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will not access SYNCdata for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
Using your voice recognition system
Your SYNCsystem comes equipped with an advanced voice recognition
(VR) system. This system is easy to use and helps you control many
features via voice commands, thereby allowing you to keep your hands
on the wheel and focus on what is in front of you.
Here we’ll cover the basics of how the system works and some global
voice commands. The majority of the voice commands will be covered
later in the supplement with their respective modes (phone, media, etc.)
and will also be indicated with the voice icon shown below.
Initiating a voice session
To initiate a voice session with your SYNC system:
1. Press
.
2. Wait until you hear a tone prompt and Listening appears in the
display.
3. Say any of the following global commands:
•“Phone”: Say to make calls.
•“USB”: Say to access the device connected to your USB port.
•“Bluetooth Audio”: Say to stream audio from your phone.
•“Line in” : Say to access the device connected to the auxiliary
input jack.
•“Cancel”: Say to cancel the requested action.
•“SYNC”: Say to return to the main menu.
•“Voice settings”: Say to adjust the level of voice interaction and
feedback.
•“Help”: Say for an audible list of voice commands available in the
current mode.
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•“Vehicle Health Report” (if equipped, U.S. only): Say to run a
health report.
•“ Services” (if equipped, U.S. only): Say to access the SYNC
Services portal.
System interaction and feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize your VR system
to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to be of
more help when you are first using the system. You can change these
settings at any time.
Adjusting the interaction level
1. Press
and when prompted, say, “Voice settings”.
2. You can say any of the following commands:
•“Interaction mode standard” / “Interaction mode advanced”
Standardinteraction provides more detailed interaction and
guidance whileadvancedhas less audible interaction and more
tone prompts. The system defaults to the standard setting.
•“Confirmation prompts on” / “Confirmation prompts off”
Confirmation promptsare short questions the system asks when
it is not sure of your request or when there are multiple possible
responses to your request. (For example, the system may ask,
“Phone, is that correct?”) If turned off, the system will simply
make a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
•“Phone candidate lists on” / “Phone candidate lists off”
•“Media candidate lists on” / “ Media candidate lists off”
The system createscandidate listswhen it has the same
confidence level of several options based on your voice command.
When turned on, the system may submit back as many as four
possibilities for clarification.
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For example, “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone
to call Jane Doe at home.” Or, “Say 1 after the tone to play John
Doe, Say 2 after the tone to play Johnny Doe.
Helpful Hints
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the
system from correctly recognizing spoken commands.
•After pressing
, ensure that you wait until after the tone
sounds and Listening appears in the display before saying a
command. Any command spoken prior to this will not register with
the system.
•Speak naturally without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing
.
Using SYNC’s phone features
One of the main features of SYNC is
hands-free calling which works in
conjunction with yourBluetooth
enabled cellular phone. In this
section, we’ll cover your phone
features in menu mode, applicable
voice commands and also any
additional options you may have.
Phone dependent features
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
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•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com or www.syncmaroute.ca.
Pairing a phone for the first time
The first thing you must do to use a phone with the system is to
wirelessly pair your phone with SYNC. Doing so allows your phone to
communicate with the hands-free system, thereby enabling you to make
and receive hands-free calls.
Note:To scroll through the menus, press
/.
1. Ensure that the vehicle ignition and radio are turned on and that
you are in P (Park).
2. Press PHONE or
. When the display indicates no phone is
paired press OK.
3. WhenAdd Bluetooth Deviceappears, press OK.
4. WhenFind SYNCappears in the display, press OK.
5. Put your phone intoBluetoothdiscovery mode. Refer to your
phone’s user guide if necessary.
6. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC in the radio display.
7. The display will indicate when the pairing is successful.
8. Depending on your phone’s capability and your market, the
system may prompt you with questions such as setting the current
phone as the primary phone (the phone SYNC will automatically try
to connect with first upon vehicle start-up), downloading your
phone book, turning on 911 Assist™ (if available), etc.
Note:SYNCcan support downloading up to approximately 2,000
entries perBluetoothenabled cellular phone.
Note:If one phone has already been paired to SYNC, the process to pair
another is slightly different. To pair subsequent phones, please refer to
Pairing subsequent phonesin the following section.
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Pairing subsequent phones
Once you have a phone paired with the system, the steps to pair another
phone is a bit different. To pair a subsequent phone:
Note:To scroll through the menus, press
/.
1. Ensure that the vehicle ignition and radio are turned on and that
you are in P (Park).
2. Press PHONE or
and scroll untilSystem Settingsis
selected.
3. Press OK and scroll untilBluetooth Devicesis selected and press
OK.
4. Scroll untilAdd Bluetooth Deviceis selected and press OK.
5. WhenFind SYNCappears in the display, press OK.
6. Put your phone intoBluetoothdiscovery mode. Refer to your
phone’s user guide if necessary.
7. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC in the radio display.
8. The display will indicate when the pairing is successful.
9. The system will then prompt with questions such as if you would
like to set the current phone as the primary phone (the phone
SYNC will automatically try to connect with first upon vehicle
start-up), download your phone book, turn on 911 Assist™ (if
available), etc.
Phone voice commands
Press
and when prompted, say, “Phone”. You may then say any of
the following:
•Call 2•Call at home2
•Call on mobile OR cell2•Call at work OR Call
in office2
•Call on other2•Dial*2
•Phone book at home1•Phone book 1
•Phone book on mobile
OR cell1•Phone book at work OR
Phone book at office1
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•Call history outgoing1•Call history incoming1
•Phone book on Other1•Connections1
•Call history missed1•Go to privacy
•Menu**1•Hold
•Join
1Voice commands are not available until downloading phone information
viaBluetoothis complete.
2Voice commands which are available at the first level (without having
to say, “Phone”).
Phone book commands:When you ask SYNCto access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or PHONE or say “Call” to call the contact.
* If you have said, “Dial” you can say any of the following
commands:
• 0–9•Dial
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
Helpful hint:To exit dial mode, press and hold
or PHONE or press
MENU to go to the PHONE MENU.
** If you have said, “Menu”, you can then say any of the following
commands:
•[Phone] settings [message]
notification on•[Phone] settings [message]
notification off
•[Phone] connections•Phone name
•Signal•Battery
•[Phone] settings [set] phone
ringer•[Phone] settings [set] ringer 1
•[Phone] settings [set] ringer 2•[Phone] settings [set] ringer 3
•Text message inbox•[Phone] settings [set] ringer off
Note:With the above commands, words in[]areoptional and do not
have to be spoken for the system to understand the command.
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At any time, you can say the following global commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle Health Report (if
equipped, U.S. only)
•Services (if equipped, U.S. only)•Help
Making a call
To make a call, press
and when prompted say:
•“Call ” or
•“Dial” and the desired number. When the system confirms the
number, say “Dial” again to initiate the call.
Note:To erase the last spoken digit, say “Delete” or press
. To erase
all spoken digits, say “Clear” or press and hold
.
To end a call:
•Select ‘End’ on-screen using the system’s soft keys beneath the audio
system
•Press and hold PHONE on the audio system
•Press and hold
on the steering wheel controls
Answering an incoming call
During an incoming call, you will hear an audible ring. You can then:
•Answer the call by pressing
or PHONE.
•Reject the call by pressing and holding
or PHONE.
•Ignore the call by doing nothing.
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Phone options during an active call
During an active call, you have additional menu features which become
available such as putting a call on hold, joining calls, etc.
Scrolling through the menus:Use
/to scroll through the menu
options.
To access:
1. Press MENU during an active call to enter theActive Call Menu.
2. Scroll to cycle through the following options:
Privacy: Enables you to switch a call from an active hands-free
environment back to your cellular phone for a more private conversation.
•Press OK to select and press OK again when Privacy on/off
appears. The display will indicateIn Privacyand the system will
transfer your call.
Call Hold: Allows you to put an active call on hold to have a private
conversation within the vehicle cabin or to answer another call.
1. Press OK to select and press OK again when Hold on/off
appears.
2. To answer another call at this time, press
or PHONE.
Enter Tones: Allows you to enter ’tones’ such as numbers for
passwords.
MENU Active Call Menu
Privacy
Call Hold
Enter Tones
Join Calls
Call History / Phonebook
Return
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