2012 MERCEDES-BENZ C-CLASS SALOON Owners Manual

&
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect devices tothe diagnostics
connection of theve hicle, the function of
ve hicle sy stems and operating saf ety may be
impaired. #
For saf etyre asons, werecommend that
yo u on lyuse and connect products
appr ovedby yo ur Mercedes-Benz
service centre. &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Alw aysfit th efloor mats securely and
as prescribed in order toensure that th
ere is alw ays suf ficient room forthe
pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting and using ano
ther device with the
diagnostics connection can ha vethefo llowing
ef fects:
R malfunctions in theve hicle sy stem
R permanent damage tovehicle components
Please referto thewa rranty term s and condi‐
tions forth is matter. 30
General no tes
Internal use only

Moreo
ver,connecting equipment tothe diagnos‐
tics connection can lead toemissions monitor‐
ing information being reset, forex ample. This
may lead totheve hicle failing tomeet the
re qu irements of the next emissions inspection
during the main inspection. Qualified specialist
workshop
* NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. A
qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications to
cor rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work R
repair work
R modifications as well as ins tallations and
con versions
R workon electronic components
R vehicles with 48 V on-board electrical
sy stem (EQ boost tech nology): workon
high voltage components of the 48 V on-
board electrical sy stem
Mercedes‑Benz recommends a Mercedes‑Benz
service centre. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehi‐
cle checks if Mercedes-Benz has your registra‐
tion data. It is possible
that your vehicle has not yet been
re gis tere d in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an
authorised specialist dealer.
R ifyo ur vehicle has not yet been examined at
a Mercedes-Benz service centre.
It is advisable toregis teryo ur vehicle with a
Mercedes-Benz service centre.
Inform Mercedes-Benz as soon as possible
about any change in address or vehicle owner‐
ship. You can do this at a Mercedes-Benz service
centre, forex ample. Cor
rect use of theve hicle
If yo ure mo veany warning sticke rs,yo u or others
could failto recognise cer tain dangers. Lea ve
wa rning sticke rs in position.
Obser vethefo llowing information in particular
when driving your vehicle:
R the saf ety no tes in this manual
R tech nical da taforth eve hicle
R traf fic ru les and regulations General no
tes31
Internal use only

R
laws and saf etyst andards per taining to
mo torve hicles Information on
the REA CHregulation
EU and EFTA countries onl y:
The REA CHregulation (Regulation (EC) No.
19 07 /2006, Article 33) stipulates a duty tosup‐
ply information about subs tances of very high
concern (SVHCs).
Mercedes‑Benz AGacts tothe best of its know l‐
edge topreve ntthese SVHCs from being used
and toenable cus tomers tosafely handle these
subs tances. The reare SVHCs known to
Mercedes‑Benz AG, according tosupplier infor‐
mation and internal product information, found
in individual co mponents of this vehicle in quan‐
tities of over 0.1 percent byweight.
Fu rther information can be obtained at thefo l‐
lowing addresses:
R https://reach.daimler.com/de/home/
R https://reach.daimler.com/en/home/ Note
sfo r persons with electronic medical
aids
* NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. Mercedes-Benz
AGcannot, despite carefully
de veloping vehicle sy stems, comple tely rule out
th e interaction of vehicle sy stems with electronic
medical aids such as cardiac pacemakers.
In addition, there are components ins talled in
th eve hicle that, rega rdless of the operating sta‐
tus of theve hicle, can generate magnetic fields
on a par with permanent magnets. These fields
can be found, forex ample, in the area around
th e multimedia and sound sy stem or also in the
area of the seats, depending on theve hicle
equipment.
Fo rth is reason, thefo llowing can occur in isola‐
te d cases, depending on the aids used:
R Medical aids malfunctioning
R Adverse health ef fects Obser
vethe no tes and warnings of the manufac‐
turer of the medical aids; if in doubt, conta ctthe
device manufacturer and/or your doc tor.If th ere
is continuing uncer tainty concerning the possi‐
bility of medical aids malfunctioning, Mercedes-
Benz AGrecommends using only few electrical
ve hicle sy stems and/or maintaining a dis tance
from the components.
Only ha verepairs and maintenance workinthe
area of thefo llowing components car ried out by
a qu alified specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. 32
General no tes
Internal use only

Implied
warranty
* NO
TEDama getotheve hicle arising
from violation of these operating instruc‐
tions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
New‑ or Used- Vehicle Warrant y. #
Follow the instructions in these operat‐
ing instructions on proper operation of
yo ur vehicle as well as on possible vehi‐
cle damage. QR code
forre scue card
QR codes are attached in the fuel filler flap and
on the opposite side on the B-pillar. In theeve nt
of an accident, rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your ve
hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
theve hicle Electronic control units
Electronic control units are
fitted in your vehicle.
Control units process data which, forex ample,
th ey recei vefrom vehicle sensors, generate
th emselves or exch ange between themselves.
Some control units are requ ired forth e safe
operation of your vehicle, some assist you when
driving, such as driver assis tance sy stems, while
ot hers enable comfort or inf otainment functions.
The following pr ovides you with general informa‐
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exact ly which
da ta inyour vehicle are collected, sa ved and
transmitted tothird parties and for what pur‐
pose, can be found in the information directly
re lated tothe functional characteristics in ques‐ tion in
their respective operating instructions.
This information is also available on line and,
depending on theve hicle equipment, digitally.
Pe rsonal data
Every vehicle is identified bya unique vehicle
identification number. Depending on the coun‐
tr y, this vehicle identification number can be
used by,fo rex ample, go vernmental auth orities
to determ ine the identity of theow ner. The reare
ot her possibilities touse data collec ted from the
ve hicle toidentify theow ner or driver, su chas
th e licence plate number.
Therefore, data generated or processed bycon‐
trol units may be attributable toa person or,
under cer tain conditions, become att ributable to
a person. Depending on which vehicle data are
av ailable, it may be possible tomake inferences
about, forex ample, your driving behaviour, your
location, your route or your use pat tern s.
Legal requirements rega rding the disclosure
of data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide gov‐
ernmental entities, upon request and tothe Gene
ral no tes 33
Internal use only

ex
tent requ ired, data stored bythe manufac‐
turer. Forex ample, this may be the case during
th e in vestigation of a criminal of fence.
Go vernmental entities are themselves, in individ‐
ual cases and within the applicable legal frame‐
wo rk, authorised toread out data from theve hi‐
cle. In the case of an accident, information that
can help with an in vestigation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Operational data in theve hicle
This is data rega rding the operation of theve hi‐
cle, which ha vebeen processed bycontrol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral accelera‐
tion, number of wheel revo lutions or thefa s‐
te ned seat belts displ ay
R ambient conditions, such as temp erature,
ra in sensor or dis tance sensor
General ly,th e use of these data is temp orar y;
th ey will not be stored be yond the period of
operation and will only be processed within the
ve hicle itself. Control units of ten contain da tamemories
forve hicle keys,fo rex ample. Their
use permits thete mp orary or permanent docu‐
mentation of tech nical information about the
ve hicle's operating state, component loads,
main tenance requ irements and tech nical events
or faults.
Depending on theve hicle equipment, thefo llow‐
ing data are stored:
R operating status of sy stem components,
such as fill le vels, tyre pressure or battery
st atus
R malfunctions or faults in impor tant sy stem
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag deployment or the inter ven‐
tion of stability control sy stems
R information on events leading tovehicle
damage
In cer tain cases, it may be requiredtostore data
th at wo uld ha veotherwise been used only tem‐
porarily. This may be the case if theve hicle has
de tected a malfunction, forex ample. If
yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the
case of warranty claims and quality assurance
measures.
In general, there ad out is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the
ve hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement.
To that end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmit ted
along with theve hicle identification number to
th e manufacturer. Furthermore, the manufac‐
turer is subject toproduct liability. Forth is rea‐
son the manufacturer also uses operational data
from theve hicle, forex ample, forre calls. These 34
General no tes
Internal use only

data can also be used
toexamine the cus tom‐
er's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individ‐
ual settings in theve hicle and change or reset
th em at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate control settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem R
address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐
ticular, when you use online services in accord‐
ance with the settings that you ha veselected.
Smartphone integ ration (e.g. Android Autoor
Apple CarPlay)
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integrated in
th eve hicle. Images and audio from the smart‐
phone can be output via the multimedia sy stem. Cer
tain information is simultaneously transfer‐
re dto yo ur smartphone. Depending on the type
and integration, this includes position data, the
day/night mode and other general vehicle sta‐
tuses. For more information please consult the
Owner's Manual of theve hicle/inf otainment sys‐
te m.
This integration allows the use of selected
smartphone apps, such as navigation or music
pla yer apps. There is no fur ther interaction
between the smartphone and theve hicle; in par‐
ticular, vehicle data is not directly accessible.
The type of additional data processing is de ter‐
mined bythe pr ovider of the app being used.
Which settings you can make, if an y,depends on
th e specific app and the operating sy stem of
yo ur smartphone. Online services
Wi
reless network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is made possible bythe Gene
ral no tes 35
Internal use only

ve
hicle's own transmitter and recei ver or by a
mobile end device that you ha vebrought into the
ve hicle, forex ample, a smartphone. Online func‐
tions can be used via the wireless network con‐
nection. This includes online services and appli‐
cations/apps pr ovided to yo uby the manufac‐
turer or by other pr oviders.
Manu factu rer's se rvices
Re garding the manufacturer's online services,
th e individual functions are described bythe
manufacturer in a suita ble place,forex ample, in
th e Owner's Manual or on the manufacturer's
we bsite, where there leva nt da taprotection
information is also given. Personal data may be
used forth e pr ovision of online services. Data
are exchanged via a secure connection, such as
th e manufacturer's designated IT sy stems. Any
personal data which are collected, processed
and used, other than forth e pr ovision of serv‐
ices, is done so exclusively on the basis of legal
permission. This is the case, forex ample, for a
legally prescribed emergency call sy stem, a con‐
tractual agreement or when consent has been
given. Yo
u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva‐
te d. This excludes legally prescribed functions
and services, such as an emer gency call sy stem.
Third party services
If yo u use online services from other pr oviders
(third parties), these services are there sponsi‐
bility of the pr ovider in question and subject to
th at pr ovider's data pr otection conditions and
te rm s of use. As a general rule, the manufac‐
turer has no influence on the conte nt
exc hanged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent
and pu rpose of the collection and use of per‐
sonal data. Data pr
otection rights Depending on
your count ryor the equipment
and range of functions of your vehicle as well as
th e services you use and the services on of fer,
yo u are entitled todiffere nt da taprotection
ri ghts. Further information on data pr otection and
your data pr otection rights can either be
fo und on the manufacturer's website or you will
re cei vethis information as part of theva rious
services and service of fers . The reyou will also
fi nd the conta ct information forth e manufac‐
turer and its data pr otection of ficers.
At awo rkshop, forex ample, with the support of
a specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Copyright
Information on licences for free and open-sou rce
software used in your vehicle can be found on
th e data car rier in your vehicle document wallet
and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource 36
General no tes
Internal use only

Re
stra int sy stem Pr
otection pr ovided bythere stra int sy stem The
restra int sy stem includes thefo llowing com‐
ponents:
R Seat belt sy stem
R Airbags
R Child restra int sy stem
R Child seat securing sy stems
The restra int sy stem can help pr eventtheve hi‐
cle occupants from coming into contact with
parts of theve hicle interior in theev ent of an
accident. In theev ent of an accident, the
re stra int sy stem can also reduce thefo rc es to
which theve hicle occupants are subjected.
A seat belt can only pr ovide the best le vel of pro‐
te ction if it is worncor rectl y.Depending on the
de tected accident situation, seat belt tensioners
and/or airbags supplement the pr otection
of fere dby a cor rectly wornseat belt. Seat belt
te nsioners and/or airbags are not depl oyed in
eve ryaccident. In order
forth ere stra int sy stem toprov ide the
intended le vel of pr otection, each vehicle occu‐
pant must obser vethefo llowing information:
R Fasten seat belts cor rectl y.
R Sit in an almost upri ght seat position with
th eir back against the seat backrest.
R Sit with their feet resting on thefloor, if pos‐
sible.
R Alw ays secure persons under 1.50 m tall in
an additional restra int sy stem suitable for
Mercedes-Benz vehicles.
Ho wever,no sy stem available today can com‐
ple tely elimin ate injuries and fata lities in every
accident situation. In particular, the seat belt
and airbag generally do not pr otect against
objects penetrating theve hicle from the outside.
It is also not possible tocompl etely rule out the
ri sk of injury caused bythe airbag deploying. Re
duced restra int sy stem pr otection &
WARNING Risk of injury or death dueto
modifications tothere stra int sy stem
Ve hicle occupants may no longer be pr otec‐
te d as intended if alterations are made tothe
re stra int sy stem. #
Never alter the parts of there stra int
sy stem. #
Neverta mp er with the wiring or any
electronic component parts or their
software. If it is necessary
tomodify theve hicle toaccom‐
modate a person with disabilities, con tact a
qu alified specialist workshop.
Mercedes-Benz recommends that you use driv‐
ing aids which ha vebeen appr ovedfo ryo ur vehi‐
cle byMercedes-Benz. Re
stra int sy stem functionality When
the ignition is switched on, a self-test is
per form ed, during which the6 restra int sys‐ Occupant saf
ety37
Internal use only