Trip odometer:Registers the miles
(kilometers) of individual journeys.
Press and release the message
center INFO button until TRIP A
mode appears in the display. Press
the button again to select the TRIP
B feature. Press the RESET button
to reset.
Trip summary:When the ignition key is turned to the off position, the
instrument cluster will transition to a trip summary screen which
displays the following information for your most recent drive:
•Distance
•Fuel economy
•Fuel used
•Trip efficiency (this is displayed via the efficiency leaves graphic).
Long term fuel economy is also displayed, showing the vehicle’s fuel
economy since the last customer reset. To reset long term fuel economy,
seeResetsin theMessage centersection in this chapter.
MESSAGE CENTER
With the ignition in the on position, the message center, located on your
instrument cluster, displays important vehicle informationthrough a
constant monitor of vehicle systems.You may select display features
on the message center for a display of status. The system will also notify
you of potential vehicle problems with a display of system warnings
followed by a long indicator chime.
Selectable features
The INFO, RESET and SETUP
buttons, located on the steering
wheel, control the message center
functions.
SET
RSM CNCL
RESET
INFO
SETUP ON
OFF
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Info menu
The top line of the display is the
odometer which is always present.
Repeatedly pressing the INFO
button cycles the display through
the following options which display
on the lower line:
•Trip Odometer A or B•Elapsed Drive Time 1 or 2
•Average Fuel Economy•MyKey Miles (km)
•Blank Display
Trip odometer A or B
Refer toGaugesin this chapter.
Elapsed drive time 1 or 2
Select this function from the INFO menu to display a timer.
To operate this feature, do the following:
1. Press and release RESET in order to start the timer.
2. Press and release RESET to pause the timer.
3. Press and hold RESET for two seconds in order to reset the timer.
0.0mi
37.0 Avg MPGRESET
INFO
SETUP
Instrument Cluster
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Create a MyKey
To program MyKeyon one of the keys programmed to the vehicle,
insert the key that you want to make a MyKeyinto the ignition and
turn the ignition on. Use the message center buttons to do the following:
1. Press SETUP until Create MyKey is displayed.
2. Press RESET to show Confirm and then follow the on-screen
directions.
MyKeyis successfully programmed. Make sure you label it so you can
distinguish it from the admin keys.Note:To program the optional
settings go to Step 2 in theProgramming MyKeyOptional Settings
section. If your vehicle is equipped with remote start, see theUsing
MyKeywith Remote Start Systemssection.
Note:The MyKeycan be cleared within the same key cycle that it was
created, otherwise a standard key (administrator key) is required to
clear the MyKeyprogramming. To clear all MyKeysgo to Step 2 in the
Clear MyKeysection.
Programming MyKeyoptional settings
Turn the ignition on using an admin key and do the following:
1. Press SETUP until the feature you want to change is highlighted.
2. Press RESET to select the item.
3. Press SETUP to scroll through the list of options and then reset to
select it.
Clear MyKey
To reset all MyKeysas admin keys, start the vehicle using an admin key
and then press SETUP to choose the Clear MyKey option in the settings
menu. Press RESET to select Clear MyKey and then press and hold
RESET to confirm clear.
Check MyKeysystem status
The vehicle system check will provide the status of the following MyKey
parameters. Press SETUP to reach System Check. Then press RESET
and the message center will cycle through the vehicle systems. The
following items will display for MyKey:
•MyKey Used — This is shown when at least one MyKey is
programmed.
MyKey Miles —This will be displayed on the right side of the cluster
when MyKey Used is displayed on the left side of the cluster. This
odometer only tracks mileage when a MyKeyis used. If mileage does
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not accumulate as expected, then the MyKeyis not being used by the
intended user. The only way to reset this odometer to zero is by
clearing MyKey. If this odometer is lower than the last time you
checked, then the MyKeysystem has been recently cleared.
•# MyKey(S) Programmed — Indicates how many MyKeysare
programmed to the vehicle. Can be used to detect deletion of a
MyKey.
•# Admin Key(s) Programmed — Indicates how many admin keys are
programmed to the vehicle. Can be used to detect if an additional
spare key has been programmed to the vehicle.
Refer toMessage centerin theInstrument Clusterchapter for MyKey
system warnings displays.
Using MyKeywith remote start systems
MyKeyis not compatible with non-Ford approved aftermarket remote
start systems. If you choose to install a remote start system please see
your authorized dealer for a Ford approved remote start system.
When using a Ford-approved remote start system, the default settings
will recognize the remote start system as an additional admin key with
its associated privileges. Program the remote start system as a MyKey
in addition to the key that has already been programmed as a MyKey.
To program the remote start system as MyKey, do the following:
1. Enter the vehicle and close all doors.
2. Remote start the vehicle using a remote start fob.
3. Follow the steps in theCreate a MyKeysection.
Note:For all vehicles, the number of MyKeys programmed or keys
programmed that are displayed in the MyKeysystem status will include
the remote start system as an additional key in the total count. See the
Check MyKeysystem statussection.
Note:For all vehicles with remote start installed, it is possible to
program all ’real’ keys as MyKeys, in which case, you will need to use
your remote start system to reset all MyKeysas admin keys by doing
the following:
1. Enter the vehicle, close all doors.
2. Remote start the vehicle using your remote start fob.
3. Follow the steps in theClear MyKeysection.
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Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Customer Assistance
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OnlineAdditional information and resources are available online at fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
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ESSENTIALS OF GOOD FUEL ECONOMY
Measuring techniques
Your best source of information about actual fuel economy is you, the
driver. You must gather information as accurately and consistently as
possible. Fuel expense, frequency of fill-ups or fuel gauge readings are
NOT accurate as a measure of fuel economy. We do not recommend taking
fuel economy measurements during the first 1,000 miles (1,600 km) of
driving (engine break-in period). You will get a more accurate
measurement after 2,000 miles–3,000 miles (3,000 km–5,000 km).
Filling the tank
When the fuel gauge indicates empty, there is still a small reserve of fuel
in the fuel system. When refueling your vehicle after the fuel gauge
indicates empty, you might not be able to refuel the full amount of the
advertised capacity of the fuel tank due to the empty reserve still
present in the tank. The amount of usable fuel in the empty reserve
varies and should not be relied upon to increase driving range.
For consistent results when filling the fuel tank:
•Turn the engine/ignition switch to the off position prior to refueling;
an error in the reading will result if the engine is left running.
•Allow no more than two automatic click-offs when filling.
•Always use fuel with the recommended octane rating.
•Use a known quality gasoline, preferably a national brand.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
Maintenance and Specifications
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