2012 LINCOLN MKT roof

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
Customer Assistance
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clear coat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner, which is
available from your authorized dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clear coat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover ,
available from your authorized dealer.
Cleaning
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Heating
heating and air conditioning
system .......................................88
Homelink wireless control
system ........................................134
Home screen ...............................35
Hood ..........................................356
I
Ignition ...............................269, 402
Illuminated visor mirror ...........110
Infant seats
(see Safety seats) .....................221
Inspection/maintenance (I/M)
testing ........................................386
Instrument panel
cleaning ...................................351
cluster ........................................12
lighting up panel and
interior .....................................101
Intelligent Access Key ..............144
Intelligent Access with push
button start ...............................156
J
Jack ............................................325
positioning ...............................325
storage .....................................325
Jukebox features .........................47
Jump-starting your vehicle ......333
K
Keyless entry system
autolock ...................................152
keypad .....................................162locking and unlocking doors ..164
programming entry code .......162
Keys ...........................................144
positions of the ignition .........269
L
Lamps
autolamp system .......................96
bulb replacement
specifications chart ................106
daytime running light .............101
fog lamps ...................................97
headlamps .................................95
headlamps, flash to pass ........100
instrument panel, dimming ...101
interior lamps .................103, 106
replacing bulbs .......................106
LATCH anchors .........................225
Liftgate ..............................139, 158
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........276
Loading pictures .........................36
Load limits .................................257
Locks
autolock ...................................152
childproof ................................154
doors ........................................151
Lubricant specifications ...........398
Lug nuts ....................................332
M
Message center .....................18–19
english/metric button ...............24
system check button ................24
warning messages .....................24
Index
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Mirrors ...............................118–119
automatic dimming rearview
mirror ......................................118
fold away .................................119
heated ................................88, 119
programmable memory ..........158
side view mirrors (power) .....119
signal .......................................120
Mobile media system ..................32
Moon roof ..................................132
Motorcraftparts ..............353, 397
MyKey ........................................145
N
Navigation system .......................87
O
Octane rating ............................379
Oil (see Engine oil) ..................362
Overdrive ...................................286
P
Parental MyKey
programming .............................145
Park Assist ................................296
Parking brake ............................277
Parts
(see Motorcraftparts) ...........397
Passenger Occupant
Classification Sensor .................189
Pedals (see Power adjustable
foot pedals) ...............................120
Playing a DVD in the system .....45
Power adjustable foot
pedals .................................120–121Power distribution box
(see Fuses) ...............................322
Power door locks ......................151
Power liftgate ............................139
Power mirrors ...........................119
Power point ...............................113
Power steering ..........................283
fluid, checking and adding ....387
fluid, refill capacity ................398
fluid, specifications .................398
Power Windows .........................116
Push button start system .........271
R
Radio ............................................32
Rear heated/cooled seats .........185
Rear heated seats .....................184
Rear seat entertainment
system ..........................................67
Rear view camera display ..........37
Rear-view camera system .........291
Recommendations for
attaching safety restraints for
children ......................................219
Refrigerator ...............................112
Relays ........................................317
Remote entry system .......155–156
illuminated entry ............160–161
locking/unlocking doors .156–157
opening the trunk ...................158
panic alarm .............................157
replacement/additional
transmitters .............................160
replacing the batteries ...........159
Reverse sensing system ...........289
Index
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