2012 MERCEDES-BENZ C-Class COUPE emergency towing

Automatic transmissionAutomatic drive program ...............134
Changing gear ............................... 132
Display message ............................ 224
Driving tips .................................... 132
Emergency running mode ..............137
Kickdown ....................................... 132
Manual drive program ....................135
Problem (malfunction) ...................137
Program selector button ................132
Pulling away ................................... 127
Releasing the parking lock
manually ........................................ 137
Selector lever ................................ 130
Shift ranges ................................... 134
Starting the engine ........................127
Steering wheel paddle shifters ......133
Transmission position display ........131
Transmission positions ..................131
Automatic transmission
emergency mode ............................... 137
B
Back support see Lumbar support
Backup lamp
Changing bulbs .............................. 110
Display message ............................ 212
Bag hook ............................................ 245
BAS (Brake Assist System) ................. 57
Basic settings see Settings
BAS PLUS (Brake Assist System
PLUS) .................................................... 58
Battery (SmartKey) Checking .......................................... 72
Important safety notes ....................72
Replacing ......................................... 72
Battery (vehicle)
Charging ........................................ 286
Display message ............................ 215
Important safety notes ..................284
Jump starting ................................. 287
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating .................193
Notes/function .............................. 170
see Active Blind Spot Assist
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 205
Notes ............................................. 331
Brake fluid level ................................ 268
Brake lamps Changing bulbs .............................. 110
Display message ............................ 211
Brakes
ABS .................................................. 57
BAS .................................................. 57
BAS PLUS ........................................ 58
Brake fluid (notes) .........................331
Display message ............................ 202
Driving tips .................................... 143
High-performance brake system ....145
Important safety notes ..................143
Maintenance .................................. 144
Parking brake ................................ 141
Warning lamp ................................. 229
Breakdown
see Flat tire
see Towing away/tow-starting
Bulbs
see Changing bulbs
C
California Important notice for retail
customers and lessees ....................21
Calling up a malfunction
see Display messages
Capacities
see Technical data
Car
see Vehicle
Care
Carpets .......................................... 275
Car wash ........................................ 270
Display ........................................... 274
Exterior lights ................................ 273
Gear or selector lever ....................274
Index5

Tire pressureCalling up (on-board computer) .....303
Checking manually ........................301
Display message ............................ 221
Maximum ....................................... 300
Notes ............................................. 299
Pressure loss warning ....................301
Recommended ............................... 297
Tire pressure monitoring system
Function/notes ............................. 303
Restarting ...................................... 305
Warning lamp ................................. 238
Tires
Aspect ratio (definition) .................317
Average weight of the vehicle
occupants (definition) ....................315
Bar (definition) ............................... 315
Characteristics .............................. 315
Checking ........................................ 295
Definition of terms .........................315
Direction of rotation ......................318
Display message ............................ 221
Distribution of the vehicle
occupants (definition) ....................318
DOT, Tire Identification Number
(TIN) ............................................... 314
DOT (Department of
Transportation) (definition) ............315
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 316
GVW (Gross Vehicle Weight)
(definition) ..................................... 316
GVWR (Gross Vehicle Weight
Rating) (definition) .........................316
Important safety notes ..................294
Increased vehicle weight due to
optional equipment (definition) ......316
Kilopascal (kPa) (definition) ...........316
Labeling (overview) ........................311
Load bearing index (definition) ......317
Load index ..................................... 314
Load index (definition) ...................316
Maximum loaded vehicle weight
(definition) ..................................... 316
Maximum load on a tire
(definition) ..................................... 317
Maximum permissible tire
pressure (definition) ....................... 317Maximum tire load .........................309
Maximum tire load (definition) .......316
Optional equipment weight
(definition) ..................................... 317
PSI (pounds per square inch)
(definition) ..................................... 317
Replacing ....................................... 318
Service life ..................................... 295
Sidewall (definition) .......................317
Speed rating (definition) ................316
Storing ........................................... 319
Structure and characteristics
(definition) ..................................... 315
Temperature .................................. 311
TIN (Tire Identification Number)
(definition) ..................................... 317
Tire bead (definition) ......................317
Tire pressure (definition) ................317
Tire pressures (recommended) ......315
Tire size (data) ............................... 319
Tire size designation, load-bearing
capacity, speed rating .................... 312
Tire tread ....................................... 295
Tire tread (definition) .....................317
Total load limit (definition) .............318
Traction ......................................... 310
Traction (definition) .......................317
Tread wear ..................................... 310
Uniform Tire Quality Grading
Standards ...................................... 310
Uniform Tire Quality Grading
Standards (definition) ....................315
Unladen weight (definition) ............316
Wear indicator (definition) .............318
Wheel rim (definition) ....................316
see Flat tire
Top Tether ............................................ 55
Towing Important safety guidelines ...........288
Installing the towing eye ................289
Removing the towing eye ...............290
With the rear axle raised ................290
Towing away
With both axles on the ground .......290
Tow-starting
Emergency engine starting ............291
Important safety notes ..................288Index17

Transmissionsee Automatic transmission
Transporting the vehicle .................. 290
Trim pieces (cleaning instructions) . 274
Trip computer (on-board
computer) .......................................... 187
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 187
Resetting (on-board computer) ......188
Trunk
Emergency release ..........................80
Important safety guidelines .............78
Locking separately ...........................80
Opening (automatically from
inside) .............................................. 79
Opening (automatically from
outside) ............................................ 79
Trunk lid
Display message ............................ 224
Opening/closing .............................. 78
Turn signals
Display message ............................ 210
Switching on/off ........................... 103
Type identification plate
see Vehicle identification plate
U
Unlocking Emergency unlocking .......................77
From inside the vehicle (central
unlocking button) ............................. 76
V
Vanity mirror (in sun visor) .............. 247
Vehicle Correct use ...................................... 23
Data acquisition ............................... 24
Display message ............................ 224
Equipment ....................................... 20
Individual settings ..........................194
Limited Warranty ............................. 24
Loading .......................................... 306
Locking (in an emergency) ...............77
Locking (SmartKey) .......................... 69
Lowering ........................................ 283
Maintenance .................................... 21
Parking for a long period ................ 141
Pulling away ................................... 127
Raising ........................................... 281
Reporting problems .........................23
Towing away .................................. 288
Transporting .................................. 290
Unlocking (in an emergency) ...........77
Unlocking (SmartKey) ......................69
Vehicle data ................................... 332
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 332
see Technical data
Vehicle dimensions ........................... 332
Vehicle emergency locking ................ 77
Vehicle identification number see VIN
Vehicle identification plate .............. 325
Vehicle tool kit .................................. 278
Video (DVD) ........................................ 190
VIN ...................................................... 325
W
Warning and indicator lamps ABS ................................................ 230
Brakes ........................................... 229
Check Engine ................................. 234
Coolant .......................................... 235
Cruise control ................................ 147
Distance warning ........................... 237
DISTRONIC PLUS ........................... 237
ESP ®
.............................................. 231
ESP ®
OFF ....................................... 232
Fuel tank ........................................ 234
LIM (DISTRONIC PLUS) ..................151
Overview .......................................... 30
PASSENGER AIR BAG OFF
indicator lamp .................................. 42
Reserve fuel ................................... 234
Seat belt ........................................ 227
SPORT handling mode ...................232
SRS ................................................ 233
Tire pressure monitor ....................238
Warranty ............................................ 325
18Index

even if the SmartKey is removed from the
ignition lock or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.GWARNING
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
Make sure any children traveling with you do
not injure themselves or start a fire with the
hot cigarette lighter.
XTurn the SmartKey to position 2 in the
ignition lock.XTo open: slide cover : forwards until it
engages.XPress in cigarette lighter ;.
Cigarette lighter ; will pop out
automatically when the heating element is
red-hot.XTo close: press cover : briefly at the
front.
The cover moves back.12 V sockets
Points to observe before use
The sockets can be used for accessories, e.g.
lamps or mobile phone chargers with a
maximum current draw of 180 W (15 A).
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
XTurn the SmartKey to position 1 in the
ignition lock.
i An emergency cut-out ensures that the
on-board voltage does not drop too low. If
the on-board voltage is too low, the power
to the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
Socket in the rear-compartment center
console
XPull cover ; out by its top edge.XLift up the cover of socket :.
115 V socket
GWARNING
The 115V AC socket operates at high voltage.
Use the 115V AC socket in the vehicle with
the same caution and prudence that you
exercise when using power outlets at home.
Keep any fluids away from the 115V AC
socket. Do not clean the socket with fluids or
tapered objects. Keep the 115V AC socket
Features249Stowing and featuresZ

If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by post. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 13
.
The mbrace system is available if:
R it has been activated and is operational.
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center.
R a service subscription is available.
R the starter battery is sufficiently charged.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the Customer Center.
The mbrace system
The mbrace system provides different
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
To adjust the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the volume controller of the audio
system.You can find further information and a
description of all available features under
"Owners Online" at http://
www.mbusa.com 14
.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in the SOS button does
not light up during the system self-
diagnosis.
R the indicator lamp in the F Roadside
Assistance button does not light up during
the system self-diagnosis.
R The indicator lamp in the ï information
button does not light up during self-
diagnosis of the system.
R the indicator lamp in the SOS button,
F Roadside Assistance button or ï
information button continues to be lit red
after the system self-diagnosis.
R The Tele Aid Inoperative or Tele Aid
Not Activated message appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center under
1-800-FOR-MERCedes(1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
13 USA only.
14 USA only.Features251Stowing and featuresZ

Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.252FeaturesStowing and features

XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance button
XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button : is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.Features253Stowing and featuresZ

MB Info call buttonXPress and hold MB Info call button : for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being established. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 15
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on the audio system or on
COMAND.
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, we
15 USA only.254FeaturesStowing and features