
Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
11-10 Service and Maintenance
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it
properly may help to avoid future
costly repairs. To maintain
vehicle performance, additional
maintenance services may be
required. It is recommended
that your dealer perform these
services—their trained dealer
technicians know your vehicle best.
Your dealer can also perform a
thorough assessment with a
multi‐point inspection to recommend
when your vehicle may need
attention. The following list is
intended to explain the services
and conditions to look for that may
indicate services are required. Battery
The battery supplies power to start
the engine and operate any
additional electrical accessories.
.To avoid break‐down or failure to
start the vehicle, maintain a
battery with full cranking power.
.Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion‐free.
Belts
.Belts may need replacing if
they squeak or show signs of
cracking or splitting.
.Trained dealer technicians
can inspect the belts and
recommend replacement when
necessary. Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s
systems and components.

Black plate (8,1)Chevrolet Silverado Owner Manual - 2012
13-8 Customer Information
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to
qualify. General Motors of

Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
13-10 Customer Information
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for
Chevrolet dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is
not accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Chevrolet dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

Black plate (5,1)Chevrolet Silverado Owner Manual - 2012
OnStar 14-5
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.
Diagnostics
OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If a
diagnostics check is needed
between e-mails, push
Q, and an
Advisor can run a check.
OnStar Additional
Information
Transferring Service
PushQto request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners
PushQand follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles.
Not all OnStar services are
available everywhere or on all
vehicles. For more information,
a full description of OnStar services,
system limitations, and OnStar
terms and conditions, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada); contact
OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080; or push
Qto
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected.

Black plate (8,1)Chevrolet Silverado Owner Manual - 2012
14-8 OnStar
Cellular and GPS Antennas
Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Push
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment on page 9‑115. Added
electrical equipment may interfere
with the operation of the OnStar
system and cause it to not operate.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com. Privacy-sensitive
users of wireless communications
are cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.
Third parties may unlawfully
intercept or access transmissions
and private communications without
consent.

Black plate (2,1)Chevrolet Silverado Owner Manual - 2012
i-2 INDEX
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-4
Automatic Transmission . . . . . . . 9-38 Fluid . . . . . . . . . . . . . . . . . 10-11, 10-14
Manual Mode . . . . . . . . . . . . . . . . . 9-42
Shift Lock ControlFunction Check . . . . . . . . . . . 10-37
Auxiliary Roof Mounted Lamp . . . . . . . . . . . 6-7
Auxiliary Devices . . . . . . . . . . . . . . 7-34
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-33
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-34
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-31
Jump Starting . . . . . . . . . . . . . . . 10-92
Load Management . . . . . . . . . . . . . 6-9
Power Protection . . . . . . . . . . . . . 6-10
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-42
Blade Replacement, Wiper . . . . . . . . . . . . . . . . . . . . . . . 10-39
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-52 Brake
Pedal and Adjustable
Throttle . . . . . . . . . . . . . . . . . . . . . . 9-26
Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-28 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-58
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-61
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-60
System Messages . . . . . . . . . . . . 5-42
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-26
Bulb Replacement . . . . . . . . . . . . 10-45 Center High-MountedStoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . 10-44
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-6
Halogen Bulbs . . . . . . . . . . . . . . 10-42
Headlamp Aiming . . . . . . . . . . . 10-39
Headlamps . . . . . . . . . . . . . . . . . 10-42
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-42
License Plate Lamps . . . . . . . 10-45 Bulb Replacement (cont'd)
Pick-up Box Identification
and Fender Marker
Lamps . . . . . . . . . . . . . . . . . . . . 10-43
Taillamps . . . . . . . . . . . . . . . . . . . 10-43
Taillamps, Turn Signal, Stoplamps, and
Back-up Lamps . . . . . . . . . . . 10-44
Buying New Tires . . . . . . . . . . . . . 10-72
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-6
California
Fuel Requirements . . . . . . . . . . . 9-77
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-3
Warning . . . . . . . . . . . . . . . . . . . . . . 10-3
Camera, Rear Vision . . . . . . . . . . 9-70
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-36
Tailgate . . . . . . . . . . . . . . . . . . . . . . . 2-10
Winter Driving . . . . . . . . . . . . . . . . 9-14

Black plate (8,1)Chevrolet Silverado Owner Manual - 2012
i-8 INDEX
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Low Fuel Warning Light . . . . . . . . 5-30
Lower Anchors andTethers for Children
(LATCH System) . . . . . . . . . . . . . 3-51
Lumbar Adjustment . . . . . . . . . . . . . 3-6 Front Seats . . . . . . . . . . . . . . . . . . . . 3-6
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . .11-17
Maintenance Schedule Recommended Fluids
and Lubricants . . . . . . . . . . . . .11-13
Transfer Case . . . . . . . . . . . . . . . . 9-45
Malfunction Indicator Lamp . . . . 5-24
Manual Mirrors . . . . . . . . . . . . . . . . 2-14
Manual Mode . . . . . . . . . . . . . . . . . . 9-42
Manual Transmission . . . . . . . . . . 9-44 Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-17
Manual Windows . . . . . . . . . . . . . . 2-18
Memory Features . . . . . . . . . . . . . . 1-13
Memory Seats . . . . . . . . . . . . . . . . . . 3-8 Messages
Airbag System . . . . . . . . . . . . . . . . 5-48
Anti-theft Alarm System . . . . . . . 5-48
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-42
Brake System . . . . . . . . . . . . . . . . 5-42
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-43
Engine Cooling System . . . . . . . 5-44
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-45
Engine Power . . . . . . . . . . . . . . . . 5-46
Fuel System . . . . . . . . . . . . . . . . . . 5-46
Key and Lock . . . . . . . . . . . . . . . . . 5-46
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
Object Detection System . . . . . 5-47
Ride Control System . . . . . . . . . . 5-47
Starting the Vehicle . . . . . . . . . . . 5-49
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49
Transmission . . . . . . . . . . . . . . . . . 5-50
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-42
Vehicle Reminder . . . . . . . . . . . . . 5-50
Washer Fluid . . . . . . . . . . . . . . . . . 5-51 Mirrors
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-17
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-14
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-15
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-16
Manual . . . . . . . . . . . . . . . . . . . . . . . 2-14
Manual Rearview . . . . . . . . . . . . . 2-17
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-17
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Trailer Tow . . . . . . . . . . . . . . . . . . . . 2-15
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-64
N
NavigationVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-21
Navigation, OnStar
®. . . . . . . . . . . 14-2
New Vehicle Break-In . . . . . . . . . . 9-26
Noise Control System . . . . . . . . 10-36

Black plate (9,1)Chevrolet Silverado Owner Manual - 2012
INDEX i-9
O
Object Detection SystemMessages . . . . . . . . . . . . . . . . . . . . 5-47
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-14 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-6 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . 10-10
Engine Oil PressureGauge . . . . . . . . . . . . . . . . . . . . . . 5-16
Messages . . . . . . . . . . . . . . . . . . . . 5-45
Pressure Light . . . . . . . . . . . . . . . . 5-30
Older Children, Restraints . . . . . 3-42
Online Owner Center . . . . . . . . . . 13-6
OnStar
®
Additional Information . . . . . . . . 14-5
Connections . . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . . 14-5
Emergency . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . . 14-2
Overview . . . . . . . . . . . . . . . . . . . . . 14-1
Security . . . . . . . . . . . . . . . . . . . . . . 14-2 OnStar
®System . . . . . . . . . . . . . . . 1-35
Operation, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Ordering Service Publications . . . . . . . . 13-17
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-26
Overheating, Engine . . . . . . . . . . 10-23
Overview, OnStar
®. . . . . . . . . . . . 14-1
P
Park
Shifting into . . . . . . . . . . . . . . . . . . . 9-33
Shifting out of . . . . . . . . . . . . . . . . . 9-35
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-17
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-35
Assist, Ultrasonic . . . . . . . . . . . . . 9-68
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-60
Brake and P (Park)Mechanism Check . . . . . . . . 10-38
Over Things That Burn . . . . . . . 9-35 Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-22
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 3-34
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-52
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-52
Pick-up Box Identification
and Fender Marker
Lamps . . . . . . . . . . . . . . . . . . . . . . 10-43
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . . . 9-119
Power
Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . . 5-10
Protection, Battery . . . . . . . . . . . . 6-10
Retained Accessory (RAP) . . . 9-32
Seat Adjustment . . . . . . . . . . . . . . . 3-5
Steering Fluid . . . . . . . . . . . . . . . 10-27
Windows . . . . . . . . . . . . . . . . . . . . . 2-18