2012 LEXUS RX350 tow

Co MPL i M ent AR y Se R vi C e S
r oadside AssistanceLexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is admin-
istered through the American
Automobile Association.
s ervices Provided
• R oadside services such as bat -
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• T owing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• A ssistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the compli -
mentary Lexus Roadside
Assistance app.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 2 5-LEXUS
(800/255-3987). 2) H ave as much of the following
information as possible:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• O wner’s name and home address
• Vehicle license plate number
• L ocation of vehicle, including
the nearest major intersection
3) W ait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover -
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
Amenities

Quality Control You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex t ensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle s ervice HistoryWhen you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle s ervice Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substi -
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body r epairsIf you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan -
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistanceo the R b ene F it S A n D A SS i S t A n C e
Amenities
7

What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner. Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• C onsequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra -
tor’s decision or Lexus’ compliance,
you may pursue any other legal rem -
edies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as of
the date of printing. However, the
program may be changed without
notice. Contact the Lexus Customer
Satisfaction Department at
(800) 255-3987 for the most
current information concerning the
Dispute Settlement Program.
Introduction 13If You Need Ass I st AN ce
WARRANTY

Corrosion Perforation
Warranty This warranty covers repair or
replacement of any original body
panel that develops perforation
from corrosion (rust-through),
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 72 months, regard -
less of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual .
Towing When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered. This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• M isuse — for example, racing
or overloading
• Improper repairs
• A lteration or tampering, includ -
ing installation of non-Genuine
Lexus Accessories
• L ack of or improper mainte -
nance, including use of fluids
other than those specified in
the Owner’s Manual
• I nstallation of non-Genuine
Lexus Parts
• A irborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contaminationWHAT IS NOT COVERED
Your Warranties in Detail 19Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY

In the United States, U.S.
Territories and Canada To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada If you are using your vehicle outside
the United States, U.S. territories
and Canada and need warranty
service, contact a local Lexus dealer -
ship. Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory or
environmental requirements.

If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer -
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any
of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Lexus deal -
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for E MERGENCY R EPAIRSB Y G EOGRAPHIC
R EGION
Your Responsibilities 37oB t AININ g W A rr AN t Y s erv I ce
WARRANTY Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per -
formed by a qualified technician
following procedures in Lexus
service and repair publications.

Scheduled Maintenance l og
MAINTENANCE Scheduled Maintenance Log48 6 Months or 5,000 Miles 1
12 Months or 10,000 Miles 2
❑ Replace engine oil with 0W-20 oil; replace
oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Inspect wiper blades
❑ Road-test vehicle
I f you drive primarily under any of
these special operating conditions,
perform these additional items:
D
riving off-road, on dirt roads or on
dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Re-torque nuts and bolts of drive shaft (AWD)
❑ Tighten nuts and bolts on chassis
Towing a trailer, using a car-top carrier
or heavy vehicle loading:
❑ Re-torque nuts and bolts of drive shaft (AWD)
❑ Tighten nuts and bolts on chassis
Driving on roads on which road salt has
been applied:
❑ Re-torque nuts and bolts of drive shaft (AWD)
d ate: _______ Mileage: ________
1
This service, excluding maintenance required for special operating conditions, is complimentary when performed by an
authorized Lexus dealership.
2
This service is complimentary when performed by an authorized Lexus dealership.❑ Inspect and adjust all fluid levels
❑ Program Lexus Personalized Settings,
if requested
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Inspect wiper blades
❑ Road-test vehicle
Note: If you drive primarily under certain special
operating conditions, you should also replace
the engine oil with 0W-20 oil and replace the
oil filter. See page 44 for conditions that apply.
Some conditions require additional maintenance.
See below.
I f you drive primarily under any of

these special operating conditions,
perform these additional items:
D
riving off-road, on dirt roads or on
dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Re-torque nuts and bolts of drive shaft (AWD)
❑ Tighten nuts and bolts on chassis
Towing a trailer, using a car-top carrier
or heavy vehicle loading:
❑ Re-torque nuts and bolts of drive shaft (AWD)
❑ Tighten nuts and bolts on chassis
Driving on roads on which road salt has
been applied:
❑ R e-torque nuts and bolts of drive shaft (AWD)
d ate: _______ Mileage: ________

Scheduled Maintenance l og
MAINTENANCE
Scheduled Maintenance Log 4918 Months or 15,000 Miles❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Re-torque nuts and bolts of drive shaft (AWD)
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Engine coolant (see page 70)
__ Exhaust pipes and mountings
Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operat
-
ing conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page
44 for conditions that apply
. Some conditions require additional maintenance. See below.
I f you drive primarily under any of these special operating conditions, perform
these additional items:
D
riving off-road, on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis
Towing a trailer, using a car-top carrier or heavy vehicle loading:
❑ Replace rear differential oil (AWD)
❑ Replace transfer case oil (AWD)
❑ Tighten nuts and bolts on chassis __ Rack-and-pinion assembly
__ Rear differential oil (AWD)
__ Steering linkage and boots
__ Transfer case oil (AWD)
__ Wiper blades
d ate: __________________________ Mileage: __________________________

Scheduled Maintenance l og
MAINTENANCE Scheduled Maintenance Log50 24 Months or 20,000 Miles❏ Replace engine oil with 0W-20 oil; replace
oil filter
❏ Reset maintenance reminder light
❏ Rotate tires
❏ Visually inspect brake pads, calipers and rotors
❏ Check installation of driver’s floor mat
❏ Inspect wiper blades
❏ Road-test vehicle
I f you drive primarily under any of
these special operating conditions,
perform these additional items:
D
riving off-road, on dirt roads or on
dusty roads:
❏ Inspect axle shaft boots
❏ Inspect ball joints and dust covers
❏ Inspect engine air filter
❏ Inspect steering linkage and boots
❏ Re-torque nuts and bolts of drive shaft (AWD)
❏ Tighten nuts and bolts on chassis
Towing a trailer, using a car-top carrier
or heavy vehicle loading:
❏ Re-torque nuts and bolts of drive shaft (AWD)
❏ Tighten nuts and bolts on chassis
Driving on roads on which road salt has
been applied:
❏ Re-torque nuts and bolts of drive shaft (AWD) 30 Months or 25,000 Miles
d ate: _______ Mileage: ________ d ate: _______ Mileage: ________❏ Inspect and adjust all fluid levels
❏ Reset maintenance reminder light
❏ Rotate tires
❏ Visually inspect brake pads, calipers and rotors
❏ Check installation of driver’s floor mat
❏ Inspect wiper blades
❏ Road-test vehicle
No te: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
r
eplace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See belo
w.
I f you drive primarily under any of
these special operating conditions,
perform these additional items:
D
riving off-road, on dirt roads or on
dusty roads:
❏ Inspect axle shaft boots
❏ Inspect ball joints and dust covers
❏ Inspect engine air filter
❏ Inspect steering linkage and boots
❏ Re-torque nuts and bolts of drive shaft (AWD)
❏ Tighten nuts and bolts on chassis
Towing a trailer, using a car-top carrier
or heavy vehicle loading:
❏ Re-torque nuts and bolts of drive shaft (AWD)
❏ Tighten nuts and bolts on chassis
Driving on roads on which road salt has
been applied:
❏ Re-torque nuts and bolts of drive shaft (AWD)