2012 FORD F150 phone

The front passenger sensing system may detect small or medium objects
placed on the seat cushion. For most objects that are in the front
passenger seat, the passenger airbag will be disabled. Even though the
passenger airbag is disabled, thepass airbag offlamp may or may not
be illuminated according to the table below.
ObjectsPass Airbag Off
Indicator LampPassenger Airbag
Small (i.e. three-ring
binder, small purse,
bottled water)Unlit Disabled
Medium (i.e. heavy
briefcase, fully packed
luggage)Lit Disabled
Empty seat, or small
to medium object with
safety belt buckledLit Disabled
In case there is a problem with the
front passenger sensing system, the
airbag readiness lamp in the
instrument cluster will stay lit.
DO NOT attempt to repair or service the system; take your vehicle
immediately to an authorized dealer.
WARNING:The front passenger airbag is not designed to offer
protection to an occupant in the center seating position.
WARNING:An out of position front center occupant could
affect the decision of the front passenger sensing system.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancechapter of thisOwner’s Guide.
WARNING:Any alteration/modification to the front passenger
seat may affect the performance of the front passenger sensing
system.
Seating and Safety Restraints
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraftparts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
Customer Assistance
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Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Rear suspension components may require regular cleaning with a power
washer or a thorough rinse with a strong stream of water if the vehicle is
operated in dusty or muddy environments. Rear leaf springs or other
suspension components may emit squeak or popping noises while
operating the vehicle if particles such as dirt, rocks, or other debris are
present in the components.
FORD AND LINCOLN CAR CARE PRODUCTS
Your Ford or Lincoln authorized dealer has many quality products
available to clean your vehicle and protect its finishes. These quality
products have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
appearance of your vehicle. Each product is made from high quality
materials that meet or exceed rigid specifications. For best results, use
the following products or products of equivalent quality:
MotorcraftBug and Tar Remover (ZC-42)
MotorcraftCustom Bright Metal Cleaner (ZC-15)
MotorcraftDetail Wash (ZC-3-A)
MotorcraftDusting Cloth (ZC-24)
MotorcraftEngine Shampoo and Degreaser (U.S. only) (ZC-20)
Cleaning
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•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
To ensure proper operation of the battery management system (BMS),
any electrical devices that are added to the vehicle should not have their
ground connection made directly at the negative battery post. A
connection at the negative battery post can cause inaccurate
measurements of the battery condition and potential incorrect system
operation.
•Any non-Ford electrical or electronic accessories or components that
are added to the vehicle by the authorized dealer or the owner may
adversely affect battery performance and durability, and may also
adversely affect the performance of other electrical systems in the
vehicle.
Accessories
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C
Capacities for refilling fluids ....415
Car2UHome Automation
System .......................................116
Cargo management system ......129
CD ................................................49
Cell phone use ..............................9
Changing a tire .........................338
Child safety seats ......................213
attaching with tether straps ..222
in front seat ....................214, 220
in rear seat ......................214, 220
LATCH .....................................220
recommendations ...................211
Child safety seats -
booster seats .............................227
Cleaning your vehicle
engine compartment ..............362
instrument panel ............365–366
interior .....................................367
plastic parts ............................364
safety belts ..............................367
washing ....................................360
waxing .....................................361
wheels ......................................361
wiper blades ............................364
Climate control
(see Air conditioning
or Heating) ................68, 71, 73, 76
Clock ......................................49–50
Clock adjust
AM/FM Stereo ...........................49
Compass, electronic ....................98
calibration ...............................100
set zone adjustment .................99
Console ........................................98Controls
power seat ...............................167
steering column ......................113
Coolant
checking and adding ..............385
refill capacities ................388, 415
specifications ..........................415
Cruise control
(see Speed control) ..................111
Customer Assistance ................326
Ford Extended Service
Plan ..................................427, 430
Getting assistance outside
the U.S. and Canada ..............356
Getting roadside assistance ...326
Getting the service you
need .........................................352
Ordering additional owner’s
literature .................................358
Utilizing the
Mediation/Arbitration
Program ...................................356
D
Daytime running lamps
(see Lamps) ................................83
Defrost
rear window and
rearview mirrors ...........71, 73, 76
windshield .....................71, 73, 76
Dipstick
automatic transmission
fluid ..........................................407
engine oil .................................378
Driving under special
conditions ..................303, 320, 323
sand .........................................322
snow and ice ...........................324
through water .................322, 325
Index
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