2012 CHEVROLET SILVERADO towing
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Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
13-10 Customer Information
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for
Chevrolet dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is
not accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Chevrolet dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.
Page 552 of 584
Black plate (12,1)Chevrolet Silverado Owner Manual - 2012
13-12 Customer Information
Services Not Included in
Roadside Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization
situations due to a major force
or unforeseen circumstances,
such as natural phenomena of
an extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from the
services provided.
.Cost of towing a trailer when
choosing a Chevrolet dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services
are of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0800
United States
1-866-466-8901
Canada
1-800-268-6800
E-mail
[email protected]
Chevrolet reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Page 556 of 584
Black plate (16,1)Chevrolet Silverado Owner Manual - 2012
13-16 Customer Information
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage.
There are significant differences in
the quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation
for damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs withGenuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
(U.S. and Canada) on page 13‑7
or
Roadside Assistance Program
(Mexico) on page 13‑9. Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑29.
Page 574 of 584
Black plate (4,1)Chevrolet Silverado Owner Manual - 2012
i-4 INDEX
Devices, Auxiliary . . . . . . . . . . . . . 7-34
Diagnostics, OnStar®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-8
Door Ajar Messages . . . . . . . . . . . . . . . 5-43
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-8
Rear Doors . . . . . . . . . . . . . . . . . . . . 2-9
Drive Belt Routing, Engine . . . . . 12-6
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-32
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-82
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-34
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-13
If the Vehicle is Stuck . . . . . . . . . 9-16
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5 Driving (cont'd)
Vehicle Load Limits . . . . . . . . . . . 9-17
Wet Roads . . . . . . . . . . . . . . . . . . . 9-12
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-14
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-5
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . 10-71
DVD
Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-40
DVD/CD Player . . . . . . . . . . . . . . . . 7-23
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-78
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . 9-115
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-47
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-47
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-51
Overload . . . . . . . . . . . . . . . . . . . 10-46 Emergency, OnStar
®. . . . . . . . . . 14-2
Engine
Air Cleaner/Filter . . . . . . . . . . . 10-17
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-24
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-20
Coolant Heater . . . . . . . . . . . . . . . 9-32
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-17
Cooling System . . . . . . . . . . . . . 10-19
Cooling System
Messages . . . . . . . . . . . . . . . . . . . 5-44
Drive Belt Routing . . . . . . . . . . . . 12-6
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-36
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Oil Pressure Gauge . . . . . . . . . . 5-16
Overheated Protection Operating Mode . . . . . . . . . . . 10-26
Overheating . . . . . . . . . . . . . . . . 10-23
Power Messages . . . . . . . . . . . . . 5-46
Pressure Light . . . . . . . . . . . . . . . . 5-30
Running While Parked . . . . . . . . 9-37
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-29
Page 575 of 584
Black plate (5,1)Chevrolet Silverado Owner Manual - 2012
INDEX i-5
Engine OilLife System . . . . . . . . . . . . . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-45
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . 9-102
Event Data Recorders . . . . . . . . 13-20
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-21
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-3
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . 10-26
Fast Idle System . . . . . . . . . . . . . . . 9-31
Features Memory . . . . . . . . . . . . . . . . . . . . . . . 1-13
Filter,
Engine Air Cleaner . . . . . . . . . 10-17
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3
Flashers, Hazard Warning . . . . . . 6-5
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-79 Changing . . . . . . . . . . . . . . . . . . . 10-80
Floor Mats . . . . . . . . . . . . . . . . . . .10-108 Fluid
Automatic
Transmission . . . . . . . 10-11, 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-30
Four-Wheel Drive Transfer Case . . . . . . . . . . . . . . . 9-45
Power Steering . . . . . . . . . . . . . 10-27
Washer . . . . . . . . . . . . . . . . . . . . . 10-28
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-15
Four-Wheel Drive . . . . . . . 10-32, 9-45
Four-Wheel-Drive Light . . . . . . . . 5-28
Front Axle . . . . . . . . . . . . . . . . . . . . 10-33
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated and Ventilated . . . . . . . . 3-10
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-76 Additives . . . . . . . . . . . . . . . . . . . . . 9-77
E85 (85% Ethanol) . . . . . . . . . . . 9-78
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-81 Fuel (cont'd)
Filling the Tank . . . . . . . . . . . . . . . 9-80
Fuels in Foreign Countries . . . . 9-77
Gasoline Specifications . . . . . . . 9-77
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Low Fuel Warning Light . . . . . . . 5-30
Management, Active . . . . . . . . . . 9-36
Recommended . . . . . . . . . . . . . . . 9-76
Requirements, California . . . . . 9-77
System Messages . . . . . . . . . . . . 5-46
Fuel Economy Driving . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Full-Size Spare Tire . . . . . . . . . . 10-91
Fuses Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-47
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-47
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-51
Page 576 of 584
Black plate (6,1)Chevrolet Silverado Owner Manual - 2012
i-6 INDEX
G
Garage Door Opener . . . . . . . . . . 5-60Programming . . . . . . . . . . . . . . . . . 5-60
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-77
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 5-17
Engine Oil Pressure . . . . . . . . . . 5-16
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Odometer . . . . . . . . . . . . . . . . . . . . . 5-14
Speedometer . . . . . . . . . . . . . . . . . 5-14
Tachometer . . . . . . . . . . . . . . . . . . . 5-14
Trip Odometer . . . . . . . . . . . . . . . . 5-14
Voltmeter . . . . . . . . . . . . . . . . . . . . . 5-18
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 5-12
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-82
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glass Replacement . . . . . . . . . . . 10-39
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-42
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-39
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-42
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-3
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-42
High-Beam On Light . . . . . . . . . . 5-31
High/Low Beam Changer . . . . . . 6-3
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . 3-10
Heated Mirrors . . . . . . . . . . . . . . . . . 2-16
Heater Engine Coolant . . . . . . . . . . . . . . . 9-32
Heating and Air Conditioning . . . . . . . . . . . . . . . 8-1, 8-4
High-Beam On Light . . . . . . . . . . . 5-31 High-Speed Operation . . . . . . . . 10-63
Highway Hypnosis . . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . . 9-13
Hill Start Assist (HSA) . . . . . . . . . 9-62
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . 3-14
Hydraulic Clutch . . . . . . . . . . . . . . 10-17
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 9-31
Ignition Positions . . . . . . . . . . . . . . 9-27
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . 10-38
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-12
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-44
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . 5-13
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . 4-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
Page 580 of 584
Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
i-10 INDEX
Pregnancy,Using Safety Belts . . . . . . . . . . . 3-20
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-21
Program Courtesy Transportation . . . . 13-13
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-21
Statement . . . . . . . . . . . . . . . . . . 13-21
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-8
CD/DVD Player . . . . . . . . . . . . . . . 7-23
Reception . . . . . . . . . . . . . . . . . . . . 7-14
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-10
Reading Lamps . . . . . . . . . . . . . . . . . 6-9
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-34 Locking . . . . . . . . . . . . . . . . . . . . . . . 9-65
Rear Doors . . . . . . . . . . . . . . . . . . . . . 2-9
Rear Seat Audio (RSA)
System . . . . . . . . . . . . . . . . . . . . . . . 7-50 Rear Seat Entertainment
System . . . . . . . . . . . . . . . . . . . . . . . 7-40
Rear Seat Audio (RSA) . . . . . . . 7-50
Rear Seats . . . . . . . . . . . . . . 3-11, 3-12
Rear Vision Camera (RVC) . . . . 9-70
Rear Windows . . . . . . . . . . . . . . . . . 2-20
Rearview Mirror Automatic Dimming . . . . . . . . . . . 2-17
Rearview Mirrors . . . . . . . . . . . . . . 2-17
Reclining Seatbacks . . . . . . . . . . . . 3-6
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-76
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-13
Records Maintenance . . . . . . . . . . . . . . . . .11-17
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-97
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . 10-39 Replacement Bulbs . . . . . . . . . . . 10-45
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-41
Maintenance . . . . . . . . . . . . . . . . .11-16
Replacing Airbag System . . . . . . 3-41
Replacing LATCH System Parts after a Crash . . . . . . . . . . . 3-60
Replacing Safety Belt System Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Reporting Safety Defects
Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-49
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-32
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 5-47
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 9-12
Roadside Assistance Program . . . . . . . . . . . . . . . . 13-7, 13-9
Page 582 of 584
Black plate (12,1)Chevrolet Silverado Owner Manual - 2012
i-12 INDEX
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-36
Starting the Engine . . . . . . . . . . . . 9-29
Starting the VehicleMesssages . . . . . . . . . . . . . . . . . . . 5-49
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-27
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . 10-44
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Center Console . . . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-16
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-20
Sunroof . . . . . . . . . . . . . . . . . . 2-20, 2-22
Switches Airbag On-Off . . . . . . . . . . . . . . . . . 3-30
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Infotainment . . . . . . . . . . . . . . . . . . . 7-1
Noise Control . . . . . . . . . . . . . . . 10-36T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-14
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Taillamps . . . . . . . . . . . . . . . . . . . . . 10-43Bulb Replacement . . . . . . . . . . 10-44
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-12 Immobilizer . . . . . . . . . . . . . . . . . . . 2-12
Throttle, Adjustable . . . . . . . . . . . . 9-26
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Tires Buying New Tires . . . . . . . . . . . 10-72
Chains . . . . . . . . . . . . . . . . . . . . . . 10-78
Changing . . . . . . . . . . . . . . . . . . . 10-80
Designations . . . . . . . . . . . . . . . 10-57
Different Size . . . . . . . . . . . . . . . 10-74
Dual Rotation . . . . . . . . . . . . . . . 10-71
Full-Size Spare . . . . . . . . . . . . . 10-91
If a Tire Goes Flat . . . . . . . . . . 10-79
Inflation Monitor System . . . . 10-65
Inspection . . . . . . . . . . . . . . . . . . 10-68
Messages . . . . . . . . . . . . . . . . . . . . 5-49
Pressure . . . . . . . . . . . . . . . . . . . . 10-63 Tires (cont'd)
Pressure Light . . . . . . . . . . . . . . . . 5-29
Pressure Monitor System . . . 10-64
Rotation . . . . . . . . . . . . . . . . . . . . 10-69
Sidewall Labeling . . . . . . . . . . . 10-55
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-59
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-74
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-76
Wheel Replacement . . . . . . . . 10-77
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-71
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-43
Tow/Haul Mode Light . . . . . . . . . . 5-28
Towing Driving Characteristics . . . . . . . . 9-82
Equipment . . . . . . . . . . . . . . . . . . 9-102
General Information . . . . . . . . . . 9-82
Recreational Vehicle . . . . . . . . 10-97
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-86
Trailer Sway
Control (TSC) . . . . . . . . . . . . . .9-114
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-97