PAIRING YOUR PHONE FOR THE FIRST TIME
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
The first thing you must do to use the phone features of SYNCis to
pair yourBluetoothenabled cellular phone with SYNC. This allows you
to use your phone in a hands-free manner.
1. Touch ‘Add Phone’ in the upper left corner of the touchscreen.
2. When prompted, select ‘Add’.
3. Select ‘Add Device’.
4. Ensure thatBluetoothis set to ON and that your cellular phone is in
the proper mode. (Refer to your cellular phone’s user guide for more
information).
5. When prompted by your phone, enter the six digit pass key provided
by SYNCon the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
6. CONNECTED will appear in the display when the pairing is successful.
7. The system will ask you if you want to download your phone book.
MAKING A CALL
Once your phone is paired, you can make hands-free calls using SYNC.
1. Press
.
2. When prompted, say, “Call
number.
To end the call or exit phone mode,press and hold
.
Phone features
39
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
RECEIVING A CALL
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetooth-enabled cellular phone.
•During an incoming call, an audible tone will sound. If available, call
information will appear in the display.
•Accept the callby pressing ’Accept’ on the touchscreen or by
pressing
on your steering wheel controls.
•Reject the callby pressing ’Reject’ on the touchscreen or by pressing
and holding
on your steering wheel controls.
•Ignore the callby doing nothing. SYNC. will log the call as a missed
call.
PHONE FEATURES
Hands-free calling is one of the main features of SYNC. As many
features are phone dependent, check your device’s user guide and refer
to www.SyncMyRide.com or www.syncmaroute.ca to ensure that your
phone is compatible.
Press the top left corner on your touchscreen to select from the
following options:
Phone:Select to access the on screen numerical pad to enter a number
and place a call. During an active call, you can also chose to:
•Mute the call
•Put the call on hold
•Activate privacy (returns the call to your cellular phone)
•Join two calls
•End the call
Quick Dial:SYNCallows you to select and call contacts stored in your
phone book contacts and call history folder.
Phone Book:Select to access and call any contacts in your previously
downloaded phone book. The system will place the entries in
alphabetical categories summarized at the top of the screen.
Note:To enable contact picture settings (if your device supports
this feature), press Phone > Settings > Manage Phonebook >
Download photos from Phonebook > On.
Phone features
40
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
Note:Certain smart phonesmaysupport transferring street
addresses when listed with phone book contact information. If this
feature is supported, you can then select and use these addresses
as destinations and also save them as favorites.
Call History:Select to access any previously dialed, received or missed
calls while yourBluetoothenabled phone has been connected to SYNC.
You can also choose to save any of these to your Favorites or Quick Dial.
Note:This is a phone dependent feature. If your phone doesn’t
support downloading call history viaBluetooth, SYNCwill keep
track of calls made with the SYNCsystem.
Messaging:Select to send text messages via your touchscreen system.
Refer toText messaginglater in this section.
Settings:Select to access various phone settings such asBluetooth
on/off, Manage your Phone Book and more. Refer toPhone Settings
later in this section.
PAIRING SUBSEQUENT PHONES
1. Press Menu > Settings > Phone > Bluetooth Devices > Add Device.
2. Ensure that Bluetooth is set to ON and that your cellular phone is in
the proper mode. (Refer to your cellular phone’s user guide for more
information).
3. When prompted by your phone, enter the six digit pass key provided
by SYNC on the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
4. CONNECTED will appear in the display when the pairing is successful.
5. The system will ask you if you want to download your phone book.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
TEXT MESSAGING
SYNCnot only enables you to send and receive text messages via
Bluetooth, but SYNCwill read them to you aloud and also translate text
messaging acronyms such as “lol”. To access your text messaging menu:
Note:Downloading and sending text messages viaBluetoothare phone
dependent features.
Phone features
41
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
Note:Certain features in text messaging are speed dependent and
cannot be completed when the vehicle is traveling at speeds over 5 mph
(8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Select ‘Messaging’.
3. Select from the following options:
•Listen•Dial
•Send Text•View
•Delete•Delete all
•Download new
Note:SYNCdoes not download read text messages from your phone.
Composing a text message
Note:This is a speed dependent feature and cannot be completed when
the vehicle is traveling at speeds over 5 mph (8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Press Messaging > Send Text.
3. Select from the following options:
•I’ll call you back in a few
minutes•I just left, I’ll be there soon.
•Can you give me a call?•I’m on my way.
•I’m running a few minutes late.•I’m ahead of schedule, so I’ll be
there early.
•I’m outside.•I’ll call you when I get there.
•Ok•Ye s
•No•Thanks
•Stuck in traffic•Call me later
•LOL
You can also select to ‘Edit text’ and use the system keyboard to create
your text message.
Note:Downloading and sending text messages viaBluetoothare a
phone dependent feature.
Phone features
42
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
Receiving an incoming text message
When there is an incoming text message, an audible tone will sound and
the screen will display a pop-up with the caller name and ID if supported
by your phone.
•Press ‘View’ to view the text message.
•Press ‘Listen’ for SYNCto read the message to you aloud.
•Press ‘Reply’ to send a reply text message.
•Press ‘Dial’ to call the contact.
•Press ‘Ignore” to exit the screen.
Note:If you press ‘View’ and your vehicle is traveling over 5 mph
(8 km/h), the system will instead offer to read the message to you.
PHONE SETTINGS
To access phone settings:
1. Press Phone > Settings. (You can also press Menu > Settings >
Phone).
2. Select from the following settings:
•Bluetooth Devices:Select to connect, disconnect, add or delete
a device, as well as save it as a favorite.
•Bluetooth on/off:Select to turnBluetoothon or off.
•Do not disturb:Select to have all calls go directly to your voice
mail and not ring in the vehicle cabin.Note:With this feature
turned on, text message notifications are also suppressed and will
not ring inside the cabin.
•911 Assist:Select to turn 911 Assist™ on/off. Refer to911
Assist™in theSYNCServices and Appschapter in this
supplement for complete information on this feature.
•Phone ringer:Allows you to select what you would like to hear
when you receive a call. Choose from possible system ring tones,
your currently paired phone’s ring tone, a beep, text to speech or if
you would like the notification to be silent.
•Text message notification:Allows you to select how you would
like to be notified when you receive a text message (if supported
by your phone). Select from possible system alert tones, text to
speech or silent.
Phone features
43
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
•Internet Data Connection (if compatible):Use this screen to
make adjustments to your internet data connection. Select to make
your connection profile with the PAN (personal area network) or to
turn off your connection. You can also choose to make adjustments
to your settings, and have the system always connect, never
connect when roaming or query on connect.Note:Press ? for
additional information.
•Manage Phonebook:Select to access features such as
automatic phonebook download, to re-download your phonebook,
to add contacts from your phone as well as delete or upload your
phonebook.
•Display call history:Select to display call history.
Phone voice commands
Press
on the steering wheel controls. When prompted, you may say
any of the following commands:
•Dial•Call
•Call
•Call
•Call
•Call Voicemail•Privacy On*
•Do not disturb on•Do not disturb off
•Hold On*•Hold Call Off*
•Pair Phone•Connect
•Mute Call*•Un-Mute Call
•Join Calls•Messages**
•Bluetooth On•Bluetooth Off
•Turn Ringer On•Turn Ringer Off
*Note:These commands are only available during an active call.
**Note:If you have said, “Messages”, you may say any of the following
commands:
•Forward text messages•Reply to text messages
•Listen to text messages•Call
Phone features
44
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
MENU FEATURES
Press
to access features such as SYNCServices, SIRIUSTravel
Link™, and SYNC Apps or to view your calendar and system
notifications.
SYNCSERVICES: TRAFFIC, DIRECTIONS & INFORMATION (TDI),
IF EQUIPPED, U.S. ONLY
SYNCServices uses advanced vehicle sensors, integrated GPS
technology and comprehensive map and traffic data, to give you
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports, weather and more. For a complete list of services,
or to learn more, please visit www.SyncMyRide.com.
This feature requires activation prior to use. Visit
www.SyncMyRide.com to register.You must also have aBluetooth
enabled cellular phone paired and connected to the system. Refer to the
Phone Featureschapter for pairing instructions.
To connect using voice commands:
1. Ensure that you have registered your account online.
2. Press
and when prompted, say, “Services”.
3. The system will initiate an outgoing call to SYNCTDI Services using
your phone.
4. Follow the voice prompts to request your desired service (such as
“Traffic” or “Directions”). Or, say, “What are my choices?” for a complete
list of options.
5. To return to the main menu, say “Services” or for help, simply say,
“Help”.
To connect using the touchscreen:
1. Ensure that you have registered your account online.
2. Press
> SYNC Services.
3. Select ‘Connect to Services’ to initiate an outgoing call to SYNCTDI
Services using your phone.
SYNC
ServicesSIRIUS Travel
LinkNotifications Calendar SYNC Apps
Information features
45
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
Portable:Your SYNC TDI Services subscription is associated with your
Bluetoothenabled cellular phone number, not your VIN (Vehicle
Identification Number). Thus, you can use your SYNC TDI Service with
any vehicle equipped with Traffic, Directions and Information. Simply
pair and connect your phone to any vehicle equipped with Traffic,
Directions and Information and continue enjoying your personalized
services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note: SYNCwith Traffic, Directions & Information Services
requires activation prior to use. Visit www.SyncMyRide.com to
register.Standard phone and message rates may apply. Subscription
may be required. To register and check your eligibility for free services,
log onto www.SyncMyRide.com.
Note: Traffic, Directions & Information Services will not function
properly if you have enabled caller ID blocking on your mobile
phone. Prior to using SYNC TDI Services, ensure that your mobile
phone is not blocking caller ID.
Information features
47
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)