2012 MERCEDES-BENZ E-Class SEDAN lock

ProblemPossible causes/consequences and M SolutionsThe fuel filler flap is unlocked, but the opening mechanism is
jammed.XConsult a qualified specialist workshop.The engine will not
start.The fuel tank of a vehicle with a diesel engine has been run
completely dry.XRefuel the vehicle with at least 5.3 US qt (5 liters) of diesel.XTurn the ignition on for at least 10 seconds ( Y page 145).XStart the engine continuously for up to 10 seconds until it runs
smoothly.
orXStart the engine via the touch-start function. To do this, turn the
SmartKey to position 3 (Y page 145) in the ignition lock and
then release it immediately.
If the engine does not start:
XTurn the ignition on again for approximately 10 seconds
( Y page 145).XStart the engine again continuously for up to 10 seconds until
it runs smoothly.
orXStart the engine again via the touch-start function.
If the engine does not start after three attempts:
XConsult a qualified specialist workshop.DEF
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the DEF supply has almost run out, the
Check Additive See Operator's
Manual message is shown in the
multifunction display.
When the DEF supply sinks to a minimum
level, the Remaining Starts: 16 message
is shown in the multifunction display.
When the Remaining Starts: 16 message
is shown in the multifunction display, you can
start the engine 16 more times. If DEF is not
added, it is then not possible to start the
engine again. Fill the DEF tank with about
1 gal (3.8 l) DEF or have the DEF tank refilled
at a qualified specialist workshop.
Use the special DEF refill bottle when filling
between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance ( Y page 23).
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.Refueling165Driving and parkingZ

Adding DEFGWARNING
Make sure
R DEF does not come into contact with skin,
eyes, or clothing
R to keep DEF out of the reach of children
If you and/or others have come into contact
with DEF:
R If DEF has gotten into contact with eyes,
flush with plenty of water immediately and
seek medical help.
R Clean affected skin immediately with plenty
of water.
R If DEF was swallowed, rinse mouth
immediately with plenty of water and drink
plenty of water. Consult a physician.
GWARNING
If you open the DEF tank cap at high
temperatures, ammonia vapors can be
released.
Ammonia vapors have a pungent odor and are
particularly irritating to:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as
coughing and watering of the eyes.
Do not inhale any ammonia vapors that may
be released. Only refill the DEF tank in well
ventilated areas.
! Only use DEF that complies with
ISO 22241. Do not add any special
additives to DEF and do not thin DEF with
water. This could destroy the BlueTEC
exhaust gas aftertreatment.
If the outside temperature is lower than
Ò 11 †, damage may occur when topping up.
If DEF is frozen and there is an active warning
indicator, topping up may not be possible.
Park the vehicle in a warmer place, e.g. in a
garage, until DEF has become fluid again.
Filling is then possible again. Alternatively,
have the DEF tank refilled at a qualified
specialist workshop.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
use a sponge and cold water to clean it. DEF
residues crystallize after time and
contaminate the affected surfaces.
! DEF is not a fuel additive and must not be
added to the fuel tank. If DEF is added to
the fuel tank, this can lead to engine
damage.
i If you are adding between maintenance
intervals, add approximately 1 gallon (3.8 l)
of DEF to the DEF tank. One gallon (3.8 l)
of DEF is approximately 2 DEF refill bottles.
Then, have the DEF supply checked and
filled completely if necessary. For this
purpose, Mercedes-Benz recommends a
qualified specialist workshop.
Further information on DEF ( Y page 387).
The DEF filler neck is under the trunk floor.XSwitch off the ignition.XOpen the trunk.XLift up the trunk floor ( Y page 286).XTurn DEF cap : counter-clockwise and
remove it.166RefuelingDriving and parking

XTurn DEF filler cap ; counter-clockwise
and open it.
Filler cap ; is secured with a plastic strap.XUnscrew the covering cap from DEF refill
bottle =.XPlace DEF refill bottle = on the filler neck
as shown and screw on clockwise hand-
tight.
! Only screw on the DEF refill bottle hand-
tight. It could otherwise be damaged.
XPress DEF refill bottle = down.
The DEF tank is filled. This may take up to
one minute.
i If the DEF refill bottle is no longer pressed
down, the filling process stops and the
partially emptied bottle can be removed.
XRelease DEF refill bottle =.XTurn DEF refill bottle = counter-clockwise
and remove it.XPlace DEF filler cap ; on the filler neck and
turn it clockwise.XInsert DEF cap : as shown and turn it
clockwise as far as it will go.XFold the trunk floor down.XClose the trunk lid.XDrive at a speed above 10 mph (16 km/h).
The Check Additive See Operator's
Manual message goes out after
approximately one minute.
i If the Check Additive See
Operator's Manual message remains
shown in the multifunction display, add an
additional bottle of DEF.
i Then, have the DEF supply checked at a
qualified specialist workshop and
completely refilled if necessary.
Parking
Important safety notes
GWARNING
Do not park this vehicle in areas where
combustible materials can come into contact
with the hot exhaust system. Do not park the
vehicle on dry grassland or harvested grain
fields. Combustible materials, such as grass,
hay or leaves could be ignited by the hot
exhaust system and cause a vehicle fire.
Parking167Driving and parkingZ

Unintended vehicle movement can cause
serious personal injury or damage to the
vehicle or the vehicle drivetrain. To reduce
such risks, always do the following before
turning off the engine and leaving the vehicle:
R keep your right foot on the brake pedal.
R engage the parking brake.
R shift the automatic transmission to park
position P.
R slowly release the brake pedal.
R when parked on an incline, always turn the
front wheels towards the road curb.
R turn the SmartKey in the ignition lock to
position 0 and remove the SmartKey from
the ignition lock, or press the KEYLESS-GO
Start/Stop button.
R take the SmartKey with you and lock the
vehicle when leaving.
Switching off the engine
Important safety notes
GWARNING
Do not turn off the engine before the vehicle
has come to a complete stop. With the engine
not running, there is no power assistance for
the brake and steering systems. In this case,
it is important to keep in mind that a
considerably higher degree of effort is
necessary to brake and steer the vehicle.
GWARNING
Keep in mind that turning off the engine alone
only will shift the automatic transmission into
neutral position N automatically.
Always shift the automatic transmission into
park position P before turning off the engine.
Otherwise the vehicle could roll away which
could result in an accident and/or serious
personal injury.
Vehicles with manual transmissionXShift to either first gear or reverse gear R.XTurn the SmartKey to position 0 in the
ignition lock and remove it.
The immobilizer is activated.XApply the parking brake firmly.
Vehicles with automatic transmission
XShift the transmission to position P.
Using the SmartKey
XTurn the SmartKey to position 0 in the
ignition lock and remove it.
The immobilizer is activated.XApply the parking brake firmly.
i If you turn off the engine with the
SmartKey and then remove it from the
ignition lock or open a front door, the
automatic transmission shifts to P
automatically.
Using KEYLESS-GO
XPress the Start/Stop button (Y page 145).
The engine stops and all the indicator
lamps in the instrument cluster go out.XApply the parking brake firmly.
i If you use the Start/Stop button to switch
off the engine, the automatic transmission
shifts to N automatically. If you then open
the driver's or front-passenger door, the
automatic transmission shifts to P.
i In an emergency, the engine can be
turned off while the vehicle is in motion by
pressing and holding the Start/Stop button
for three seconds.
If you have started the engine with the Start/
Stop button and it cannot be switched off as
described:
Xremove the Start/Stop button from the
ignition lock.Xinsert the SmartKey into the ignition lock.
The engine switches off. The ignition is in
position 0.168ParkingDriving and parking

Parking brakeGWARNING
Engaging the parking brake while the vehicle
is in motion can cause the rear wheels to lock
up. You could lose control of the vehicle and
cause an accident. In addition, the vehicle's
brake lights do not light up when the parking
brake is engaged.
GWARNING
When leaving the vehicle, always remove the
SmartKey from the starter switch, take it with
you, and lock the vehicle. Do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. Children could
release the parking brake and/or shift the
automatic transmission out of park position
P , either of which could result in an accident
and/or serious personal injury.
XTo apply: depress parking brake ; firmly.
When the engine is running, the $ (USA
only) or J (Canada only) indicator lamp
lights up in the instrument cluster.XTo release: depress the brake pedal and
keep it depressed.XPull release handle :.
When the ignition is switched on or the
engine is running, the $ (USA only) or
J (Canada only) indicator lamp goes out
in the instrument cluster.Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharge.XConnect a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as
a result of lack of use.
XVisit a qualified specialist workshop and
seek advice.
Driving tips
General driving tips
Important safety notes
GWARNING
Always remember that you must concentrate
primarily on driving the vehicle. The driver's
concentration must always be directed
primarily at road traffic. For your own safety
and that of others, we recommend that you
stop the vehicle at a safe place and in
accordance with the traffic conditions before
making or accepting a phone call.
Comply with all legal requirements if you use
the telephone while driving. Use the hands-
free system and only use the telephone when
road, weather and traffic conditions permit. In
some jurisdictions, it is forbidden for drivers
to use mobile phones while driving.
Only operate the audio system or COMAND
(Cockpit Management and Data System) in
compliance with all legal requirements and
when the road, weather and traffic conditions
permit. You may otherwise not be able to
observe the traffic conditions, endangering
yourself and others.
Remember that your vehicle covers a distance
of 44 feet (approximately 14 m) a second
Driving tips169Driving and parkingZ

remove any salt that may have started to
build up on the brake discs and the brake
pads/linings.
R maintain a greater distance to the vehicle
ahead and drive with particular care.
R carefully apply the brakes at the end of a
trip and immediately after commencing a
new trip, so that salt residues are removed
from the brake discs.
Servicing the brakes
! If the red brake warning lamp lights up in
the instrument cluster and you hear a
warning tone while the engine is running,
the brake fluid level may be too low.
Observe additional warning messages in
the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at an authorized Mercedes-Benz
Center.
All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. This work
should be carried out at an authorized
Mercedes-Benz Center.
Have the brake pads replaced and the brake
fluid renewed at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
GWARNING
If brake pads or brake fluid other than those
recommended are used, the braking
properties of the vehicle can be degraded to
an extent that safe braking is substantially
impaired. This could result in an accident.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you are
planning to have the vehicle tested on such
a dynamometer, contact an authorized
Mercedes-Benz Center to obtain further
information first. Otherwise, you could
damage the drive train or the brake system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition must be switched off
(SmartKey in position 0 or 1 in the ignition
lock or Start/Stop button in position 0 or
1 ) while the parking brake is being tested
on a brake dynamometer.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition system must be switched
off (SmartKey in position 0 or 1 in the
ignition lock or Start/Stop button in
position 0 or 1) when:
R testing the parking brake on a brake
dynamometer.
R you intend to have the vehicle towed with
one of the axles raised.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system.
If your brake system is subject only to
moderate loads, you should test the
functionality of your brakes at regular
intervals by pressing firmly on the brake pedal
at high speeds. This improves the grip of the
brake pads.GWARNING
Make sure that you do not endanger other
road users when you apply the brakes.
You can find a description of Brake Assist
(BAS) on ( Y page 64) or of BAS PLUS on
( Y page 64).
172Driving tipsDriving and parking

If you leave the vehicle or park it, deactivate
the HOLD function and secure the vehicle
against rolling away.
When the HOLD function is activated, the
transmission is shifted automatically to
position P if:
R the driver's door is open and the driver's
seat belt is unfastened.
R the engine is switched off.
R the hood is opened.
R a system malfunction occurs.
R the power supply is not sufficient.
i If the engine has been switched off, it
cannot be started again until the HOLD
function has been deactivated.
If there is a malfunction in the system or
power supply while the HOLD function is
activated, the Brake immediately message
is shown in the multifunction display.
Immediately depress the brake firmly until
the warning message in the multifunction
display goes out.
RACE START
Important safety notes
i RACE START is only available in AMG
vehicles.
RACE START enables optimal acceleration
from a standing start. The precondition for
this is a suitable high-grip road surface.
GWARNING
RACE START is only available when SPORT
handling mode is activated. SPORT handling
mode only stabilizes the vehicle to a limited
extent in the event of swerving or wheelspin.
RACE START should only be used on specially
designated roads. Always adapt your speed
and driving style to the prevailing road and
weather conditions.
Conditions for activation
RACE START can be activated when:
R the doors are closed.
R the engine is running and it has reached an
operating temperature of approximately
176 ‡ (80 †). This is the case when the
engine oil temperature in the multifunction
display stops flashing.
R SPORT handling mode is activated.
( Y page 67)
R the steering wheel is in the straight-ahead
position.
R the vehicle is stationary and the brake
pedal is depressed (left foot).
R the transmission is in position D.
Activating RACE START
XDepress the brake pedal with your left foot,
and keep it depressed.XTurn the drive program selector clockwise
( Y page 156) until the RS lamp lights up.
The multifunction display shows the RACE
START Confirm: Paddle UP Cancel:
Paddle DOWN message.
i
If the conditions for activation are no
longer fulfilled, RACE START is canceled.
The multifunction display shows the RACE
START canceled message.
XTo cancel: pull the left steering wheel shift
paddle ( Y page 157).
or
XTo confirm: pull the right steering wheel
shift paddle ( Y page 157).
The multifunction display shows the RACE
START available Depress
accelerator message.
i
If you do not depress the accelerator
pedal fully within two seconds, RACE
START is canceled. The multifunction
display shows the RACE START not
possible See Operator's Manual
message.
188Driving systemsDriving and parking

XDepress the accelerator pedal fully.
The engine speed increases to
approximately 4000 rpm.
The multifunction display shows the RACE
START Release brake to start
message.
i If you do not release the brake pedal
within seven seconds, RACE START is
canceled. The multifunction display shows
the RACE START canceled message.
XTake your foot off the brake, but keep the
accelerator pedal depressed.
The vehicle pulls away at maximum
acceleration.
The multifunction display shows the RACE
START active message.
RACE START is deactivated when a speed of
approximately 30 mph (Canada: 50 km/h) is
reached. Drive program S+ is activated.
SPORT handling mode remains activated.
RACE START is deactivated immediately if
you release the accelerator pedal during
RACE START or if any of the activation
conditions are no longer fulfilled. The
multifunction display shows the RACE START
not possible See Operator's Manual
message.
i If RACE START is used repeatedly within
a short period of time, it is only available
again after the vehicle has been driven a
certain distance.
AIRMATIC
Vehicle level
Important safety notes
Your vehicle regulates its height
automatically. All-round self-leveling ensures
the best possible suspension and constant
ground clearance, even with a laden vehicle.
When you drive fast, the vehicle is lowered
automatically to improve driving safety and to
reduce fuel consumption.
The following vehicle levels are possible:
R normal
R raised: the vehicle is raised by about 0.80 in
(20 mm) when compared with the normal
level
R lowered: the vehicle is lowered by about
0.40 in (10 mm) when compared with the
normal level
The "Normal" and "Raised" vehicle levels can
be set manually.
The "Lowered” vehicle level is set
automatically:
R at speeds above 70 mph (113 km/h)
R if you have selected "Sports tuning"
( Y page 190)
Setting the vehicle level
Select the "Normal" setting for normal road
surfaces and "Raised" for driving with snow
chains or on particularly poor road surfaces.
Your selection remains stored even if you
remove the SmartKey from the ignition lock.GWARNING
To help avoid personal injury, keep hands and
feet away from wheel housing area, and stay
away from under the vehicle when lowering
the vehicle chassis.
Setting raised level
XStart the engine.Driving systems189Driving and parkingZ