2012 CHEVROLET IMPALA radio

Black plate (1,1)Chevrolet Impala Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . 13-10
Service Publications Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-16
Radio Frequency Identification (RFID) . . . . . . . 13-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (14,1)Chevrolet Impala Owner Manual - 2012
13-14 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.

Black plate (16,1)Chevrolet Impala Owner Manual - 2012
13-16 Customer Information
OnStar®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor. See OnStar
Overview on page 14‑1 for more
information.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (6,1)Chevrolet Impala Owner Manual - 2012
14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar’s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See
Radio Frequency Statement on
page 13‑16 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard‐of‐hearing, or speech‐impaired
customers while in the vehicle. The
available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.

Black plate (1,1)Chevrolet Impala Owner Manual - 2012
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-20
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-49
Additional Information,
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-4
Air Cleaner/Filter, Engine . . . . . 10-11
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 8-5
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-5
Airbag Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . 3-34
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-35
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-26
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-28
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-26 Airbag System (cont.)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . 3-26
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-24
Where Are the Airbags? . . . . . . 3-23
Airbags Passenger Status Indicator . . . 5-15
Readiness Light . . . . . . . . . . . . . . 5-14
Servicing Airbag-EquippedVehicles . . . . . . . . . . . . . . . . . . . . . 3-33
System Check . . . . . . . . . . . . . . . . 3-20
Alarm System Anti-theft . . . . . . . . . . . . . . . . . . . . . . 2-11
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-6
Antenna Satellite Radio . . . . . . . . . . . . . . . . 7-13
Anti-theft
Alarm System . . . . . . . . . . . . . . . . 2-11
Alarm System Messages . . . . . 5-35
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-29
Warning Light . . . . . . . . . . . . . . . . . 5-20 Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-69
Interior . . . . . . . . . . . . . . . . . . . . . . 10-72
Armrest Storage . . . . . . . . . . . . . . . . 4-1
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . 13-6
Audio Players . . . . . . . . . . . . . . . . . 7-14 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Audio System Backglass Antenna . . . . . . . . . . . 7-13
Radio Reception . . . . . . . . . . . . . . 7-12
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Automatic Transmission . . . . . . . 9-26
Fluid . . . . . . . . . . . . . . . . . . . . . . . . .10-11
Manual Mode . . . . . . . . . . . . . . . . . 9-28
Shift Lock ControlFunction Check . . . . . . . . . . . 10-22
Auxiliary Devices . . . . . . . . . . . . . . 7-19

Black plate (8,1)Chevrolet Impala Owner Manual - 2012
i-8 INDEX
O
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-11
Off-RoadRecovery . . . . . . . . . . . . . . . . . . . . . . 9-4
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-31
Pressure Light . . . . . . . . . . . . . . . . 5-22
Older Children, Restraints . . . . . 3-36
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
Additional Information . . . . . . . . 14-5
Connections . . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . . 14-5
Emergency . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . . 14-2
Overview . . . . . . . . . . . . . . . . . . . . . 14-1
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
OnStar
®System . . . . . . . . . . . . . . . 1-19
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Ordering Service Publications . . . . . . . . 13-12 Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-17
Overheating, Engine . . . . . . . . . . 10-16
Overview, OnStar
®. . . . . . . . . . . . 14-1
P
Parade Dimming . . . . . . . . . . . . . . . . 6-7
Park Shifting into . . . . . . . . . . . . . . . . . . . 9-21
Shifting out of . . . . . . . . . . . . . . . . . 9-22
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Brake and P (Park)Mechanism Check . . . . . . . . 10-23
Over Things That Burn . . . . . . . 9-23
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-15
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Passenger Sensing System . . . 3-28
Perchlorate Materials
Requirements, California . . . . . 10-3 Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-37
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-20
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Protection, Battery . . . . . . . . . . . . . 6-8
Retained Accessory (RAP) . . . 9-20
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-17
Windows . . . . . . . . . . . . . . . . . . . . . 2-16
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Privacy
Radio FrequencyIdentification (RFID) . . . . . . . 13-16
Program Courtesy Transportation . . . . . . 13-8
Proposition 65 Warning,
California . . . . . . . . . . . . . . . . . . . . . 10-3

Black plate (9,1)Chevrolet Impala Owner Manual - 2012
INDEX i-9
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-16
Statement . . . . . . . . . . . . . . . . . . 13-16
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-6
Reception . . . . . . . . . . . . . . . . . . . . 7-12
Satellite . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Reading Lamps . . . . . . . . . . . . . . . . . 6-6
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-8
Rear Storage . . . . . . . . . . . . . . . . . . . 4-2
Rearview Mirror Automatic Dimming . . . . . . . . . . . 2-15
Rearview Mirrors . . . . . . . . . . . . . . 2-15
Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-37
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-11
Records
Maintenance . . . . . . . . . . . . . . . . .11-13
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-67
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-5 Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . 2-2, 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-29
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-35
Maintenance . . . . . . . . . . . . . . . . .11-12
Replacing Airbag System . . . . . . 3-35
Replacing LATCH System Parts after a Crash . . . . . . . . . . . 3-51
Replacing Safety Belt
System Parts after a Crash . . . 3-20
Reporting Safety Defects Canadian Government . . . . . . 13-14
General Motors . . . . . . . . . . . . . 13-14
U.S. Government . . . . . . . . . . . 13-13
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-43
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-20
Ride Control Systems . . . . . . . . . 9-32
Electronic Stability (ESC) . . . . . 9-32
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . 9-6 Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 13-6
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-18
Rotation, Tires . . . . . . . . . . . . . . . . 10-47
Routing, Engine Drive Belt . . . . . 12-3
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-25
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-10Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Extender . . . . . . . . . . . . . . . . . . . . . . 3-19
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-11
Lap Belt . . . . . . . . . . . . . . . . . . . . . . 3-18
Lap-Shoulder Belt . . . . . . . . . . . . 3-13
Reminders . . . . . . . . . . . . . . . . . . . . 5-13
Replacing after a Crash . . . . . . 3-20
Use During Pregnancy . . . . . . . . 3-17
Safety Defects Reporting Canadian Government . . . . . . 13-14
General Motors . . . . . . . . . . . . . 13-14
U.S. Government . . . . . . . . . . . 13-13

Black plate (10,1)Chevrolet Impala Owner Manual - 2012
i-10 INDEX
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-9
Safety System Check . . . . . . . . . . 3-19
Satellite Radio . . . . . . . . . . . . . . . . . . 7-8
Scheduling Appointments . . . . . . 13-8
SeatsAdjustment, Front . . . . . . . . . . . . . . 3-3
Center Seat . . . . . . . . . . . . . . . . . . . 3-4
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-7
Lumbar Adjustment, Front . . . . . 3-4
Power Adjustment, Front . . . . . . 3-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reclining Seatbacks . . . . . . . . . . . 3-5
Securing Child Restraints . . . . . . . . . . . . . . 3-51, 3-53
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-11
Security, OnStar
®. . . . . . . . . . . . . . 14-2
Service Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-16
Maintenance Records . . . . . . .11-13 Service (cont.)
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-12
Scheduling Appointments . . . . . 13-8
Vehicle Messages . . . . . . . . . . . . 5-35
Servicing the Airbag . . . . . . . . . . . 3-33
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-22
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-21
Out of Park . . . . . . . . . . . . . . . . . . . 9-22
Sidemarker Bulb Replacement . . . . . . . . . . 10-28
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 6-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . 10-63
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-11
Start Vehicle, Remote . . . . . . . . . . 2-5 Starter Switch Check . . . . . . . . . 10-22
Starting the Engine . . . . . . . . . . . . 9-18
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-17
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . 10-28
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-10
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-17
Sunglass Storage . . . . . . . . . . . . . . . 4-1
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Infotainment . . . . . . . . . . . . . . . . . . . 7-1