2012 FIAT 500 service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 369

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (888) 242–6342
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
370 IF YOU NEED CONSUMER ASSISTANCE

Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. Itis not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
9
IF YOU NEED CONSUMER ASSISTANCE 371

West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FIAT Group Automobiles
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
9
IF YOU NEED CONSUMER ASSISTANCE 373

•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FIAT Group Automobiles
vehicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
374 IF YOU NEED CONSUMER ASSISTANCE

significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C, repre-
senting the tire’s resistance to the generation of heat and its
ability to dissipate heat, when tested under controlled condi-
tions on a specified indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire to degen-
erate and reduce tire life, and excessive temperature can lead
to sudden tire failure. The grade C corresponds to a level of
performance, which all passenger car tires must meet under
the Federal Motor Vehicle Safety Standard No. 109. Grades B
and A represent higher levels of performance on the labora-
tory test wheel, than the minimum required by law.
WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
9
IF YOU NEED CONSUMER ASSISTANCE 375

Child Seat.............................. 62
Clean Air Gasoline ....................... 261
Cleaning Wheels ............................ 333
Climate Control ......................... 190
Clutch ............................... 327
Clutch Fluid ........................... 327
Compact Disc (CD) Maintenance ............. 189
Compact Spare Tire ...................... 249
Connector UCI .............................. 186
Universal Consumer Interface (UCI) ....... 186
Contract, Service ........................ 371
Convertible Top Maintenance ............... 336
Coolant (Antifreeze) ................... 347,348
Cooling System ......................... 321
Adding Coolant (Antifreeze) ............. 323
Coolant Level .................... 322,325
Disposal of Used Coolant ............... 324 Drain, Flush, and Refill
................ 322
Inspection .......................... 325
Points to Remember ................ 324,325
Pressure Cap ........................ 324
Selection of Coolant (Antifreeze) .......... 322
Corrosion Protection ..................... 330
Cruise Light ........................... 135
Cupholders ............................ 124
Customer Assistance ..................... 369
Data Recorder, Event ...................... 56
Daytime Running Lights ................... 101
Dealer Service .......................... 308
Defroster, Windshield .............70,191,192,198
Diagnostic System, Onboard ................ 306
Dipsticks Automatic Transmission ................ 330
Disposal Antifreeze (Engine Coolant) ............. 324
380 INDEX

High Beam Indicator.................. 134
Low Fuel .......................... 134
Malfunction Indicator (Check Engine) ...... 138
Oil Pressure ........................ 138
Park .............................. 101
Seat Belt Reminder ................... 135
Service Engine Soon (Malfunction Indicator) . 138
Tire Pressure Monitoring (TPMS) ......... 136
Traction Control ..................... 235
Turn Signal .................... 72,102,134
Voltage ............................ 135
Wait to Start ........................ 133
Warning (Instrument Cluster Description) . . . 133
Loading Vehicle Tires .............................. 242
Locks Automatic Door ...................... 24
Door .............................. 22
Power Door ......................... 23 Lubrication, Body
....................... 316
Maintenance Free Battery .................. 313
Maintenance Procedures ................... 309
Maintenance Schedule .................... 352
Maintenance, General ..................... 309
Malfunction Indicator Light (Check Engine) . . 138,307
Manual Transmission .................. 209,329
Fluid Level Check .................... 329
Frequency of Fluid Change ............. 329
Lubricant Selection ................... 329
Manual, Service ......................... 373
Master Cylinder (Brakes) .................. 327
Mirrors ................................ 80
Automatic Dimming ................... 81
Electric Powered ...................... 82
Modifications/Alterations, Vehicle ............. 7
Monitor, Tire Pressure System ............... 256
Multi-Function Control Lever ............... 100
10
INDEX 385