Your vehicle is equipped with a multi-function infotainment system which
allows you to interact with your cell phone, multimedia, climate control
and navigation (if equipped). The touchscreen allows quick access to
these and other vehicle features and settings.
Note:Some features are not available while the vehicle is moving.
Menu:Press to access features such as:
•Clock•Display
•Sound•Vehicle
•Settings•Help
Information:Press to access features such as:
•SYNC Services (if equipped, U.S.
only)•SIRIUS Travel Link (if equipped,
U.S. only)
•Notifications•Calendar
•SYNC Apps (if equipped)
Note:If the
icon appears with a yellow tone, refer toNotifications
in theInformationchapter.
Phone:Press to access:
•Quick Dial•Phonebook
•Call history•Text Messaging
•Settings•Making and receiving calls
Navigation (if equipped):Press to access:
•My home•Favorites
•Previous destinations•Point of Interests
•Emergency•Street Address
•Intersection•City Center
•Map
Entertainment:Press to access:
•AM/FM•SIRIUS
•CD•USB
•BT Stereo•AV I n
•SD card
Introduction
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•Do not attempt to service or repair the system. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some functions are speed dependent and cannot be
performed when the vehicle is traveling at speeds greater than 5 mph
(8 km/h).
•Ensure that you review your device’s user guide before using with the
system.
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada will
not access SYNCdata for any purpose other than as described absent
consent, a court order, or where required by law enforcement, other
government authorities, or other third parties acting with lawful authority.
Other parties may seek to access the information independently of Ford
Motor Company and Ford of Canada. For further privacy information, see
the sections on 911 Assist™ (if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and Information (if equipped).
Introduction
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Experience Cause Possible action
Echo, stutter, skip or
repeat in audio
Increase or decrease
in audio volumePoor time alignment
by the radio
broadcaster.None — broadcast
issue.
Sound fading,
blending in and outThe radio is shifting
between analog and
digital audio.Reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting
HD2/HD3 multicast
preset or direct tune.The digital multicast
is not available until
the HD Radio
broadcast is decoded.
Once decoded, the
audio will be available.This is normal behavior.
Wait until the audio is
available.
Cannot access
HD2/HD3 multicast
channel when
recalling a preset or
from a direct tuneThe previously stored
multicast preset or
direct tune is not
available in your
current reception
area.None — the station is
not available in your
current location.
Text information does
not match currently
playing audioData service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
HD2–HD7 stations not
found when Scan is
pressed.Pressing Scan will
disable HD2–HD7
channel search.None — this is normal
behavior.
Media features
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*Note:If you have said “Tune” you may say any of the following
commands:
•<0–233>•
•SAT•SAT 1
•SAT 2•SAT 3
•Preset <#>•SAT 1 Preset <#>
•SAT 2 Preset <#>•SAT 3 Preset <#>
**Late availability (if equipped):If you have said, “ Sports Game”,
you may say any of the following commands:
•Tune to the
•Tune to the
game
Satellite radio (if activated)
SIRIUSsatellite radio service:
SIRIUSsatellite radio is a
subscription based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory installed SIRIUS
satellite radio system includes: hardware and a limited subscription term
which begins on the date of sale or lease of the vehicle. Refer to your
authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS
satellite radio channels, and other features, please visit www.sirius.com in
the United States, www.sirius-canada.ca in Canada, or call SIRIUSat
1–888–539–7474.
Satellite radio reception factors
•Antenna obstructions: For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
•Terrain: Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunderstorms can
interfere with your reception.
Media features
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•Station overload: When you pass a ground based broadcast repeating
tower, a stronger signal may overtake a weaker one and result in an
audio mute.
You will hear an audio mute when there is a satellite radio signal
interference. Your display may show ACQUIRING...toindicatethe
interference.
Satellite radio electronic serial number (ESN):You will need your
ESN to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the bottom left corner of the
touchscreen, then SIRIUS > Options > ESN.
Note:SIRIUSreserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Troubleshooting tips
Radio Display Condition Possible action
Acquiring Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault / SIRIUS
system failureInternal module or
system failure
present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel Channel no longer
available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not
available for this
channel.Contact SIRIUSat
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
Media features
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Radio Display Condition Possible action
No Signal Loss of signal from
the SIRIUSsatellite
or SIRIUStower to
the vehicle antenna.The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating Update of channel
programming in
progress.No action required. The
process may take up to
three minutes.
Call SIRIUS
1–888–539–7474Satellite service has
been deactivated by
SIRIUSSatellite
Radio.Call SIRIUSat
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels Available All the channels in
the selected category
are skipped or locked.Using the channel
guide, unlock or unskip
the channels.
Subscription Updated SIRIUShas updated
the channels available
for your vehicle.No action required.
CD
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any handheld
device while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect the use of electronic devices while driving.
To access, press the lower left corner of the touchscreen and then select
theCDtab.
•Select on-screen options such as Repeat, Shuffle and Scan.
•Press ‘Options’ to access:
Sound settings:Select to adjust Bass, Treble, Midrange, Balance
and Fade, THX Deep note demo (if equipped), DSP (if equipped),
Occupancy mode (if equipped), and Speed compensated volume
settings.
Media features
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Receiving an incoming text message
When there is an incoming text message, an audible tone will sound and
the screen will display a pop-up with the caller name and ID if supported
by your phone.
•Press ‘View’ to view the text message.
•Press ‘Listen’ for SYNCto read the message to you aloud.
•Press ‘Reply’ to send a reply text message.
•Press ‘Dial’ to call the contact.
•Press ‘Ignore” to exit the screen.
Note:If you press ‘View’ and your vehicle is traveling over 5 mph
(8 km/h), the system will instead offer to read the message to you.
PHONE SETTINGS
To access phone settings:
1. Press Phone > Settings. (You can also press Menu > Settings >
Phone).
2. Select from the following settings:
•Bluetooth Devices:Select to connect, disconnect, add or delete
a device, as well as save it as a favorite.
•Bluetooth on/off:Select to turnBluetoothon or off.
•Do not disturb:Select to have all calls go directly to your voice
mail and not ring in the vehicle cabin.Note:With this feature
turned on, text message notifications are also suppressed and will
not ring inside the cabin.
•911 Assist:Select to turn 911 Assist™ on/off. Refer to911
Assist™in theSYNCServices and Appschapter in this
supplement for complete information on this feature.
•Phone ringer:Allows you to select what you would like to hear
when you receive a call. Choose from possible system ring tones,
your currently paired phone’s ring tone, a beep, text to speech or if
you would like the notification to be silent.
•Text message notification:Allows you to select how you would
like to be notified when you receive a text message (if supported
by your phone). Select from possible system alert tones, text to
speech or silent.
Phone features
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MENU FEATURES
Press
to access features such as SYNCServices, SIRIUSTravel
Link™, and SYNC Apps or to view your calendar and system
notifications.
SYNCSERVICES: TRAFFIC, DIRECTIONS & INFORMATION (TDI),
IF EQUIPPED, U.S. ONLY
SYNCServices uses advanced vehicle sensors, integrated GPS
technology and comprehensive map and traffic data, to give you
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports, weather and more. For a complete list of services,
or to learn more, please visit www.SyncMyRide.com.
This feature requires activation prior to use. Visit
www.SyncMyRide.com to register.You must also have aBluetooth
enabled cellular phone paired and connected to the system. Refer to the
Phone Featureschapter for pairing instructions.
To connect using voice commands:
1. Ensure that you have registered your account online.
2. Press
and when prompted, say, “Services”.
3. The system will initiate an outgoing call to SYNCTDI Services using
your phone.
4. Follow the voice prompts to request your desired service (such as
“Traffic” or “Directions”). Or, say, “What are my choices?” for a complete
list of options.
5. To return to the main menu, say “Services” or for help, simply say,
“Help”.
To connect using the touchscreen:
1. Ensure that you have registered your account online.
2. Press
> SYNC Services.
3. Select ‘Connect to Services’ to initiate an outgoing call to SYNCTDI
Services using your phone.
SYNC
ServicesSIRIUS Travel
LinkNotifications Calendar SYNC Apps
Information features
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