Black plate (8,1)GMC Terrain Owner Manual (Include Mex) - 2012
13-8 Customer Information
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
GMC and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
GMC and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America when
requested either with the most
direct route or the most scenic
route. Additional travel
information is also available.
Allow three weeks for delivery.
Black plate (3,1)GMC Terrain Owner Manual (Include Mex) - 2012
INDEX i-3
Climate Control Systems . . . . . . . 8-1Air Conditioning . . . . . . . . . . . . . . . 8-1
Automatic . . . . . . . . . . . . . . . . . . . . . . 8-3
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Cluster, Instrument . . . . . . . . . . . . . 5-8
Collision Damage Repair . . . . . 13-15
Compact Spare Tire . . . . . . . . . . 10-75
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5 Messages . . . . . . . . . . . . . . . . . . . . 5-27
Connections, OnStar
®. . . . . . . . . 14-4
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convenience Net . . . . . . . . . . . . . . . 4-2
Convex Mirrors . . . . . . . . . . . . . . . . 2-15
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-17
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . . . 10-15 Engine Messages . . . . . . . . . . . . 5-28
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-13 Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Cruise Control . . . . . . . . . . . . . . . . . 9-38 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Messages . . . . . . . . . . . . . . . . . . . . 5-27
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6
Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-15
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-20
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2 Defensive Driving . . . . . . . . . . . . . . . 9-3
Devices, Auxiliary . . . . . . . . . . . . . 7-18
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-4
Door Ajar Messages . . . . . . . . . . . . . . . 5-27
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-26, 9-32
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-23
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-57
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-25
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-15
Loss of Control . . . . . . . . . . . . . . . . 9-5
Black plate (10,1)GMC Terrain Owner Manual (Include Mex) - 2012
i-10 INDEX
Safety Defects ReportingCanadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-19
Satellite Radio . . . . . . . . . . . . . . . . . 7-11
Scheduling Appointments . . . . . 13-13
Seats Adjustment, Front . . . . . . . . . . . . . . 3-3
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-9
Lumbar Adjustment, Front . . . . . 3-5
Memory . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Power Adjustment, Front . . . . . . 3-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Reclining Seatbacks . . . . . . . . . . . 3-5
Securing Child Restraints . . . . . . . . . . . . . . 3-49, 3-52
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-13 Service
Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-13
Maintenance Records . . . . . . .11-15
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering Information . . . . . . . . . . . . . . . . 13-17
Scheduling Appointments . . . 13-13
Vehicle Messages . . . . . . . . . . . . 5-31
Servicing the Airbag . . . . . . . . . . . 3-32
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-27
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-26
Out of Park . . . . . . . . . . . . . . . . . . . 9-27
Sidemarker
Bulb Replacement . . . . . . . . . . 10-34
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-3 Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . 10-75
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . . 5-9
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-19
System . . . . . . . . . . . . . . . . . . . . . . . 9-36
Start Assist, Hills . . . . . . . . . . . . . . 9-34
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-27
Starting the Engine . . . . . . . . . . . . 9-23
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-22
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . 10-34
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-1
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-2
Black plate (11,1)GMC Terrain Owner Manual (Include Mex) - 2012
INDEX i-11
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-15
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-20
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
SystemInfotainment . . . . . . . . . . . . . . . . . . . 7-1
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-2
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 5-9
TaillampsBulb Replacement . . . . . . . . . . 10-34
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-14
Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires Buying New Tires . . . . . . . . . . . 10-59
Chains . . . . . . . . . . . . . . . . . . . . . . 10-65
Changing . . . . . . . . . . . . . . . . . . . 10-67
Compact Spare . . . . . . . . . . . . . 10-75
Designations . . . . . . . . . . . . . . . 10-47
Different Size . . . . . . . . . . . . . . . 10-61
If a Tire Goes Flat . . . . . . . . . . 10-65
Inflation Monitor System . . . . 10-54
Inspection . . . . . . . . . . . . . . . . . . 10-57 Tires (cont'd)
Messages . . . . . . . . . . . . . . . . . . . . 5-32
Pressure Light . . . . . . . . . . . . . . . . 5-20
Pressure Monitor System . . . 10-52
Rotation . . . . . . . . . . . . . . . . . . . . 10-57
Sidewall Labeling . . . . . . . . . . . 10-45
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-48
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-62
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-63
Wheel Replacement . . . . . . . . 10-64
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-58
Towing Driving Characteristics . . . . . . . . 9-57
Equipment . . . . . . . . . . . . . . . . . . . . 9-63
General Information . . . . . . . . . . 9-56
Recreational Vehicle . . . . . . . . 10-80
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-60
Trailer Sway Control (TSC) . . . 9-63
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-79 Traction
Control System (TCS) . . . . . . . . 9-35
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-19
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-18
Trailer Sway Control (TSC) . . . . . . . . . . 9-63
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-60
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-29
Fluid, Automatic . . . . . . . . . . . . 10-13
Messages . . . . . . . . . . . . . . . . . . . . 5-32
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-13
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Turn Signal Bulb Replacement . . . . . . . . . . 10-34
U
Ultrasonic Parking Assist . . . . . . 9-43
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-62
Using This Manual . . . . . . . . . . . . . . . . iv