2012 MERCEDES-BENZ C-Class COUPE maintenance

Index ....................................................... 4Introduction ......................................... 20At a glance ........................................... 27Safety ................................................... 35Opening/closing ................................. 67Seats, steering wheel and mirrors ....87Lights and windshield wipers ............99Climate control ................................. 113Driving and parking ..........................123On-board computer and displays ....181Stowing and features .......................241Maintenance and care ......................263Breakdown assistance .....................277Wheels and tires ............................... 293Technical data ................................... 323
Contents3

Automatic transmissionAutomatic drive program ...............134
Changing gear ............................... 132
Display message ............................ 224
Driving tips .................................... 132
Emergency running mode ..............137
Kickdown ....................................... 132
Manual drive program ....................135
Problem (malfunction) ...................137
Program selector button ................132
Pulling away ................................... 127
Releasing the parking lock
manually ........................................ 137
Selector lever ................................ 130
Shift ranges ................................... 134
Starting the engine ........................127
Steering wheel paddle shifters ......133
Transmission position display ........131
Transmission positions ..................131
Automatic transmission
emergency mode ............................... 137
B
Back support see Lumbar support
Backup lamp
Changing bulbs .............................. 110
Display message ............................ 212
Bag hook ............................................ 245
BAS (Brake Assist System) ................. 57
Basic settings see Settings
BAS PLUS (Brake Assist System
PLUS) .................................................... 58
Battery (SmartKey) Checking .......................................... 72
Important safety notes ....................72
Replacing ......................................... 72
Battery (vehicle)
Charging ........................................ 286
Display message ............................ 215
Important safety notes ..................284
Jump starting ................................. 287
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating .................193
Notes/function .............................. 170
see Active Blind Spot Assist
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 205
Notes ............................................. 331
Brake fluid level ................................ 268
Brake lamps Changing bulbs .............................. 110
Display message ............................ 211
Brakes
ABS .................................................. 57
BAS .................................................. 57
BAS PLUS ........................................ 58
Brake fluid (notes) .........................331
Display message ............................ 202
Driving tips .................................... 143
High-performance brake system ....145
Important safety notes ..................143
Maintenance .................................. 144
Parking brake ................................ 141
Warning lamp ................................. 229
Breakdown
see Flat tire
see Towing away/tow-starting
Bulbs
see Changing bulbs
C
California Important notice for retail
customers and lessees ....................21
Calling up a malfunction
see Display messages
Capacities
see Technical data
Car
see Vehicle
Care
Carpets .......................................... 275
Car wash ........................................ 270
Display ........................................... 274
Exterior lights ................................ 273
Gear or selector lever ....................274
Index5

Lumbar supportAdjusting the 4-way lumbar
support ............................................ 91
M
M+S tires ............................................ 296
Maintenance see ASSYST PLUS service interval
display
Malfunction message
see Display messages
Malfunctions relevant to safety
Reporting ......................................... 24
Matte finish (cleaning
instructions) ...................................... 272
mbrace Call priority .................................... 254
Display message ............................ 206
Downloading destinations
(COMAND) ..................................... 255
Emergency call .............................. 252
Important safety notes ..................250
Locating a stolen vehicle ...............256
MB info call button ........................254
Remote vehicle locking ..................256
Roadside Assistance button ..........253
Search & Send ............................... 255
Self-test ......................................... 251
System .......................................... 251
Vehicle remote unlocking ..............255
Mechanical key
Function/notes ................................ 71
Locking vehicle ................................ 77
Unlocking the driver's door ..............77
Memory card (audio) ......................... 190
Memory function ................................. 97
Message memory (on-board
computer) .......................................... 201
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror
Mobile phone
Menu (on-board computer) ............190
Modifying the programming
(SmartKey) ........................................... 71
MOExtended run-flat system ........... 283
MP3 Operation ....................................... 190
see separate operating instructions
Multifunction display
Function/notes ............................. 184
Permanent display .........................194
Multifunction steering wheel
Operating the on-board computer . 183
Overview .......................................... 31
Multifunction steering wheel (4
buttons) see 4-button multifunction
steering wheel
N
Navigation Menu (on-board computer) ............188
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 47
Resetting after being triggered ........47
Notes on breaking-in a new
vehicle ................................................ 124
O
Occupant Classification System
(OCS) Faults ............................................... 46
Operation ......................................... 42
System self-test ............................... 45
Occupant safety
Children in the vehicle .....................52
System overview .............................. 36
Octane number (fuel) ........................ 329
Odometer ........................................... 187
see Trip odometer
Oil
see Engine oil
On-board computer
AMG menu ..................................... 198
Assistance menu ........................... 192
Audio menu ................................... 189
Convenience submenu ..................197
12Index

Transmissionsee Automatic transmission
Transporting the vehicle .................. 290
Trim pieces (cleaning instructions) . 274
Trip computer (on-board
computer) .......................................... 187
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 187
Resetting (on-board computer) ......188
Trunk
Emergency release ..........................80
Important safety guidelines .............78
Locking separately ...........................80
Opening (automatically from
inside) .............................................. 79
Opening (automatically from
outside) ............................................ 79
Trunk lid
Display message ............................ 224
Opening/closing .............................. 78
Turn signals
Display message ............................ 210
Switching on/off ........................... 103
Type identification plate
see Vehicle identification plate
U
Unlocking Emergency unlocking .......................77
From inside the vehicle (central
unlocking button) ............................. 76
V
Vanity mirror (in sun visor) .............. 247
Vehicle Correct use ...................................... 23
Data acquisition ............................... 24
Display message ............................ 224
Equipment ....................................... 20
Individual settings ..........................194
Limited Warranty ............................. 24
Loading .......................................... 306
Locking (in an emergency) ...............77
Locking (SmartKey) .......................... 69
Lowering ........................................ 283
Maintenance .................................... 21
Parking for a long period ................ 141
Pulling away ................................... 127
Raising ........................................... 281
Reporting problems .........................23
Towing away .................................. 288
Transporting .................................. 290
Unlocking (in an emergency) ...........77
Unlocking (SmartKey) ......................69
Vehicle data ................................... 332
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 332
see Technical data
Vehicle dimensions ........................... 332
Vehicle emergency locking ................ 77
Vehicle identification number see VIN
Vehicle identification plate .............. 325
Vehicle tool kit .................................. 278
Video (DVD) ........................................ 190
VIN ...................................................... 325
W
Warning and indicator lamps ABS ................................................ 230
Brakes ........................................... 229
Check Engine ................................. 234
Coolant .......................................... 235
Cruise control ................................ 147
Distance warning ........................... 237
DISTRONIC PLUS ........................... 237
ESP ®
.............................................. 231
ESP ®
OFF ....................................... 232
Fuel tank ........................................ 234
LIM (DISTRONIC PLUS) ..................151
Overview .......................................... 30
PASSENGER AIR BAG OFF
indicator lamp .................................. 42
Reserve fuel ................................... 234
Seat belt ........................................ 227
SPORT handling mode ...................232
SRS ................................................ 233
Tire pressure monitor ....................238
Warranty ............................................ 325
18Index

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories which have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles, even if they have been
independently or officially approved. The use
of non-approved parts could affect your
vehicle's operating safety. Mercedes-Benz
therefore recommends that you use genuine
Mercedes-Benz parts, conversion parts and
accessories that have been approved for the
type of vehicle. Genuine Mercedes-Benz
parts, approved conversion parts and
accessories are available from any authorized
Mercedes-Benz Center. Here, you will receive
advice about permissible technical
modifications, and the parts will be
professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
20Introduction

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
Change of address or change of
ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
Introduction21

If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (in Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Safety notes
GWARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
22Introduction

On-board diagnostics interfaceGWARNING
If you connect equipment to the on-board
diagnostics interface, it can affect the
operation of the vehicle systems. This can
impair the operating safety of your vehicle
while driving. There is a risk of accident.
Do not connect any equipment to the on-
board diagnostics interface.
GWARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
interface can obstruct the area around the
pedals. The equipment or the cables could get
between the pedals in the event of sudden
braking or acceleration. You may then no
longer be able to brake, operate the clutch or
accelerate as intended. There is a risk of
accident.
Do not attach any equipment or cables in the
driver footwell.
Connecting equipment to the on-board
diagnostics interface can lead to emissions
monitoring information being reset. This may
lead to the vehicle failing to meet the
requirements at the next special emissions
test or main inspection.
If the engine is switched off and equipment
on the on-board diagnostic interface is used,
the starter battery may discharge.
The on-board diagnostics interface is only
intended for the connection of diagnostic
equipment at a qualified specialist workshop.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
Introduction23Z