in the
designated place in the vehicle.Lowering the vehicleGWARNING
Pump up the collapsible spare wheel before
lowering the vehicle. You could otherwise
damage the wheel rim.
XPlace the ratchet wrench onto the hexagon
nut of the jack so that the letters AB are
visible.XTurn the ratchet wrench until the vehicle is
once again standing firmly on the ground.XPlace the jack to one side.XTighten the wheel bolts evenly in a
crosswise pattern in the sequence
indicated ( : to A). The tightening torque
must be 110 lb-ft (150 Nm) .GWARNING
Have the tightening torque checked
immediately after a wheel is changed. The
wheels could come loose if they are not
tightened to a torque of 110 lb/ft
(150 Nm) .
XTurn the jack back to its initial position and
store it together with the rest of the tire-
change tool kit in the cargo compartment.XTransport the defective wheel in the cargo
compartment.
For further information on stowing the
collapsible spare wheel, see ( Y page 253).
i When you are driving with the collapsible
spare wheel mounted, the tire pressure
loss warning system or the tire pressure
258Flat tireBreakdown assistance

XWhen the vehicle is stationary, depress the
brake pedal and keep it depressed.XShift the automatic transmission to
position N.XRelease the brake pedal.XRelease the parking brake.
Transporting the vehicle
The towing eyes or trailer tow hitch can be
used to pull the vehicle onto a trailer or
transporter if you wish to transport it.
XTurn the SmartKey to position 2 in the
ignition lock.XShift the automatic transmission to
position N.
As soon as the vehicle is loaded:
XPrevent the vehicle from rolling away by
applying the parking brake.XMove the selector lever to P.XTurn the SmartKey to position 0 in the
ignition lock and remove the SmartKey
from the ignition lock.XSecure the vehicle.
! Only lash the vehicle down by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components.
Otherwise, the vehicle could be damaged.
Notes for 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
If the vehicle has transmission damage or
damage to the front or rear axle, have it
transported on a transporter or trailer.
In the event of damage to the electrical
system
If the battery is defective, the automatic
transmission will be locked in position P. To
shift the automatic transmission to position
N , you must provide power to the vehicle's
electrical system in the same way as when
jump-starting ( Y page 262).
Have the vehicle transported on a transporter
or trailer.
Recovering a vehicle that has become
stuck
! Pull away smoothly, slowly, and in a
straight line when pulling out a vehicle that
has become stuck. Excessive tractive
power could damage the vehicles.
If the drive wheels have become stuck in
loose or muddy ground, pull the vehicle out
with extreme caution, particularly if it is
laden.
Never attempt to recover a stuck vehicle with
a trailer attached.
Pull out the vehicle backwards, if possible
using the tracks it made when it became
stuck.
Tow-starting (emergency starting)
! Vehicles with automatic transmission
must not be started by tow-starting. This
could otherwise damage the transmission.
Fuses
Important safety notes
The fuses in your vehicle serve to close down
faulty circuits. If a fuse blows, all the
components on the circuit and their functions
stop operating.
GWARNING
Only use fuses approved by Mercedes-Benz
with the specified amperage for the system in
question and do not attempt to repair or
bridge a blown fuse. Using other than
approved fuses or using repaired or bridged
fuses may cause an overload leading to a fire,
and/or cause damage to electrical
components and/or systems. Have the cause
266FusesBreakdown assistance