2012 MERCEDES-BENZ GL tow

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance provides
vehicle service up to a reasonable distance
from the next paved road. We will make every
effort to assist in a breakdown situation.
However, the accessibility of your vehicle will
be determined by our authorized Mercedes-
Benz Service technician or the tow service
provider on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
Change of address or ownership
In the event of a change of address, please
send us the "Change of Address Notice"
22Introduction

Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
Ralterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
24Introduction

iVehicles without the Off-Road Pro
engineering packageFunctionPage:Audio system/COMAND;
see separate operating
instructions;£ Hazard warning
lamps
121
=Ç Off-road program206?c Seat heating108As Seat ventilation109Bc PARKTRONIC196FunctionPageCÁ Level control189D42 Indicator
lamp
45
EStowage compartment268FATA indicator lamp72Gå ESP®69He
Adaptive Damping
System
195
IÃ Downhill Speed
Regulation
204
Center console33At a glance

Center console, lower sectionFunctionPageJAshtray284Cigarette lighter284FunctionPageKStowage compartment268LCup holder28234Center consoleAt a glance

XTo raise: slide the belt sash guide upwards.
The belt sash guide engages in various
positions.XTo lower: press and hold belt sash guide
release :.XSlide the belt sash guide downwards.XRelease belt sash guide release : and
make sure that the belt sash guide has
engaged.
Releasing seat belts
XPress release button ?(Y page 57) and
guide belt tongue ; back towards belt
sash guide :.
!
Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt.
Damaged seat belts can no longer fulfill
their protective function and must be
replaced. Consult an authorized Mercedes-
Benz Center.
Belt warning for the driver and front
passenger
Regardless of whether the driver and front
passenger have fastened their seat belts
already, the 7 seat belt warning lamp
lights up for 6 seconds after every engine
start. It then goes out if the driver and the
front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If the driver or front passenger have not
fastened their seat belt after 6 seconds and
the doors are closed, the 7 seat belt
warning lamp lights up.
R until the driver or the front passenger have
fastened their seat belts
R if a vehicle speed of 15 mph(25 km/h) is
exceeded once, a warning tone with
increasing intensity sounds additionally for
a maximum of 60 seconds or until the driver
or front passenger have fastened their seat
belts.
If the driver or front passenger undo their seat
belts during the journey, the 7 seat belt
warning lamp lights up and the warning tone
sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but continues to
be lit.
Once the vehicle is stationary, the warning
tone is reactivated and the 7 seat belt
warning lamp starts to flash again if the
vehicle speed exceeds 15 mph(25 km/h)
once.
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Warning and
indicator lamps in the instrument cluster,
seat belt" ( Y page 258).
Emergency Tensioning Devices, belt
force limiters
The seat belts for the front seats are equipped
with ETDs/belt buckle tensioners and seat
belt force limiters. The outer seat belts in the
second row of seats are equipped with ETDs
Occupant safety59SafetyZ

and seat belt force limiters. The seat belts for
the third row of seats are equipped with ETDs.
The ETDs/belt buckle tensioners tighten the
seat belts in an accident, pulling them close
against the body.
The ETDs/belt buckle tensioners do not
correct incorrect seat positions or incorrectly
fastened seat belts.
The ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when triggered, help
to reduce the peak force exerted by the seat
belt on the vehicle occupant.
The seat belt force limiters for the front seats
are synchronized with the front air bags.
These take on a part of the deceleration force.
Thus, the force exerted on the occupant is
distributed over a greater area.
The ETDs/belt buckle tensioners can only be
activated when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 38)
R the belt tongue is engaged in the buckle on
each of the lap-shoulder belts in the front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
The ETDs on the outside seats in the second
row and on the seats in the third row are
triggered independently of the lock status of
the seat belts.
The ETDs are triggered depending on the type
and severity of an accident:
R if, in the event of a head-on or rear-end
collision, the vehicle decelerates or
accelerates rapidly in a longitudinal
direction during the initial stages of the
impact
R if, in the event of a side impact, on the side
opposite the impact the vehicledecelerates or accelerates rapidly in a
lateral direction
R if in certain situations where the vehicle
overturns and the system determines that
it can provide additional protection
If the Emergency Tensioning Device/belt
buckle tensioners are triggered, you will hear
a bang, and a small amount of powder may
also be released. Only in rare cases will the
bang affect your hearing. The powder that is
released generally does not constitute a
health hazard. The + SRS warning lamp
lights up.
i If the belt buckle tensioners have been
triggered on the front seats, the buckle will
be pulled down and will be almost flush with
the upper edge of the seat. The + SRS
warning lamp is lit.GWARNING
The belt buckle tensioners on the front seats
only function if the belt buckles can be pulled
down unobstructed. They must not be
restricted in any way. Therefore, do not grab
the belt buckles and do not place any objects
under the belt buckles. Otherwise, the
tensioning of the belt by the buckle is
restricted or will not function, and will not
provide any additional protection.
GWARNING
Pyrotechnical ETDs/belt buckle tensioners
that were activated must be replaced.
For your safety, when disposing of the
pyrotechnic ETDs/belt buckle tensioners
always follow our safety instructions. These
instructions are available from any authorized
Mercedes-Benz Center.
The PRE-SAFE ®
system is equipped with
electrically reversible pre-tensioners that do
not need replacing after deployment.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device/belt buckle tensioner
60Occupant safetySafety

vehicle are turning at a speed of more than
9 mph (15 km/h).
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.
You can switch the automatic locking
function on and off using the on-board
computer ( Y page 226).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered ( Y page 72).
XTake the mechanical key out of the
SmartKey ( Y page 79).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XFirmly turn the mechanical key counter-
clockwise as far as it will go to position
1 and hold it in this position.XPull the door handle quickly.
The locking knob pops up.
The door is unlocked.XTurn the mechanical key back and remove
it.XPull the door handle again.XInsert the mechanical key into the
SmartKey.
Locking the vehicle
If the vehicle can no longer be locked with the
SmartKey, you can lock it by taking the
following steps.
XClose the front-passenger door, the rear
door on the front-passenger side and the
tailgate.XOpen the driver’s door and the rear door on
the driver’s side.XPress the locking button on the driver’s
door ( Y page 84).
The locking knobs in the front-passenger
door and in the rear doors drop down.XPress down the locking knobs in the front-
passenger and rear doors manually, if
necessary.XClose the driver's door from the outside.XPress down the locking knob of the driver's
door by reaching in through the open rear
door.
i Make sure that you have the SmartKey on
your person and that it has not been left in
the vehicle.
XClose the rear door on the driver’s side.XMake sure that the doors and the tailgate
are locked.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
Cargo compartment85Opening/closingZ

XTo open: turn release knob : 90° in the
direction of the arrow and remove side trim
panel ;.XInsert a suitable object, e.g. a coin, into the
slots of release knobs =.XTurn release knobs = 90° in the direction
of the arrow and remove stowage
compartment ?.XTo close: insert stowage
compartment ? and turn release
knobs = in the opposite direction to the
arrow until the slots on the release knobs
are in a vertical position.XInsert side trim panel ; and turn release
knob : 90° in the opposite direction to
the arrow.
Right-hand side trim panel
XTo open: insert a suitable object, e.g. a
coin, into the slot of release knob : on
side trim panel ;.XTurn release knob : 90° in the direction
of the arrow and remove side trim
panel ;.XTo close: insert side trim panel ; and turn
release knob : 90° in the opposite
direction to the arrow.Tail lamps with LEDs:Rear fog lamp;Backup lampXSwitch off the lights.XOpen the cargo compartment.XOpen the side trim panel ( Y page 126).XTurn the corresponding bulb holder
counter-clockwise and remove it.XRemove the bulb from the bulb holder.XInsert the new bulb into the bulb holder.XInsert the bulb holder and turn it clockwise.XClose the side trim panel ( Y page 126).
License plate lamps
XSwitch off the lights.XOpen the tailgate.XRemove screws :.XRemove the license plate lamp.XReplace the bulb.XInsert the license plate lamp.XReplace and tighten screws :.Replacing bulbs127Lights and windshield wipersZ