2012 CHEVROLET AVALANCHE Mobil

Black plate (1,1)Chevrolet Avalanche Owner Manual - 2012
Keys, Doors, and Windows 2-1
Keys, Doors, and
Windows
Keys and Locks
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Remote Keyless Entry(RKE) System . . . . . . . . . . . . . . . 2-2
Remote Keyless Entry (RKE) System Operation . . . . 2-3
Remote Vehicle Start . . . . . . . . . 2-5
Door Locks . . . . . . . . . . . . . . . . . . . 2-7
Power Door Locks . . . . . . . . . . . . 2-8
Delayed Locking . . . . . . . . . . . . . . 2-8
Automatic Door Locks . . . . . . . . . 2-8
Lockout Protection . . . . . . . . . . . . 2-8
Safety Locks . . . . . . . . . . . . . . . . . . 2-8
Doors
Midgate®. . . . . . . . . . . . . . . . . . . . . . 2-9
Tailgate . . . . . . . . . . . . . . . . . . . . . . 2-16
Power Assist Steps . . . . . . . . . . 2-16
Vehicle Security
Vehicle Security . . . . . . . . . . . . . . 2-17
Anti-theft Alarm System . . . . . . 2-17
Immobilizer . . . . . . . . . . . . . . . . . . 2-18
Immobilizer Operation . . . . . . . 2-18
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . 2-20
Power Mirrors . . . . . . . . . . . . . . . . 2-20
Folding Mirrors . . . . . . . . . . . . . . . 2-21
Heated Mirrors . . . . . . . . . . . . . . . 2-22
Park Tilt Mirrors . . . . . . . . . . . . . . 2-22
Interior Mirrors
Manual Rearview Mirror . . . . . . 2-22
Automatic Dimming Rearview Mirror . . . . . . . . . . . . 2-22
Windows
Windows . . . . . . . . . . . . . . . . . . . . . 2-23
Power Windows . . . . . . . . . . . . . 2-24
Sun Visors . . . . . . . . . . . . . . . . . . . 2-25
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . 2-25

Black plate (18,1)Chevrolet Avalanche Owner Manual - 2012
2-18 Keys, Doors, and Windows
If you set off the alarm by accident,
press unlock on the RKE transmitter
or place the key in the ignition and
turn it to START to turn off the
alarm. The alarm will not stop if you
try to unlock a door any other way.
Testing the Alarm
To test the alarm:
1. From inside the vehicle, lowerthe driver window and open the
driver door.
2. Activate the system by locking the doors with the power door
lock switch while the door is
open, or with the RKE
transmitter.
3. Get out of the vehicle, close the door and wait for the security
light to go out.
4. Then reach in through the window, unlock the door with the
manual door lock and open the
door. This should set off the
alarm. While the alarm is set, the power
door unlock switch will not work.
If the alarm does not sound when it
should but the headlamps flash,
check to see if the horn works. The
horn fuse may be blown. To replace
the fuse, see
Instrument Panel Fuse
Block on page 10‑46 andEngine
Compartment Fuse Block on
page 10‑41.
If the alarm does not sound or the
headlamps do not flash, the vehicle
should be serviced by your dealer.
Immobilizer
See Radio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission
(FCC) rules and Industry Canada
Standards RSS-GEN/210/220/310.
Immobilizer Operation
This vehicle has PASS-Key®III+
(Personalized Automotive Security
System) theft-deterrent system.
PASS-Key III+ is a passive
theft-deterrent system.
The system is automatically armed
when the key is removed from the
ignition.
The system is automatically
disarmed when the key is turned to
ON/RUN, ACC/ACCESSORY,
or START from the LOCK/OFF
position.
You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system.

Black plate (42,1)Chevrolet Avalanche Owner Manual - 2012
5-42 Instruments and Controls
.The message could display if the
stability system takes longer
than usual to complete its
diagnostic checks due to driving
conditions.
.The message displays if an
engine or vehicle related
problem has been detected and
the vehicle needs service. See
your dealer.
The message turns off as soon as
the conditions that caused the
message to be displayed are no
longer present.
Airbag System Messages
SERVICE AIR BAG
This message displays if there is a
problem with the airbag system.
Have your dealer inspect the
system for problems. See Airbag
Readiness Light on page 5‑16 and
Airbag System on page 3‑22 for
more information.
Anti-theft Alarm System
Messages
SERVICE THEFT DETERRENT
SYSTEM
This message displays when there
is a problem with the theft-deterrent
system. The vehicle may or may not
restart so you may want to take the
vehicle to your dealer before turning
off the engine. See Immobilizer
Operation on page 2‑18 for more
information.
Tire Messages
SERVICE TIRE MONITOR
SYSTEM
On vehicles with the Tire Pressure
Monitor System (TPMS), this
message displays if a part on the
TPMS is not working properly. The
tire pressure light also flashes and
then remains on during the same ignition cycle. See
Tire Pressure
Light on page 5‑24. Several
conditions may cause this message
to appear. See Tire Pressure
Monitor Operation on page 10‑59 for
more information. If the warning
comes on and stays on, there may
be a problem with the TPMS. See
your dealer.
TIRE LEARNING ACTIVE
On vehicles with the Tire Pressure
Monitor System (TPMS), this
message displays when the TPMS
is re-learning the tire positions on
your vehicle. The tire positions must
be re-learned after rotating the tires
or after replacing a tire or sensor.
See Tire Inspection on page 10‑62,
Tire Rotation on page 10‑62, Tire
Pressure Monitor System on
page 10‑58, and Tire Pressure on
page 10‑56 for more information.

Black plate (2,1)Chevrolet Avalanche Owner Manual - 2012
7-2 Infotainment System
To minimize taking your eyes off the
road while driving, do the following
while the vehicle is parked:
.Become familiar with the
operation and controls of the
audio system.
.Set up the tone, speaker
adjustments, and preset radio
stations.
For more information, see Defensive
Driving on page 9‑3.
Notice: Contact your dealer
before adding any equipment. Adding audio or communication
equipment could interfere with
the operation of the engine, radio,
or other systems, and could
damage them. Follow federal
rules covering mobile radio and
telephone equipment.
The vehicle has Retained
Accessory Power (RAP). With RAP,
the audio system can be played
even after the ignition is turned off.
See
Retained Accessory Power
(RAP) on page 9‑28 for more
information.
Navigation/Radio System
For vehicles with a navigation radio
system, see the separate Navigation
System Manual.
Theft-Deterrent Feature
TheftLock®is designed to
discourage theft of the vehicle's
radio by learning a portion of the
Vehicle Identification Number (VIN).
The radio does not operate if it is
stolen or moved to a different
vehicle.

Black plate (44,1)Chevrolet Avalanche Owner Manual - 2012
7-44 Infotainment System
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using the
L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present when
ZDVD or DVD/CD AUX is
pressed on the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax
machines, or walkie talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.

Black plate (1,1)Chevrolet Avalanche Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (7,1)Chevrolet Avalanche Owner Manual - 2012
Customer Information 13-7
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program (U.S. and
Canada)
For U.S.‐purchased vehicles, call
1‐800‐243‐8872; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call
1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.

Black plate (11,1)Chevrolet Avalanche Owner Manual - 2012
Customer Information 13-11
A rental car will be provided for
up to two days and the vehicle
must be returned to its original
destination, excluding vehicles
with a carrying capacity greater
than 3.5 tons.
Complimentary Transportation: If
you prefer to continue your trip
to the intended destination
or return to your place of
residence, and the trip requires
more than eight hours driving on
the road, transportation for the
driver and passengers by first
class bus or coach commercial
airline will be provided to a
location chosen by Roadside
Assistance, depending on
availability at the chosen
destination. Restrictions apply
based on vehicle specifications.
If you are on the road, taxi
service to the nearest bus
station or airport will be
provided..*Complimentary
Transportation for Vehicle Pick
Up: Transportation to pick up
your vehicle after repairs are
complete. Once the dealer has
reported that the vehicle has
been repaired, Roadside
Assistance will provide bus or
commercial airline one-way
service (subject to availability)
for the person designated by you
to collect your vehicle at the
dealership's location if you or the
designated person are not in the
same town or city as the
dealership.
*These services are not provided for
U.S. or Canada residents. All
services provided in the U.S. and
Canada are at the owner's expense
and will be reimbursed by Roadside
Assistance. Services Not Included in Roadside
Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization situations
due to a major force or
unforeseen circumstances,
such as natural phenomena of
an extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.