ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
238
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
The fuel pump shut-off switch is
located in the front passenger
footwell area in the right upper
corner.
To reset the switch:
1. Turn the ignition to the off
position.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pressing in on the reset
button.
4. Turn the ignition to the on
position.
5. Wait a few seconds and return
the key to off position.
6. Make another check for leaks.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
15
Roadside Emergencies
240
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Driver smart window motor
2 15A Brake on/off switch, Center
high-mounted stop lamp
3 15A Not used (spare)
4 30A Passenger front smart window
motor
5 10A Keypad illumination, Brake shift
interlock
6 20A Turn signal lamps
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Courtesy lights/Illuminated scuff
plate
Roadside Emergencies
242
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
Maintenance and Specifications
276
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
4. Driving through deep water—the electrical system may be wet.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel, properly closing the fuel fill inlet or letting the
electrical system dry out. After three driving cycles without these or any
other temporary malfunctions present, the service engine soon
indicator should stay off the next time the engine is started. A driving
cycle consists of a cold engine startup followed by mixed city/highway
driving. No additional vehicle service is required.
If the service engine soon
indicator remains on, have your vehicle
serviced at the first available opportunity. Although some malfunctions
detected by the OBD-II may not have symptoms that are apparent,
continued driving with the service engine soon
indicator on can
result in increased emissions, lower fuel economy, reduced engine and
transmission smoothness, and lead to more costly repairs.
Readiness for Inspection/Maintenance (I/M) testing
Some state/provincial and local governments may have
Inspection/Maintenance (I/M) programs to inspect the emission control
equipment on your vehicle. Failure to pass this inspection could prevent
you from getting a vehicle registration. Your vehicle may not pass the I/M
test if the service engine soon
indicator is on or not working
properly (bulb is burned out), or if the OBD-II system has determined
that some of the emission control systems have not been properly
checked. In this case, the vehicle is considered not ready for I/M testing.
If the service engine soon
indicator is on or the bulb does not
work, the vehicle may need to be serviced. Refer toOn-board
diagnostics (OBD-II)in this chapter.
If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If the service engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if the service engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
Maintenance and Specifications
302
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
running out of fuel .........254, 296
Emission control system ..........300
Engine ........................................314
cleaning ...................................270
coolant .....................................285
fail-safe cooling .......................289
idle speed control ...................283
lubrication specifications .......311
refill capacities ........................311
service points ..........................278
starting after a collision .........240
Engine block heater .................206
Engine oil ..................................280
checking and adding ..............280
dipstick ....................................280
filter, specifications ........282, 310
recommendations ...................282
refill capacities ........................311
specifications ..........................311
Event data recording ....................7
Exhaust fumes ..........................206
F
Fail safe cooling ........................289
Fleet MyKey programming ........91
Floor mats .............................88–89
Fluid capacities .........................311
Fog lamps ....................................54
Four-Wheel Drive vehicles
driving off road .......................231
Fuel ............................................291
calculating fuel
economy ............................21, 297
cap ...........................................293
capacity ...................................311
choosing the right fuel ...........294
detergent in fuel .....................295filler funnel .............................296
filling your vehicle
with fuel ..................291, 293, 297
filter, specifications ........291, 310
fuel pump shut-off switch .....240
improving fuel economy ........297
octane rating ...................295, 314
quality ......................................295
running out of fuel .........254, 296
safety information relating
to automotive fuels ................291
Fuel pump shut-off switch .......240
Fuses ..................................240–241
G
Garage door opener ....................82
Gas cap (see Fuel cap) ............293
Gas mileage
(see Fuel economy) .................297
Gauges .........................................17
H
Hazard flashers .........................239
Headlamps ...................................52
aiming ..................................55–56
autolamp system .......................53
bulb specifications ....................59
daytime running lights .............55
flash to pass ..............................54
high beam .................................54
replacing bulbs .........................60
turning on and off ....................52
Heating
heating and air conditioning
system .................................43, 46
Hood ..........................................277
I
Ignition ...............................203, 314
Index
344
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Illuminated visor mirror .............69
Infant seats
(see Safety seats) .....................163
Inspection/maintenance (I/M)
testing ........................................302
Instrument panel
cleaning ...................................272
cluster ........................................12
lighting up panel and
interior .......................................55
J
Jack ............................................247
positioning ...............................247
storage .....................................247
Jump-starting your vehicle ......255
K
Keyless entry system
autolock .....................................96
keypad .....................................107
locking and unlocking doors ..108
programming entry code .......107
Keys .....................................90, 111
positions of the ignition .........203
L
Lamps
autolamp system .......................53
bulb replacement
specifications chart ..................59
daytime running light ...............55
fog lamps ...................................54
headlamps .................................52
headlamps, flash to pass ..........54
instrument panel, dimming .....55
interior lamps .....................57, 60
replacing bulbs .........................60LATCH anchors .........................167
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........209
Load limits .................................195
Locks
autolock .....................................96
childproof ................................100
doors ..........................................96
Lubricant specifications ...........311
Lug nuts ....................................253
Lumbar support, seats .............119
M
Message center .....................18–19
english/metric button ...............23
system check button ................23
warning messages .....................23
Mirrors ...................................75–76
automatic dimming rearview
mirror ........................................75
heated ..................................46, 76
programmable memory ..........104
side view mirrors (power) .......76
Moon roof ....................................80
Motorcraftparts ..............275, 310
MyKey ..........................................91
N
Navigation system .......................42
O
Octane rating ............................295
Oil (see Engine oil) ..................280
P
Parental MyKey programming ...91
Index
345
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Parking brake ............................210
Parts
(see Motorcraftparts) ...........310
Passenger Occupant
Classification Sensor .................130
Power distribution box
(see Fuses) ...............................244
Power door locks ........................96
Power mirrors .............................76
Power point .................................72
Power steering ..........................215
fluid, checking and adding ....303
fluid, refill capacity ................311
fluid, specifications .................311
Power Windows ...........................73
Power windows
opening using remote entry
system ...............................74, 103
R
Radio ............................................27
6-CD in dash .............................27
Rear-view camera system .........222
Recommendations for
attaching safety restraints for
children ......................................160
Relays ........................................240
Remote entry system .......102–103
illuminated entry ....................106
locking/unlocking doors .........103
opening the trunk ...................104
opening the windows .......74, 103
panic alarm .............................103
replacement/additional
transmitters .............................105
replacing the batteries ...........105
Reverse sensing system ...........220Roadside assistance ..................238
S
Safety belts (see Safety
restraints) ..................132–134, 136
Safety defects, reporting ..........268
Safety restraints ........132–134, 136
Belt-Minder...........................138
extension assembly ................137
for adults .........................133–134
for children .............................158
Occupant Classification
Sensor ......................................130
warning light and chime ........137
Safety restraints - LATCH
anchors ......................................167
Safety seats for children ..........163
Safety Compliance
Certification Label ....................315
Satellite Radio .............................27
Satellite Radio Information ........39
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............329
Seats ..........................................115
child safety seats ....................163
climate control ..................46, 122
easy access/easyout feature ..123
front seats ...............................120
memory seat ...................104, 119
SecuriCode keyless entry
system ........................................107
SecuriLock passive anti-theft
system ........................................109
Servicing your vehicle ..............276
Setting the clock .........................28
Side air curtain .........................154
Index
346
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)