Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your
rear mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system
may not be
“reading” the
name the same
way you are
saying it.•Review the media voice
commands at the beginning of
the media chapter.
•Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
will not play music by Prince
and the Revolution or Prince
and the New Power Generation.
•Ensure that you are saying
the complete title such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell
them. LOLA will require you to
say, “ Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
Entertainment Systems
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•The system’s microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
•To better understand how the system interprets your phone book
contacts, select a contact and then scroll untilSpeak thisis selected
and press OK. The system will read the contact and you can better
understand how to say the contact for the next time.
•To better understand how the system interprets your media titles,
when the desired selection is playing, press
, and when prompted,
say “What’s playing?”. The system will read the title to you so that you
will know how to say the selection so that the system will understand.
SYNCcustomer support
If your questions are still not resolved, please contact SYNCcustomer
support, available Monday through Saturday: 8:30am-8:00pm EST. You
can also access on-line support on the web site during these same hours.
Note:Times are subject to change due to holidays.
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
SYNCEnd User License Agreement (EULA)
•You have acquired a device (“DEVICE”) that includes software
licensed by FORD MOTOR COMPANY from an affiliate of Microsoft
Corporation (“MS”). Those installed software products of MS origin, as
well as associated media, printed materials, and “online” or electronic
documentation (“MS SOFTWARE”) are protected by international
intellectual property laws and treaties. The MS SOFTWARE is licensed,
not sold. All rights reserved.
•The MS SOFTWARE may interface with and/or communicate with, or
may be later upgraded to interface with and/or communicate with
additional software and/or systems provided by FORD MOTOR
COMPANY. The additional software and systems of FORD MOTOR
COMPANY origin, as well as associated media, printed materials, and
“online” or electronic documentation (“FORD SOFTWARE”) are
protected by international intellectual property laws and treaties. The
FORD SOFTWARE is licensed, not sold. All rights reserved.
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WINDSHIELD WIPERS
Move the lever down for a single
wipe.
Move the control up one
position for intermittent operation.
Adjust the rotary control to the
desired speed.
Move the control up two positions
for normal operation or three positions for high-speed wiping.
Rain-sensing wipers (if equipped)
The rain-sensing wipers will automatically activate when moisture is
present on the windshield and control is intermittent operation position.
Adjust the rotary control to the desired moisture sensitivity settings. The
speed of the rain-sensitive wipers will vary based on the amount of
moisture detected on the windshield and the sensitivity setting. There
are no interval (intermittent wipe) settings on vehicles with rain-sensing
wipers. The wipers will continue to wipe as long as the presence of
moisture is detected on the windshield. More or less wiping may occur
depending on humidity, mist or light rain, or road spray.
Keep the outside of the windshield clean, especially the area around the
rear view mirror where the sensor is located or rain sensor performance
may be affected.
Note:During winter driving conditions with ice, snow or a salty road
mist, inconsistent or unexpected wiping or smearing may occur. In these
conditions, you can lower the sensitivity to reduce the amount of
smearing or override the feature by selecting low- or high-speed wiping
or turning the wiper system off.
Note:The wipers must be turned off before entering a car wash.
Windshield washer
Pull the control toward you to activate the windshield washer.
Release the control to stop washer fluid spray. The wipers will operate
for a short time after the washer is turned off.
Courtesy wipe feature
One extra wipe will happen a few seconds after washing the front
window to clear any water that is dripping down from the top of the
windshield caused by the washing.
Note:Do not operate the washer when the washer reservoir is empty.
This may cause the washer pump to overheat. Check the washer fluid
Driver Controls
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2. Lift the switch again for one more second.
3. Press and hold the switch until the window is fully open, then release
the switch.
4. Lift and hold the switch until the window is fully closed.
5. Open the window and try to close it automatically.
6. Reset and repeat procedure if the window does not close
automatically.
Window lock
The window lock feature allows only
the driver and front passenger to
operate the power windows.
To lock out all the window controls
(except for the driver’s and front
passenger’s) press the control. A
light on the control will illuminate
when the windows are locked. Press
the control again to restore the window controls.
Accessory delay (if equipped)
With accessory delay, the window switches may be used for several
minutes after the ignition is turned off or until either front door is
opened.
INTERIOR MIRROR
The interior rear view mirror has two pivot points on the support arm
which lets you adjust the mirror up or down and from side to side.
WARNING:Do not adjust the mirror while the vehicle is in
motion.
Automatic dimming interior rear view mirror (if equipped)
The interior rear view mirror has an auto-dimming function. The
electronic day/night mirror will change from the normal (high reflective)
state to the non-glare (darkened) state when bright lights (glare) reach
the mirror. When the mirror detects bright light from behind the vehicle,
it will automatically adjust (darken) to minimize glare.
The mirror will automatically return to the normal state whenever the
vehicle is placed in R (Reverse) to ensure a bright clear view when
backing up.
Driver Controls
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Do not block the sensors on the front and back of the interior
rear view mirror since this may impair proper mirror
performance.
Note:A rear center passenger and/or raised rear center headrest (if
equipped) may also block the light from reaching the sensor.
Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
EXTERIOR MIRRORS
Power side view mirrors
WARNING:Do not adjust the mirror while the vehicle is in
motion.
To adjust your mirrors:
1. Move the center of the control
right or left to select the mirror to
adjust.
2. Press the arrows to adjust the
mirror.
3. Return the control to the center
position to lock mirrors in place.
Heated outside mirrors
(if equipped)
Both mirrors are heated
automatically to remove ice, mist
and fog when the rear window
defrost is activated.
Do not remove ice from the
mirrors with a scraper or
attempt to readjust the mirror
glass if it is frozen in place.
These actions could cause damage to the glass and mirrors.
Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
Signal indicator mirrors (if equipped)
When the turn signal is activated, the outer portion of the appropriate
mirror housing will blink. This provides an additional warning to other
drivers that your vehicle is about to turn.
Driver Controls
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Active guidelines project the intended path of the vehicle. Fixed
guidelines show the actual direction the vehicle is moving. The fixed and
active guidelines will fade in and out depending on the steering wheel
position. When the steering wheel position is straight, the active
guidelines will not be shown.
Always use caution while backing. Objects in the red zone (2) are closest
to your vehicle and objects in the green zone (4) are further away.
Objects are getting closer to your vehicle as they move from the green
zone (4) to the yellow (3) or red zones (2). Use the side mirrors and
rearview mirror to get better coverage on both sides and rear of the
vehicle.
Visual park aid alert (if equipped)
Visual park aid alert allows the driver to see the area that is causing the
reverse sensing system to beep. The visual alerts are red, yellow or green
highlights which appear on top of the video image when an object is
detected by the reverse sensing system. The visual alert will highlight
the closest object detected by the reverse sensing system. The reverse
sensing alert can be disabled and if visual park aid alert is enabled,
highlighted areas will still be displayed.
To turn this feature on or off when the vehicle is not in R (Reverse), do
the following on the touchscreen:
1. Select Menu
2. Select Vehicle
3. Select Rear View Camera
The visual park aid alert options are ON and OFF.
Note:The reverse sensing system is not effective at speeds above 3 mph
(5 km/h) and may not detect certain angular or moving objects.
Manual zoom
The manual zoom feature assists drivers with connecting their vehicle to
a trailer for the purpose of towing. It allows the driver to manually zoom
closer to an object behind the vehicle. The zoomed image keeps the
bumper in the image to provide a reference.
Press
orto manually adjust the zoom levels. You can choose from
OFF, Level 1, Level 2 and Level 3. The selected level will appear between
the buttons (i.e. Level 1). When activating manual zoom mode, the
system always starts from OFF.
When enabled, Level 1, Level 2, or Level 3 will only be active while the
vehicle is in R (Reverse). The feature disables outside of R (Reverse)
and must be re-enabled the next time the vehicle shifts into R (Reverse).
Driving
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WARNING:The rearview camera system is a reverse aid
supplement device that still requires the driver to use it in
conjunction with the rearview mirror and the side mirrors for
maximum coverage.
WARNING:Objects that are close to either corner of the
bumper or under the bumper, might not be seen on the screen
due to the limited coverage of the camera system.
WARNING:Backup as slow as possible since higher speeds
might limit your reaction time to stop the vehicle.
WARNING:When manual zoom is enabled (Level 1, Level 2 or
Level 3), the full area behind the vehicle will not be shown. Be
aware of your surroundings when using the manual zoom feature.
WARNING:Use caution when using the rear video camera and
the liftgate is ajar. If the liftgate is ajar, the camera will be out of
position and the video image may be incorrect. All guidelines (if
enabled) have been removed when the liftgate is ajar.
WARNING:Use caution when turning ON or OFF camera
features while in R (Reverse). Make sure the vehicle is not
moving.
If the back end of the vehicle is hit or damaged, then check with your
authorized dealer to have your rear video system checked for proper
coverage and operation.
Night time and dark area use
At night time or in dark areas, the camera system relies on the reverse
lamp lighting to produce an image. Therefore, it is necessary that both
reverse lamps are operating in order to get a clear image in the dark. If
either of the lamps are not operating, stop using the camera system, at
least in the dark, until the lamp(s) are replaced and functioning.
Driving
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The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected circuits
56 20A Fuel pump supply, TMAF
57 — Not used
58 — Not used
59 5A Passive anti-theft transceiver
60 10A Interior light, Driver door switch
pack, Glove box illumination,
Overhead console switch bank
61 20A Cigar lighter, Power point
62 5A Rain sensor module, Humidity
sensor, Electrochromatic rear
view mirror
63 — Not used
64 — Not used
56
57
58
59
60
61
62
63
6465
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
88
89
82
83
84
85
86
87
Roadside Emergencies
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