ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
Roadside Emergencies
214
2012 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Flexible Fuel Vehicle (FFV) ....273
Floor mats .............................73, 75
Fluid capacities .........................296
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................198
Fuel ............................................273
calculating fuel
economy ............................23, 279
cap ...........................................276
capacity ...................................296
choosing the right fuel ...........277
detergent in fuel .....................277
filling your vehicle with
fuel ...........................273, 276, 279
filter, specifications ........272, 295
fuel pump shut-off switch .....216
improving fuel economy ........279
octane rating ...................277, 300
quality ......................................278
running out of fuel .................278
safety information relating to
automotive fuels .....................273
Fuel - flex fuel vehicle
(FFV) .................................273, 277
Fuses ..................................217–218
G
Gas cap (see Fuel cap) ............276
Gas mileage
(see Fuel economy) .................279
Gauges .........................................19
H
Hazard flashers .........................215
Headlamps ...................................51
aiming ........................................54bulb specifications ....................57
daytime running lights .............52
flash to pass ..............................51
high beam .................................51
replacing bulbs .........................59
turning on and off ....................51
Head restraints ...........................89
Heating
heater only system .............48, 50
heating and air conditioning
system .......................................49
Hood ..........................................258
I
Ignition ...............................184, 300
Illuminated visor mirror .............65
Infant seats
(see Safety seats) .....................120
Inspection/maintenance (I/M)
testing ........................................284
Instrument panel
cleaning ...................................253
cluster ........................................14
lighting up panel and
interior .......................................52
J
Jack ............................................225
positioning ...............................225
storage .....................................225
Jump-starting your vehicle ......235
K
Keyless entry system
autolock .....................................75
Index
332
2012 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
