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TroubleshootingMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My clock frequently changes forward and backward by
one hour.The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature.
2Clock Adjustment P. 46
The clock changes even when I am not driving near a
time zone boundary.The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic.
2Clock Adjustment P. 46
My state does not observe daylight saving time. How
do I turn off this feature?Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to Off.
2Clock Adjustment P. 46
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.The automatic daylight saving time feature does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to On. Note that the automatic daylight feature
does not work in regions where the daylight saving time system has not been
adopted.
2 Clock Adjustment P. 46
The navigation system clock switched by one hour for
no apparent reason.You may be driving near a time zone boundary. 2Clock Adjustment P. 46
My battery was disconnected or went dead, and the
navigation system is asking for a code.Press and hold the VOL 9 (Volume/Power) button for two seconds. The system
should reactivate. If you have installed an aftermarket system, see your dealer.
2 Entering the Security Code P. 180
How do I change the interface language?Press the INFO button. Select Setup > Other > Language, and set the language to
English , Français , or Español .
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176
Error MessagesiPod®
Troubleshooting
iPod®
Error MessageCauseSolution
UnsupportedAppears when an unsupported
iPod® is connected.• Update the iPod® software to the latest version.
• If it appears when a supported iPod® is connected, reconnect the iPod®.
Connect RetryAppears when the iPod® cannot
be authenticated.Reconnect the iPod®.
No DataAppears when there are no tracks
in the iPod®.Store tracks in the iPod®.
Bad Use Device
Please Check Owners ManualAppears when the overcurrent
protection feature of the system
stops supplying power to USB
because an incomp atible iPod® is
connected.Disconnect the iPod®. Turn the audio system off, and turn it on again.
Do not reconnect the iPod® that caused the error.
USB ErrorAppears when the internal USB
error occurs.Try a different iPod®.
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Reference Information
System Initialization..............................180
Entering the Security Code ....................180
Acquiring GPS Information ....................180
Startup Confirmation Screen .................181
Map Matching ......................................181
System Limitations ................................182
GPS System ...........................................182
Address Calculation ..............................182
Database ..............................................182
Customer Assistance .............................184
Resolving Problems ...............................184
Reporting Errors ....................................184
Honda Automobile Customer Service Contact Information............................184 Visiting Your Dealer ......
.......................184
Map Coverage ..................................... 185
Obtaining Navigation Update Data ....... 185
Traffic Information ............................... 186
Operation in Alaska, Hawaii, Canada, 186
Shipping a Vehicle to the U.S. Mainland
Legal Information ................................. 187
Copyrights ........................................... 187
As required by the FCC ........................ 187
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and Puerto Rico..................................
186
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183
System LimitationsDatabase
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unverified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
•Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade •
Bridge height, width, weight, or other
limits
• Pavement characteristics or conditions
Every effort has been ma de to verify that
the database is accurate. The number of
inaccuracies you expe rience increases the
longer you go without obtaining an
updated map database.
2 Obtaining Navigation Update Data P. 185
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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• Traffic facilities safety
• Special events
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184
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 168
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink:
2 Bluetooth® HandsFreeLink® P. 144
• For traffic-related issues:
2 Traffic P. 170
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 184
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information P. 184
Reporting Errors
You can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Area Routing P. 41
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2Obtaining Navigation Update Data P. 185
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 168
2System Limitations P. 182
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting Your Dealer
If you have a question that you cannot
resolve using the availa ble help resources,
you can consult your dealer. Please identify
the specific issue (e.g ., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
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Customer AssistanceMap Coverage
Reference Information
Map Coverage
The navigation system provides map
coverage for the contiguous United States,
Alaska, Hawaii, Canada, and Puerto Rico.
The map coverage consists of accurately
mapped (verified) metropolitan areas and a
less accurate (unverified) rural database.
Note that unverified areas are constantly
being reviewed and converted to verified
areas each year.
Contiguous United States
Puerto Rico
Canada
Hawaii
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at
www.hondanavi.com .
To find navigation system update
information:
1. Visit www.hondanavi.com .
2. Enter your vehicle model and model
year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
Adobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .
Obtaining Navigation
Update Data
Honda is continually expanding the scope
of the navigation system. Navigation
system software upgrades may be made
available periodically, usually in the fall of
each year.
To purchase an updated data file:
1.Obtain your vehicle’s VIN number and
the System/Devic e Information.
2System/Device Information P. 165
2. Call the Honda Navigation Disc
Fulfilment Center at (888) 549-3798, or
order online at www.hondanavi.com .
Update data is not available from your
dealer. However, the dealer may assist you
in obtaining an update data for you out of
courtesy. There is no program for free
updates.
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Customer AssistanceTraffic Information
Reference Information
Traffic Information
•Continuously updated traffic
information is available in major
metropolitan areas across the 48
contiguous states and Hawaii.
• Visit automobiles.honda.com /traffic for
a complete listing of coverage areas and
other information.
Operation in Alaska,
Hawaii, Canada, and
Puerto Rico
Navigation-equipped vehicles delivered to
Alaska, Hawaii, Canada, and Puerto Rico
are equipped with XM hardware, but XM
broadcasting is not available. There are
certain functions that rely on XM satellite
signal coverage which are not available.
Unavailable menu options will appear gray
on the LCD display.
All roads displayed on the map screens are
verified roads. Inform ation in this manual
relating to “unverifie d” roads or areas is
not applicable.
■ XM® Radio
■Map Coverage
Entering a destination address or place/
landmark on another island may result in a
screen caution message. This is because
there are no ferry ro utes between islands
in the database.
Shipping a Vehicle to the
U.S. Mainland
To receive XM audio, you must call XM
and set up an account at (800) 852-9696.
■ Address and Place Entry
Screens
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201
D
Day ModeMap Color .................................................. 25Menu Color ................................................ 25Switching Display Mode ............................. 26Delete this Phone ...................................... 149DEST Button
Changing Route ....................................... 101Entering a Destination ................................ 56DEST Menu 1 ................................................ 56DEST Menu 2 ................................................ 56Destination Map .......................................... 79Detour ......................................................... 102Dial .............................................................. 157Directions ...................................................... 88Disc
Playing ...................................................... 125Voice Commands List ............................... 194Display Voice Command Tips ..................... 23
E
Edit Avoid Area ........................................... 43Edit Speed Dial ........................................... 151Edit Waypoint Search Area ........................ 45Emergency (Place Category) ...................... 67Error Messages ........................................... 174Disc Player ................................................ 175iPod® ........................................................ 176Navigation System .................................... 174USB Flash Drive ......................................... 177Exit Info. ....................................................... 89
F
Favorite Subcategory .................................. 69Find Nearest... ............................................108FM/AM Button .......................................6, 116FM/AM Radio
Playing ......................................................116Voice Commands List ...............................193Folder ListDisc ...........................................................127USB Flash Drive .........................................136
G
Go Home 1 .................................................... 10Go Home 1 PIN ............................................. 36Go Home 2 .................................................... 10Go Home 2 PIN ............................................. 36Guidance Menu ............................................ 87Directions .................................................... 88Exit Info .......................................................89Guidance Mode ..........................................90Guidance Mode ............................................ 90Guidance Prompts ....................................... 22
H
Heading-up ................................................... 97Home Address 1 .....................................10, 35Home Address 2 .....................................10, 35Honda Customer Services .........................184
I
Icon Option .................................................. 93Intersection .................................................. 74iPod®
Connecting, Disconnecting ............. 129, 133Playing ...................................................... 129Voice Commands List .............................. 194
K
keyboard Layout ......................................... 23
L
Language ..................................................... 28Leisure (Place Category) ............................. 67Lodging (Place Category) ........................... 67
M
Map Color .................................................... 25Map Input
Editing Avoid Area ..................................... 44Setting Destination .................................... 75Map Legend ............................................. 7, 94Map Menu ................................................... 85Map Screen .................................................. 80Icon .................................................. 7, 92, 96Orientation ................................................. 97Scale ........................................................... 95Map Update
Checking Version ..................................... 165Obtaining Update Data ............................ 185Viewing Update Status ............................ 165
IndexA B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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2012 Civic Navigation