2012 FORD F650 service

4. If tapered dowels are required, install them at each stud and into the
flange of the axle shaft. Use a punch or drift and hammer, if needed.
5. Install the fasteners and tighten to correct torque value. Refer to the
Service Manual.
Towing the vehicle with the rear wheels suspended
Note:To avoid damage to the cab roof or air deflector when towing the
vehicle backward (rear wheels suspended) the air deflector must be
removed.
Whenever possible, it is preferable to tow a disabled vehicle from the
rear by raising the rear of the chassis. When towing a vehicle with the
rear of the chassis suspended, the front wheels must be locked in the
straight-ahead position.
Vehicles equipped with a manual transmission must have at least 1.0 pint
(0.5L) of transmission fluid drained from the case. This prevents the
transmission fluid from entering the clutch housing and fluid saturating
the clutch discs. Make sure that the transmission fluid is replaced before
the vehicle is returned to service.
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend that you return to your
authorized selling dealer to ensure your continued satisfaction. Please
note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may need to take your vehicle to another authorized dealer.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at you
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
contact the Ford Commercial Vehicle Operations Hotline. Please have the
following information available:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States:
Mailing address
Ford Motor Company
Commercial Vehicle Operations
PO Box 6248
Dearborn, MI 48121
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com
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In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
800-565-3673
www.ford.ca
Additional information and resources are available online at
www.fleet.ford.com:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
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In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of low quality diesel fuel may affect your emissions control
system and may cause engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
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fuel. In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Ford dealerships outside of the US & Canada may be unable to support
the F–650/750 due to the specialized training and servicing requirements
of these vehicles. If your vehicle must be serviced while you are traveling
or living in Central or South America, the Caribbean, or the Middle East,
contact the nearest Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
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GENERAL SERVICING GUIDELINES AND PRECAUTIONS
Always use care when performing vehicle maintenance, repairs or system
checks. Improper or incomplete service could result in the vehicle not
working properly which may result in personal injury or damage to the
vehicle or equipment. It is the operator’s responsibility to see that the
vehicle receives proper care and maintenance. If you have any questions
about performing service, have the service done by a qualified
technician.
Servicing guidelines
When servicing your vehicle, always:
•wear safety glasses for eye protection.
•do not wear loose-fitting clothing, hanging jewelry, watches or rings.
•do not smoke.
•set the parking brake or chock the wheels.
•use support stands, not a jack, when working under a raised vehicle.
•turn off the ignition unless a procedure requires the engine to be
running.
•operate the engine in a well-ventilated area.
•do not work on the brakes or the clutch unless the proper precautions
are taken to avoid inhaling friction material dust.
•avoid contact with hot metal parts. Allow the components to cool
before working with, or around, them.
Quality service parts are available through your dealer. If dealer parts are
not used, make sure the replacement parts are of equivalent quality.
WARNING:The use of inferior parts can adversely affect the
quality and reliability of your vehicle which, in turn, can result in
property damage, personal injury or death.
Note:To avoid damage to the vehicle’s electrical components prior to
electric welding:
•disconnect both battery cables.
•attach the welder ground cable as close as possible to the part being
welded.
•if it is necessary to weld close to an electrical component, it is
recommended that the component be temporarily removed.
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Follow the checks and services in theScheduled Maintenance Guide
chapter. Have your dealer or service center inspect your vehicle at least
once a year; remember that regular maintenance and inspections usually
prevent serious problems from developing later.
WARNING:Making modifications to various parts, components
and systems of the vehicle, such as brake and steering systems
can adversely affect the quality, reliability and operation of your vehicle
and could result in property damage, personal injury or death. Such
modifications must be avoided.
WARNING:Failure to properly perform maintenance and
servicing procedures could result in vehicle damage, personal
injury or death.
If the owner/operator of the vehicle is a skilled technician and intends on
performing the vehicle maintenance and service, he is strongly urged to
purchase a service manual.
WARNING:Take care when performing any maintenance,
system check or service on your vehicle. Some of the materials
may also be hazardous if used, serviced or handled improperly and
could result in property damage, personal injury or death.
Air conditioning system checks
Have the air conditioning system checked each spring. The refrigerant
charge, cleanliness of the condenser-evaporator cores and belt condition
are essential to system performance.
When the air conditioning system is being used daily, remove the fresh
air filter (if equipped) once each season and check for dirt, lint, etc.
Replace the filter if necessary. Vehicles operating in unusually dusty
conditions may require more frequent filter inspection and replacement.
Front axle - general service information
Maintaining the front axle alignment to specifications is very important
and should only be performed by a qualified technician. Toe-in
adjustment is particularly important with radial tires.
Make sure the axle mounting U-bolt nuts, attaching or mounting bolts
and nuts are securely tightened. Regularly check front axle for damage,
binding, worn parts and adequate lubrication.
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At regular intervals, or during other scheduled maintenance (tire
rotation/service, wheel bearing service, alignment, etc.), the kingpins
should be checked for excessive wear. Refer to the service manual for
proper procedures.
Toe-in setting - general inspection
Inspecting steer axle tires in the first 3,000–10,000 service miles
(5,000–16,000 service km) generally shows if tires are wearing normally.
Rapid outside shoulder wear on both tires indicates too much toe-in.
Rapid inside shoulder wear on both tires indicates too much toe-out. In
P&D-type service, left-to-right steer tire tread life differentials up to 40%
can be observed depending on routes and other variables.
Follow the tire manufacturer’s recommended cold inflation pressure for
the tire size, load range (ply rating) and steer axle loading typical for
their operation (each steer axle tire equals
12steer axle loading).
Special applications may warrant a setting based on experience with the
type of tire operating loads and conditions. Radial tires are more
sensitive to toe-in setting than bias ply tires. While not insensitive to
vehicle alignment, fine tuning school bus alignment to line-haul truck
standards does not drastically improve tire tread life.
It is essential that correct toe-in and tire pressure be maintained for
optimum tire wear.
Rear axle - general inspection
Make sure that the axle mounting U-bolts, attaching or mounting bolts
and nuts are securely tightened. Refer toU-bolt nut torquein this
chapter. Regularly check the rear axle for damaged, binding or worn
parts.
NoSpin Detroit Locker positive locking differential
Vehicles equipped with this type differential have the operator’s manual
supplied with the vehicle. Refer to this manual for maintenance checks.
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