ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
296
2012 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Emergencies, roadside
jump-starting ..........................314
running out of fuel .................356
Emission control system ..........361
End user license agreement ....107
Engine ................................372–373
cleaning ...................................329
coolant .....................................345
idle speed control ...................343
lubrication specifications .......369
refill capacities ........................369
service points ..................337–338
Engine block heater .................264
Engine fan .................................337
Engine oil ..................................340
checking and adding ..............340
dipstick ....................................340
filter, specifications ........342, 368
recommendations ...................342
refill capacities ........................369
specifications ..........................369
Event data recording ....................7
Exhaust fumes ..........................264
F
Fan, Engine Cooling .........335, 337
Fleet MyKey programming ......152
Flexible Fuel Vehicle (FFV) ....350
Floor mats .........................150–151
Fluid capacities .........................369
Fog lamps ..................................123
Fuel ............................................350
calculating fuel economy .......358
cap ...........................................353
capacity ...................................369
choosing the right fuel ...........354detergent in fuel .....................356
filler funnel .............................356
filling your vehicle with
fuel ...........................350, 353, 358
filter, specifications ........350, 368
fuel pump shut-off ..................297
improving fuel economy ........358
octane rating ...........355, 372–373
quality ......................................356
running out of fuel .................356
safety information relating to
automotive fuels .....................350
Fuel - flex fuel vehicle
(FFV) .........................350, 354–355
Fuses ..................................298–299
G
Garage door opener ..................146
Gas cap (see Fuel cap) ............353
Gas mileage (see Fuel
economy) ...................................358
Gauges .........................................17
H
Hazard flashers .........................297
Headlamps .................................122
aiming ......................................125
autolamp system .....................122
bulb specifications ..................129
daytime running lights ...........123
flash to pass ............................123
high beam ...............................123
replacing bulbs .......................130
turning on and off ..................122
Head restraints .........................173
Heating
heating and air conditioning
system .............................115, 118
Index
402
2012 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
