2012 CHRYSLER 300 service

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 545

REPORTING SAFETY DEFECTS
In the 50 United States and Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 547

•Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need
in diagnosing/troubleshooting, problem solving, main-
taining, servicing, and repairing Chrysler Group LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manu-
als make it easy for students and technicians to find and
fix problems on computer-controlled vehicle systems
and features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
548 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 549

Conserving Fuel........................ 294
Console, Floor.......................... 262
Console, Overhead....................... 237
Contract, Service........................ 545
Coolant Pressure Cap (Radiator Cap).......... 495
Cooling System......................... 492
Adding Coolant (Antifreeze)............. 494
Coolant Capacity..................... 521
Coolant Level....................492,496
Disposal of Used Coolant............... 495
Drain, Flush, and Refill................ 493
Inspection.......................... 496
Points to Remember.................. 496
Pressure Cap........................ 495
Radiator Cap....................... 495
Selection of Coolant (Antifreeze)....493,521,522
Corrosion Protection..................... 502
Cruise Control (Speed Control).............. 199
Cupholders.........................259,507Customer Assistance..................... 543
Data Recorder, Event...................... 70
Daytime Brightness, Interior Lights........... 186
Daytime Running Lights................... 179
Dealer Service.......................... 477
Deck Lid, Emergency Release................ 43
Deck Lid, Power Release................... 41
Defroster, Rear Window................... 267
Defroster, Windshield...................84,338
Delay (Intermittent) Wipers................. 187
Diagnostic System, Onboard................ 475
Dimmer Switch, Headlight................. 181
Dipsticks
Oil (Engine)........................ 479
Disabled Vehicle Towing................... 467
Disposal
Antifreeze (Engine Coolant)............. 495
Engine Oil......................... 482
10
INDEX 555

Exterior............................ 86
Fog ............................179,276
Hazard Warning Flasher............... 448
Headlight Switch..................... 175
Headlights......................175,517
Headlights On Reminder............... 179
Headlights On With Wipers..........176,188
High Beam......................... 181
High Beam Indicator.................. 276
High Beam/Low Beam Select............ 181
Illuminated Entry..................... 21
Instrument Cluster................... 175
Intensity Control..................... 184
Interior............................ 184
License............................ 520
Lights On Reminder.................. 179
Low Fuel.......................... 289
Malfunction Indicator (Check Engine)...... 279
Map Reading.....................182,183Parade Mode (Daytime Brightness)........ 186
Passing............................ 181
Reading......................182,183,237
Seat Belt Reminder................... 284
Security Alarm (Theft Alarm)............ 281
Service.........................516,517
Service Engine Soon
(Malfunction Indicator)................ 279
SmartBeams........................ 177
Theft Alarm (Security Alarm)............ 281
Tire Pressure Monitoring (TPMS).......277,410
Traction Control..................... 386
Turn Signal....................86,180,181
Vanity Mirror........................ 98
Warning (Instrument Cluster Description) . . . 276
Load Leveling System.................... 270
Loading Vehicle......................431,433
Capacities.......................... 433
Tires .............................. 393
562 INDEX

Locks................................. 29
Auto Unlock......................... 32
Automatic Door...................... 32
Child Protection...................... 32
Door.............................. 29
Power Door......................... 31
Low Tire Pressure System.................. 410
Lower Anchors and Tether for CHildren
(LATCH)............................75,76
Lubrication, Body....................... 488
Maintenance Free Battery.................. 483
Maintenance Procedures................... 478
Maintenance Schedule.................... 526
Maintenance, General..................... 478
Malfunction Indicator Light (Check Engine) . . 279,475
Manual Transmission..................... 502
Fluid Level Check.................... 502
Manual, Service......................... 547Master Cylinder (Brakes).................. 498
Memory Feature (Memory Seat)............. 169
Memory Seat........................... 169
Memory Seats and Radio.................. 169
Methanol............................. 421
Mini-Trip Computer...................... 297
Mirrors................................ 94
Automatic Dimming................... 94
Electric Powered...................... 97
Electric Remote....................... 97
Exterior Folding...................... 95
Heated............................. 98
Outside............................ 95
Vanity............................. 98
Mode
Fuel Saver......................... 294
Modifications/Alterations, Vehicle............. 7
Monitor, Tire Pressure System............... 410
Mopar Parts.........................477,546
10
INDEX 563

Front Seat.........................47,48
Inspection.......................... 84
Operating Instructions.................. 48
Pretensioners........................ 54
Rear Seat........................... 47
Untwisting Procedure.................. 52
Seats................................. 157
Adjustment......................... 157
Easy Entry......................... 172
Head Restraints...................... 165
Heated............................ 160
Height Adjustment................... 157
Memory........................... 169
Power............................ 157
Rear Folding........................ 168
Seatback Release..................... 168
Tilting............................ 157
Security Alarm (Theft Alarm)................ 18
Selection of Coolant (Antifreeze)..........493,522Selection of Oil......................... 480
Sentry Key (Immobilizer)................... 16
Sentry Key Programming................... 18
Sentry Key Replacement................... 17
Service Assistance....................... 543
Service Contract......................... 545
Service Engine Soon Light
(Malfunction Indicator).................... 279
Service Manuals........................ 547
Setting the Clock........................ 328
Shift Lever Override...................... 464
Shifting............................... 353
Automatic Transmission................ 353
Shoulder Belt Upper Anchorage.............. 51
Shoulder Belts........................... 47
Side Airbag............................. 65
Side View Mirror Adjustment................ 95
Signals, Turn......................86,181,276
Slippery Surfaces, Driving On............... 370
10
INDEX 567