2012 MAZDA MODEL 3 4-DOOR Owners Manual

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To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.
CAUTION
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Piano black panelí
The following parts are fitted with panels
that have been treated with a special
coating that resists scratching.
· Shift lever panel
When the panel needs to be cleaned, use a
soft cloth to wipe off dirt from the surface.
NOTE
Scratches or nicks on the panels resulting from
the use of a hard brush or cloth may not be
repairable.
Multi information display edge panelí,
Panel beside the multi information
displayí
Multi information display edge panel and
panel beside the multi information display
are fitted with panels that have been
treated with a special coating that resists
scratching.
When the panel needs to be cleaned, use a
soft cloth to wipe off dirt from the surface.
NOTE
Scratches or nicks on the panels resulting from
the use of a hard brush or cloth may not be
repairable.
qCleaning the Lap/Shoulder Belt
Webbing
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don't bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
WARNING
Have an Authorized Mazda Dealer
replace damaged seat belts
immediately:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection.
qCleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them
with glass cleaner. Follow the directions
on the container.
CAUTION
Ø Do not scrape or scratch the inside
of the window glass. It could
damage the thermal filaments
and the antenna lines.
Ø When washing the inside of the
window glass, use a soft cloth
dampened in lukewarm water,
gently wiping the thermal
filaments and the antenna lines.
Use of glass cleaning products
could damage the thermal
filaments and the antenna lines.
Maintenance and Care
Appearance Care
8-71íSome models.
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qCleaning the Floor Mats
Rubber floor mats should be cleaned with
mild soap and water only.
WARNING
Do not use rubber cleaners, such as tire
cleaner or tire shine, when cleaning
rubber floor mats:
Cleaning the rubber floor mats with
rubber cleaning products makes the
floor mats slippery.
This may cause an accident when
depressing the accelerator, brake, or
clutch (Manual transaxle) pedal or
when getting in or out of the vehicle.
After removing the floor mats for
cleaning, always reinstall them
securely.Refer to Floor Mat on page 4-8.
8-72
Maintenance and Care
Appearance Care
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9Customer Information
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2 Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-7
Customer Assistance (Puerto Rico) ... 9-10
Customer Assistance (Mexico) ......... 9-11
Mazda Importer/Distributors ............... 9-13 Importer/Distributor .......................... 9-13
Distributor in Each Area ................... 9-13
Warranty ................................................ 9-15 Warranties for Your Mazda ............... 9-15
Outside the United States .................. 9-16
Outside Canada ................................. 9-17
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-18
Add-On Non-Genuine Parts and
Accessories ....................................... 9-19
Cell Phones ............................................. 9-20 Cell Phones Warning ......................... 9-20
Event Data Recorder ............................. 9-21 Event Data Recorder ......................... 9-21
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-22 Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-22 Tire Information (U.S.A.) ..................... 9-24
Tire Labeling ..................................... 9-24
Location of the Tire Label
(Placard) ............................................ 9-30
Tire Maintenance .............................. 9-33
Vehicle Loading ................................ 9-36
Steps for Determining the Correct Load
Limit: ................................................ 9-42
Reporting Safety Defects ....................... 9-43 Reporting Safety Defects (U.S.A.) .... 9-43
Reporting Safety Defects (Canada) ... 9-44
Service Publications .............................. 9-45 Service Publications .......................... 9-45
9-1
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us ”located on the “Inside Mazda ”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
9-2
Customer Information
Customer Assistance
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By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located onthe upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
q STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state “Lemon Law ”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the “Lemon
Law ”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law ”, you are not required to first use BBB AUTO
LINE.
Customer Information
Customer Assistance
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The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
qCalifornia Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
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Customer Information
Customer Assistance
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6. You are required to use BBB AUTO LINE before asserting in court any rights orremedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
lThe same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven ANDthe
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
lThe same nonconformity has been subject to repair 4 or more times by Mazda or its
agents ANDthe buyer has notified Mazda of the need for the repair of the
nonconformity; OR
lThe vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may notbe sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
Customer Information
Customer Assistance
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10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject thedecision, you will be free to pursue further legal action. The arbitrator's decision and
any findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
9-6
Customer Information
Customer Assistance
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