2012 FORD ESCAPE HYBRID roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where all
findings of the BBB Auto Line dispute, and decision, are admissible in the
court action. Should you choose to accept the BBB AUTO LINE decision,
Ford is then bound by the decision, and must comply with the decision
within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clear coat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner, which is
available from your authorized dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clear coat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover ,
available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
Cleaning
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FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford Custom Accessories are available for your
vehicle through your local Ford or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
The following is a list of several Ford Custom Accessories. Not all
accessories are available for all models. For a complete listing of the
accessories that are available for your vehicle, please contact your dealer
or visit our online store at:www.fordaccessories.com(U.S. only).
Exterior style
•Bug shields•Splash guards
•Deflectors•Rear spoiler
Interior style
•Ambient lighting kit•Floor mats
•Rear seat entertainment*
Lifestyle
•Ash cup / smoker’s package•Roof racks and carriers*
•Cross bars•Cargo net
•Navigation*•SUV camping net*
•Cargo organization and management
Peace of mind
•Keyless entry keypad•Protective seat covers*
•Wheel locks•Back up alarm*
•Bumper and hitch mounted parking sensors*
Accessories
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K
Keyless entry system
autolock ...........................103, 105
keypad .....................................111
locking and unlocking doors ..113
programming entry code .......111
Keys .....................................97, 115
positions of the ignition .........211
L
Lamps
bulb replacement
specifications chart ..................66
daytime running light ...............61
fog lamps ...................................60
headlamps .................................59
headlamps, flash to pass ..........60
instrument panel, dimming .....61
interior lamps ...............63–64, 66
replacing bulbs .........................67
LATCH anchors .........................167
Liftgate ................................93, 109
Lights, warning and indicator ....20
anti-lock brakes (ABS) ..........217
Loading instructions .................205
Load limits .................................199
Locks
autolock ...........................103, 105
childproof ................................107
doors ........................................103
Lubricant specifications ...........324
Luggage rack ...............................94
Lug nuts ....................................268
Lumbar support, seats .............121M
Manual transmission
fluid capacities ........................324
lubricant specifications ..........324
Message center ...........................27
english/metric button ...............31
system check button ................31
warning messages .....................31
Mirrors ...................................79–80
automatic dimming rearview
mirror ........................................79
fold away ...................................80
heated ........................................81
side view mirrors (power) .......80
Moon roof ....................................84
Motorcraftparts ..............289, 323
MyKey ..........................................98
N
Navigation system .......................53
O
Octane rating ............................311
Oil (see Engine oil) ..................296
P
Parental MyKey programming ...98
Park Assist ................................233
Parking brake ............................218
Parts
(see Motorcraftparts) ...........323
Passenger Occupant
Classification Sensor .................131
Index
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Power distribution box
(see Fuses) ...............................253
Power door locks ......................103
Power mirrors .............................80
Power point .................................76
Power steering ..........................225
Power Windows ...........................78
Preparing to drive your
vehicle ........................................225
R
Radio ............................................36
Rear-view camera system .........231
Recommendations for
attaching safety restraints
for children ................................161
Relays ........................................249
Remote entry system .......107–108
illuminated entry ....................111
locking/unlocking
doors ................................108–109
opening the trunk ...................109
panic alarm .............................109
replacement/additional
transmitters .............................110
replacing the batteries ...........110
Reverse sensing system ...........229
Roadside assistance ..................246
Roof rack ...............................94–95
S
Safety belts (see Safety
restraints) ..................133–135, 137
Safety Canopy ...................153, 155
Safety defects, reporting ..........282Safety restraints ........133–135, 137
Belt-Minder...........................139
extension assembly ................138
for adults .........................134–135
for children .............................159
Occupant Classification
Sensor ......................................131
warning light and chime ........138
Safety restraints - LATCH
anchors ......................................167
Safety seats for children ..........163
Safety Compliance
Certification Label ....................328
Satellite Radio .............................40
Satellite Radio Information ........50
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............342
Seats ..........................................117
child safety seats ....................163
heated ......................................123
SecuriCode keyless entry
system ........................................111
SecuriLock passive anti-theft
system ........................................113
Servicing your vehicle ..............290
Setting the clock .........................36
Snowplowing ...............................14
SOS Post Crash Alert ...............158
Spark plugs,
specifications .....................323, 327
Special notice
ambulance conversions ............14
utility-type vehicles ..................13
Specification chart,
lubricants ...................................324
Speed control ..............................81
Index
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