2012 LINCOLN MKZ HYBRID fuel reserve

Customer Assistance 271
Reporting safety defects (U.S. only) 279
Reporting safety defects (Canada only) 279
Cleaning 280
Maintenance and Specifications 287
Engine compartment 289
Engine oil 291
Battery 293
Engine Coolant and Motor/Electronics Coolant 296
Fuel information 301
Air filter(s) 313
Part numbers 315
Maintenance product specifications and capacities 316
Engine data 318
Accessories 321
Ford Extended Service Plan 323
Scheduled Maintenance 327
Normal scheduled maintenance and log 333
Index 344
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Copyright © 2011 Ford Motor Company
Table of Contents
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You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
Customer Assistance
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ESSENTIALS OF GOOD FUEL ECONOMY
Measuring techniques
Your best source of information about actual fuel economy is you, the
driver. You must gather information as accurately and consistently as
possible. Fuel expense, frequency of fill-ups or fuel gauge readings are
NOT accurate as a measure of fuel economy. We do not recommend taking
fuel economy measurements during the first 1,000 miles (1,600 km) of
driving (engine break-in period). You will get a more accurate
measurement after 2,000 miles–3,000 miles (3,000 km–5,000 km).
Filling the tank
When the fuel gauge indicates empty, there is still a small reserve of fuel
in the fuel system. When refueling your vehicle after the fuel gauge
indicates empty, you might not be able to refuel the full amount of the
advertised capacity of the fuel tank due to the empty reserve still
present in the tank. The amount of usable fuel in the empty reserve
varies and should not be relied upon to increase driving range.
For consistent results when filling the fuel tank:
•Turn the engine/ignition switch to the off position prior to refueling;
an error in the reading will result if the engine is left running.
•Allow no more than two automatic click-offs when filling.
•Always use fuel with the recommended octane rating.
•Use a known quality gasoline, preferably a national brand.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
Maintenance and Specifications
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USA(fus)