ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
238
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
running out of fuel .........254, 296
Emission control system ..........300
Engine ........................................314
cleaning ...................................270
coolant .....................................285
fail-safe cooling .......................289
idle speed control ...................283
lubrication specifications .......311
refill capacities ........................311
service points ..........................278
starting after a collision .........240
Engine block heater .................206
Engine oil ..................................280
checking and adding ..............280
dipstick ....................................280
filter, specifications ........282, 310
recommendations ...................282
refill capacities ........................311
specifications ..........................311
Event data recording ....................7
Exhaust fumes ..........................206
F
Fail safe cooling ........................289
Fleet MyKey programming ........91
Floor mats .............................88–89
Fluid capacities .........................311
Fog lamps ....................................54
Four-Wheel Drive vehicles
driving off road .......................231
Fuel ............................................291
calculating fuel
economy ............................21, 297
cap ...........................................293
capacity ...................................311
choosing the right fuel ...........294
detergent in fuel .....................295filler funnel .............................296
filling your vehicle
with fuel ..................291, 293, 297
filter, specifications ........291, 310
fuel pump shut-off switch .....240
improving fuel economy ........297
octane rating ...................295, 314
quality ......................................295
running out of fuel .........254, 296
safety information relating
to automotive fuels ................291
Fuel pump shut-off switch .......240
Fuses ..................................240–241
G
Garage door opener ....................82
Gas cap (see Fuel cap) ............293
Gas mileage
(see Fuel economy) .................297
Gauges .........................................17
H
Hazard flashers .........................239
Headlamps ...................................52
aiming ..................................55–56
autolamp system .......................53
bulb specifications ....................59
daytime running lights .............55
flash to pass ..............................54
high beam .................................54
replacing bulbs .........................60
turning on and off ....................52
Heating
heating and air conditioning
system .................................43, 46
Hood ..........................................277
I
Ignition ...............................203, 314
Index
344
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
