Genuine Ford parts and service
When planning your maintenance services, consider your dealership for
all your vehicle’s needs.
There are a lot of reasons why visiting your dealership for all your
service needs is a great way to help keep your vehicle running great.
Convenience
Many dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?
Factory-trained technicians
Service technicians participate in extensive factory-sponsored
certification training to help them become experts on the operation of
your vehicle. Ask your dealership about the training and certification
their technicians have received.
Genuine Ford and Motorcraftreplacement parts
Dealerships stock Ford and Motorcraftbranded replacement parts.
These parts meet or exceed Ford Motor Company’s specifications, and
we stand behind them. Parts installed at your dealership carry a
nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited
warranty. Your dealer can give you details.
Value shopping for your vehicle’s maintenance needs
Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your dealers
can offer.
Owner checks and services
Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in this owner’s
guide.
Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or fluids used.
Scheduled Maintenance
329
2012 MKZ Hybrid(hkz)
Owners Guide, 1st Printing
USA(fus)
EXCEPTIONS
There are several exceptions to the Normal Schedule. They are listed below:
Normal vehicle axle maintenance:Rear axles and power take-off
(PTO) units with synthetic fluid and light-duty trucks equipped with
Ford-design axles are lubricated for life; do not check or change fluid
unless a leak is suspected, service is required or the assembly has been
submerged in water. During long periods of trailer towing with outside
temperatures above 70°F (21°C) and at wide-open throttle for long
periods above 45 mph (72 km/h), non-synthetic rear axle fluids should
be changed every 3,000 miles (4,800 km) or three months, whichever
comes first. This interval can be waived if the axle is filled with 75W140
synthetic gear fluid meeting Ford specification WSL-M2C192-A, part
number F1TZ-19580-B or equivalent. Add friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear
axles (refer toMaintenance product specifications and capacitiesin
theMaintenance and Specificationschapter for details).
Police/Taxi/Livery vehicle axle maintenance:Change rear axle fluid
every 100,000 miles (160,000 km). Rear axle fluid change may be waived if
the axle was filled with 75W140 synthetic gear fluid meeting Ford
specification WSL-M2C192-A, part number FITZ-19580-B or equivalent. Add
four ounces (118 mL) of additive friction modifier XL-3 (EST-M2C118-A) or
equivalent for complete refill of Traction-Lok rear axles. The axle fluid
should be changed anytime the axle has been submerged in water
California fuel filter replacement:If the vehicle is registered in
California, the California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify the emission
warranty or limit recall liability prior to the completion of the vehicle’s
useful life. Ford Motor Company, however, urges you to have all
recommended maintenance services performed at the specified intervals
and to record all vehicle service.
Class A Motorhome:Change brake fluid every two years.
Hot climate oil change intervals:If operating conditions are normal
and you drive your vehicle under typical, everyday conditionsandyou
are using an API performance category oil of SL or later (for example
SM, etc.) then you can follow the 7,500 mile (12,000 km) normal service
oil change intervals schedule. Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or locations with similar climates must
follow the oil change interval of 3,000 mile (4,800 km) if the owner is
using oils defined by the American Petroleum Institute (API)
performance category of API SK or earlier (for example SJ, etc).
Scheduled Maintenance
342
2012 MKZ Hybrid(hkz)
Owners Guide, 1st Printing
USA(fus)
A
Accessory delay ..........................95
AdvanceTrac ..............................229
Airbag supplemental restraint
system ................159–160, 169, 172
and child safety seats ............161
description ..............160, 169, 172
disposal ....................................175
driver airbag ....160, 162, 170, 173
indicator light .........168, 171, 175
operation .........160, 162, 170, 173
passenger airbag ............160, 162,
170, 173
side airbag ...............................169
Air cleaner filter ...............313, 315
Air conditioning ....................66, 69
Ambient mood/lighting ...............81
AM/FM .........................................50
Anti-lock brake system
(see Brakes) ......................226–227
Anti-theft system ..............127, 130
arming the system ..........128, 130
disarming a triggered
system .....................................131
Audio system (see Radio) .........50
Automatic transaxle
fluid, adding ............................312
fluid, checking ........................312
Automatic transmission
driving an automatic
overdrive .................................235
fluid, refill capacities ..............316
fluid, specification ..................316
Auxiliary input jack (Line in) ....58
Axle
lubricant specifications ..........316
refill capacities ........................316B
Battery .......................................293
acid, treating emergencies .....293
jumping a disabled battery ....266
maintenance-free ....................293
replacement, specifications ...315
servicing ..................................293
Belt-Minder.............................154
Blind Spot Information
System .......................................242
Blind spot mirror ......................241
Booster seats .............................190
Brakes ........................................226
anti-lock ...........................226–227
anti-lock brake system (ABS)
warning light ...........................227
fluid, checking and adding ....312
fluid, refill capacities ..............316
fluid, specifications .................316
lubricant specifications ..........316
parking ....................................228
shift interlock ..........................234
Break-in period .............................5
Bulbs ............................................81
C
Capacities for refilling fluids ....316
Car2UHome Automation
System .......................................102
CD ................................................50
Cell phone use ............................15
Changing a tire .........................259
Child safety seats ......................181
attaching with tether straps ..188
in front seat ............................182
in rear seat ..............................182
Index
344
2012 MKZ Hybrid(hkz)
Owners Guide, 1st Printing
USA(fus)
Steering
speed sensitive .......................233
Steering wheel
controls ......................................99
tilting .........................................88
Stereo
6-CD in dash .............................50
CD-MP3 .....................................50
SYNC..........................................65
T
Tilt steering wheel ......................88
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....209
Tires ...........................194–195, 259
alignment ................................203
care ..........................................198
changing ..................................259
checking the pressure ............198
inflating ...................................196
label .........................................208
replacing ..................................200
rotating ....................................203
safety practices .......................202
sidewall information ...............204
snow tires and chains ............213
spare tire .................................260
terminology .............................195
tire grades ...............................195
treadwear ........................194, 199
Towing .......................................219
recreational towing .................220
trailer towing ..........................219
wrecker ....................................269
Transmission .............................235brake-shift interlock (BSI) ....234
fluid, checking and adding
(automatic) .............................312
fluid, refill capacities ..............316
lubricant specifications ..........316
Trunk .........................................119
remote release ................109, 123
Turn signal ..................................80
U
Universal garage door opener ..102
USB port ......................................60
V
Vehicle Identification Number
(VIN) ..........................................319
Vehicle loading ..........................213
Ventilating your vehicle ...........224
W
Warning lights (see Lights) .......18
Washer fluid ..............................290
Water, Driving through .............248
Windows
opening using remote
entry system .....................94, 122
power .........................................93
Windshield washer fluid and
wipers ..........................................87
checking and adding fluid .....290
replacing wiper blades ...........290
Wrecker towing .........................269
Index
349
2012 MKZ Hybrid(hkz)
Owners Guide, 1st Printing
USA(fus)