Customer Assistance 308
Reporting safety defects (U.S. only) 315
Reporting safety defects (Canada only) 315
Cleaning 316
Maintenance and Specifications 324
Engine compartment 326
Engine oil 330
Battery 334
Engine coolant 336
Fuel information 343
Air filter(s) 361
Part numbers 365
Maintenance product specifications and capacities 366
Engine data 370
Accessories 374
Ford Extended Service Plan 377
Scheduled Maintenance 381
Normal scheduled maintenance and log 387
Index 399
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2011 Ford Motor Company
Table of Contents
3
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. SeeEngine oilin the
Maintenance and Specificationschapter for more information on oil
usage.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to theWarranty
Guidethat is provided to you along with your Owner’s Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
WARNING:Please read the sectionAirbag Supplemental
Restraint System (SRS)in theSeating and Safety Restraints
chapter. Failure to follow the specific warnings and instructions could
result in personal injury.
WARNING:Front seat mounted rear-facing child or infant seats
shouldNEVERbe placed in front of an active passenger airbag.
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. For U.S. only (if equipped), if you choose to use the SYNC
Vehicle Health Report, you consent that certain diagnostic information
may also be accessed electronically by Ford Motor Company and Ford
authorized service facilities, and that the diagnostic information may be
used for any purpose. See yourSYNCsupplement for more information.
Introduction
6
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
WARNING LIGHTS AND CHIMES
Warning lights and gauges can alert you to a vehicle condition that may
become serious enough to cause extensive repairs. A warning light may
illuminate when a problem exists with one of your vehicle’s functions.
Many lights will illuminate when you start your vehicle to make sure the
bulbs work. If any light remains on after starting the vehicle, refer to the
respective system warning light for additional information.
Service engine soon:The service
engine soon indicator light
illuminates when the ignition is first
turned to the on position to check
the bulb and to indicate whether the vehicle is ready for
Inspection/Maintenance (I/M) testing. Normally, the service engine soon
light will stay on until the engine is cranked, then turn itself off if no
malfunctions are present. However, if after 15 seconds the service engine
soon light blinks eight times, it means that the vehicle is not ready for
I/M testing. See theReadiness for Inspection/Maintenance (I/M)
testingin theMaintenance and Specificationschapter.
Solid illumination after the engine is started indicates the on-board
diagnostics system (OBD-II) has detected a malfunction. Refer to
On-board diagnostics (OBD-II)in theMaintenance and Specifications
chapter. If the light is blinking, engine misfire is occurring which could
damage your catalytic converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and have your vehicle serviced
immediately by your authorized dealer.
EFC
H
RPM x 10002
0 13
4
5
6
7
60
100
MPH
20406080
0180160 140 120
0 204080
100
120
Instrument Cluster
12
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Airbag readiness:If this light fails
to illuminate when the ignition is
turned to on, continues to flash or
remains on, have the system
serviced immediately by your authorized dealer. A chime will sound if
there is a malfunction in the indicator light.
Safety belt:Reminds you to fasten
your safety belt. A Belt-Minder
chime will also sound to remind you
to fasten your safety belt. Refer to
theSeating and Safety Restraints
chapter to activate/deactivate the Belt-Minderchime feature.
Charging system:Illuminates when
the battery is not charging properly.
If it stays on while the engine is
running, there may be a malfunction
with the charging system. Contact your authorized dealer as soon as
possible. This indicates a problem with the electrical system or a related
component.
Engine oil pressure:Illuminates
when the oil pressure falls below the
normal range, refer toEngine oilin
theMaintenance and
Specificationschapter.
Engine coolant temperature:
Illuminates when the engine coolant
temperature is high. Stop the
vehicle as soon as possible, switch off the engine and let cool. Refer to
Engine coolantin theMaintenance and Specificationschapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
AdvanceTrac/traction control:
Illuminates when the
AdvanceTrac/traction control is
active. If the light remains on, have
the system serviced immediately, refer to theDrivingchapter for more
information.
Instrument Cluster
14
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Speedometer:Indicates the
current vehicle speed.
Engine coolant temperature
gauge:Indicates engine coolant
temperature. At normal operating
temperature, the needle will be in
the normal range (between “H” and
“C”). If the needle moves close to
the “H” range, the engine is
overheating. For more information,
refer toEngine fluid temperature managementandWhat you should
know about fail-safe coolingin theMaintenance and Specifications
chapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
Fuel gauge:Indicates
approximately how much fuel is left
in the fuel tank (when the ignition
is in the on position). The fuel
gauge may vary slightly when the
vehicle is in motion or on a grade.
The fuel icon and arrow indicates
which side of the vehicle the fuel
filler door is located.
Refer toFilling the tankin theMaintenance and Specifications
chapter for more information.
Instrument Cluster
17
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Remember to turn the ignition off when refueling to allow this feature to
correctly detect the added fuel.
LOW FUEL LEVEL will display when you have approximately 50 miles
(80 km), to empty. Press RESET to clear this warning message. It will
return at approximately 25 miles (40 km), 10 miles (16 km) and 0 miles
(0 km) miles to empty.
Distance to empty is calculated using a running average fuel economy,
which is based on your recent driving history of 500 miles (800 km).
This value is not the same as the average fuel economy display. The
running average fuel economy is re-initialized to a factory default value if
the battery is disconnected.
AVG MPG (L/100 km)
Average fuel economy displays your average fuel economy in miles/gallon
or liters/100 km.
If you calculate your average fuel economy by dividing distance traveled
by gallons of fuel used (liters of fuel used by 100 kilometers traveled),
your figure may be different than displayed for the following reasons:
•Your vehicle was not perfectly level during fill-up
•Differences in the automatic shut-off points on the fuel pumps at
service stations
•Variations in top-off procedure from one fill-up to another
•Rounding of the displayed values to the nearest 0.1 gallon (liter)
To determine your average highway fuel economy, do the following:
1. Drive the vehicle at least 5 miles (8 km) with the speed control
system engaged to display a stabilized average.
2. Record the highway fuel economy for future reference.
It is important to press RESET (press RESET in order to reset the
function) after setting the speed control to get accurate highway fuel
economy readings.
For more information refer toEssentials of good fuel economyin the
Maintenance and Specificationschapter.
MPG (L/km)
This displays instantaneous fuel economy as a bar graph ranging from↓
poor economy to↑excellent economy.
Your vehicle must be moving to calculate instantaneous fuel economy.
When your vehicle is not moving, this function shows↓, one or no bars
illuminated. Instantaneous fuel economy cannot be reset.
Instrument Cluster
19
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
TIMER
Timer displays the trip elapsed drive time.
To operate, do the following:
1. Press and release RESET in order to start the timer.
2. Press and release RESET to pause the timer.
3. Press and hold RESET until the timer resets.
Blank Screen
The message center display will be blank after cycling through all of the
info menu items.
System check and vehicle feature customization
Press SETUP repeatedly to cycle
the message center through the
following features:
RESET FOR SYSTEM CHECK
When this message appears, press RESET and the message center will
begin to cycle through the following systems and provide a status of the
item if needed.
Note:Some systems show a message only if a condition is present.
1. OIL LIFE
2. CHARGING SYSTEM
3. WASHER FLUID LEVEL
4. DOOR AJAR STATUS
5. LIFTGATE STATUS
6. BRAKE SYSTEM
7. FUEL LEVEL
8. MYKEY DISTANCE (if MyKeyis programmed)
9. MYKEY(S) PROGRAMMED
10. ADMIN KEYS PROGRAMMED
11. ADVANCTRAC
OIL LIFE
This displays the remaining oil life.
An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. USE ONLY
RECOMMENDED ENGINE OILS.
Instrument Cluster
20
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
DRIVER DOOR AJAR— Displayed when the driver door is not
completely closed.
PASSENGER DOOR AJAR— Displayed when the passenger door is
not completely closed.
REAR LEFT DOOR AJAR— Displayed when the rear left door is not
completely closed.
REAR RIGHT DOOR AJAR— Displayed when the rear right door is
not completely closed.
PARK BRAKE ENGAGED— Displayed when the parking brake is set,
the engine is running and the vehicle is driven more than 3 mph
(5 km/h). If the warning stays on after the parking brake is released,
contact your authorized dealer as soon as possible.
XXX MILES TO E FUEL LEVEL LOW— Displayed as an early
reminder of a low fuel condition.
CHECK FUEL FILL INLET— Displayed when the fuel fill inlet may
not be properly closed. Refer toEasy Fuel “no cap” fuel systemin the
Maintenance and Specificationschapter.
CHECK BRAKE SYSTEM— Displayed when the braking system is not
operating properly. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
LIFTGATE AJAR— Displayed when the liftgate is not completely
closed. Press RESET to reset display.
CHECK PARK AID (if equipped)— Displayed when the transmission
is in R (Reverse) and the reverse sensing system (park aid) is disabled.
REMOVE OBJECTS NEAR PASS SEAT— Displayed when objects
are by the passenger seat. After the objects are moved away from the
seat, if the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
BRAKE FLUID LEVEL LOW— Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer toBrake
fluidin theMaintenance and Specificationschapter.
AWD OFF (if equipped)— Displayed when the AWD system has been
automatically disabled to protect itself. This is caused by operating the
vehicle with the compact spare tire installed or if the system is
overheating. The AWD system will resume normal function and clear this
message after driving a short distance with the road tire re-installed or
after the system is allowed to cool.
CHECK AWD (if equipped)— Displayed when a problem exists with
the AWD system. Contact your authorized dealer as soon as possible.
Instrument Cluster
23
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)